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Problem Manager Jobs in Seattle, WA (NOW HIRING)

Expedia

Manager, Tax & Compliance Technology

Seattle, WA · On-site

$112K/yr

Own operational performance across tax content management, jurisdiction launches, tax engine administration, monthly remittance changes, incident and problem management, service queues, and critical ...

Abacus Service Corporation

Sr Network Engineer

Seattle, WA · On-site

$118K - $162K/yr

This role involves the design, implementation, monitoring, and troubleshooting of the ST Azure Cloud, along with developing advanced Azure performance reports and supporting the Problem Management ...

ClifyX

SQL Support Engineer/ Admin

Redmond, WA · On-site

... problem management. Lead service teams through live site reviews and corrective action plans. Participate in 24x7 on-call on a rotational basis. • Capture and analyze performance, utilization, and ...

SSA Marine

Manager-IT Service Center

Seattle, WA · On-site

$125K - $140K/yr

Reduce reactive demand through automation, self-service, AI-enabled support tools, and DEX insights, and lead Problem Management to eliminate recurring friction. * Partner with Quality & Engagement ...

SSA Marine

Manager-IT Service Center

Seattle, WA

$125K - $140K/yr

Reduce reactive demand through automation, self-service, AI-enabled support tools, and DEX insights, and lead Problem Management to eliminate recurring friction. * Partner with Quality & Engagement ...

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Problem Manager information

See Seattle, WA salary details

$31.9K

$69.9K

$131.5K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in Seattle, WA is $69,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Seattle, WA?

For Problem Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Seattle, WA look for?

The top searched job categories for Problem Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Problem Manager jobs?

Cities near Seattle, WA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,943 per year, or $33.6 per hour.

Problem Management Program Owner, Office Infrastructure Excellence (OIE)

Amazon

Seattle, WA

Full-time

Posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon's Corporate Infrastructure Services (CIS) organization manages the full lifecycle of corporate office infrastructure, supporting hundreds of thousands of employees worldwide. We're looking for a Problem Management Program Owner to design, build, and govern the mechanisms that enable organizational leaders to be effective problem managers across corporate office IT infrastructure. Direct problem management is out of scope; your success is measured by how well your participants use the program you build to reduce defects, prevent incident recurrence, and reduce support contacts.

You'll use a combination of ServiceNow and internal Amazon tools to meet the needs of your customers, drive adoption across organizational leaders, and continuously improve the program based on adoption data, trend analysis, and participant feedback.
Key job responsibilities
- Design, build, and continuously improve the problem management program - define the end-to-end framework (process, tooling, templates, governance) that enables CIS vertical leaders to run effective problem management. Set RCA quality standards and methodology expectations. Iterate based on adoption data, operational trends, and evolving needs.
- Drive adoption, enablement, and accountability - coach organizational leaders and remove barriers so service owners internalize problem management as a core operating discipline

Establish governance cadences that drive execution rigor and hold participants accountable for corrective action delivery.
- Build cross-vertical mechanisms - create escalation paths, shared tooling (ServiceNow workflows, dashboards), and coordination forums for problems that span multiple verticals. Enable participants to shift from reactive case resolution to proactive problem identification.
- Develop metrics and executive reporting - define indicators that quantify program health and produce leadership-ready narratives on program adoption, remediation closure, defect reduction, and service reliability improvement.
- Own institutional knowledge - maintain the known-error database and best-practice documentation that program participants draw from.
About the team
Office Infrastructure Excellence (OIE) partners with service owners, customers, and partner teams to continuously evaluate corporate office IT infrastructure health, close support gaps, and enhance support efficiency. We drive down contacts and level of effort for our primary customer, the Operations Management Center (OMC), and leverage freed capacity to onboard new wor

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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