... incident management and problem management processes to ensure rapid resolution Engage with service owners to resolve incidents and coordinate cross-functional efforts Prioritize and track ...
... incident management and problem management processes to ensure rapid resolution Engage with service owners to resolve incidents and coordinate cross-functional efforts Prioritize and track ...
Sr. Network Development Engineer, Amazon Leo Network Services
Redmond, WA · On-site
$116K - $159K/yr
... incident management and problem management processes to ensure rapid resolution Engage with service owners to resolve incidents and coordinate cross-functional efforts Prioritize and track ...
Sr. Network Development Engineer, Amazon Leo Network Services
Redmond, WA · On-site
$116K - $159K/yr
... incident management and problem management processes to ensure rapid resolution Engage with service owners to resolve incidents and coordinate cross-functional efforts Prioritize and track ...
... incident management and problem management processes to ensure rapid resolution Engage with service owners to resolve incidents and coordinate cross-functional efforts Prioritize and track ...
... incident management and problem management processes to ensure rapid resolution Engage with service owners to resolve incidents and coordinate cross-functional efforts Prioritize and track ...
Program Manager
Everett, WA · On-site
You are driven by problem solving, knowledge sharing, and leading teams to success through close ... Can scope, define, and manage to critical path including leading teams through program plan changes ...
Program Manager
Everett, WA · On-site
You are driven by problem solving, knowledge sharing, and leading teams to success through close ... Can scope, define, and manage to critical path including leading teams through program plan changes ...
Program Manager
Everett, WA · On-site
You are driven by problem solving, knowledge sharing, and leading teams to success through close ... Can scope, define, and manage to critical path including leading teams through program plan changes ...
Program Manager
Everett, WA · On-site
You are driven by problem solving, knowledge sharing, and leading teams to success through close ... Can scope, define, and manage to critical path including leading teams through program plan changes ...
... problem management/ service request /release management support of supporter applications. Analyze user requirements and procedures to improve existing systems. Review computer system capabilities ...
... problem management/ service request /release management support of supporter applications. Analyze user requirements and procedures to improve existing systems. Review computer system capabilities ...
PTC Servigistics Functional Analyst
Seattle, WA · On-site
$150K - $175K/yr
Medical
Dental
Vision
Retirement
PTO
... problem management and root cause analysis (RCA) activities, providing functional insights for long-term stability. • Communicate effectively with client stakeholders, explaining issues, impacts ...
PTC Servigistics Functional Analyst
Seattle, WA · On-site
$150K - $175K/yr
Medical
Dental
Vision
Retirement
PTO
... problem management and root cause analysis (RCA) activities, providing functional insights for long-term stability. • Communicate effectively with client stakeholders, explaining issues, impacts ...
Portfolio Manager
Seattle, WA · On-site
$80K - $90K/yr
A data-oriented, problem-solving mindset. * Strong communication skills and attention to detail ... Management Role Portfolio Manager Locations Seattle Main Office Yearly salary $80,000 - $90,000 ...
Portfolio Manager
Seattle, WA · On-site
$80K - $90K/yr
A data-oriented, problem-solving mindset. * Strong communication skills and attention to detail ... Management Role Portfolio Manager Locations Seattle Main Office Yearly salary $80,000 - $90,000 ...
Program Manager
Seattle, WA · On-site
This individual must have a proven record of delivering results through strong program management skills, problem solving skills, strong ability to prioritize, and a passion for customer experience.
Program Manager
Seattle, WA · On-site
This individual must have a proven record of delivering results through strong program management skills, problem solving skills, strong ability to prioritize, and a passion for customer experience.
Experience in ITSM processes in the following areas: o Change management, Incident management, Problem management and Infrastructure Security * Participates in the delivery of complex ALM solutions ...
Experience in ITSM processes in the following areas: o Change management, Incident management, Problem management and Infrastructure Security * Participates in the delivery of complex ALM solutions ...
Production Manager
$32 - $35/hr
PTO
Strong math and problem-solving skills * Ability to work independently and manage priorities with ... minimal supervision * Excellent attention to detail and quality standards * Experience following ...
Production Manager
$32 - $35/hr
PTO
Strong math and problem-solving skills * Ability to work independently and manage priorities with ... minimal supervision * Excellent attention to detail and quality standards * Experience following ...
Tax Manager
Seattle, WA · On-site +1
$140K - $185K/yr
Coldstream Tax & Consulting is seeking an experienced Tax Manager to join our growing South Lake ... Excellent analytical and problem-solving skills with strong attention to detail and accuracy
Quick apply
Tax Manager
Seattle, WA · On-site +1
$140K - $185K/yr
Coldstream Tax & Consulting is seeking an experienced Tax Manager to join our growing South Lake ... Excellent analytical and problem-solving skills with strong attention to detail and accuracy
Lead root cause analysis and problem management efforts * Execute and lead complex changes, upgrades, and deployments * Ensure backup, recovery, and disaster recovery processes are effective
Lead root cause analysis and problem management efforts * Execute and lead complex changes, upgrades, and deployments * Ensure backup, recovery, and disaster recovery processes are effective
Lead root cause analysis and problem management efforts * Execute and lead complex changes, upgrades, and deployments * Ensure backup, recovery, and disaster recovery processes are effective
Quick apply
Lead root cause analysis and problem management efforts * Execute and lead complex changes, upgrades, and deployments * Ensure backup, recovery, and disaster recovery processes are effective
Lead root cause analysis and problem management efforts * Execute and lead complex changes, upgrades, and deployments * Ensure backup, recovery, and disaster recovery processes are effective
Lead root cause analysis and problem management efforts * Execute and lead complex changes, upgrades, and deployments * Ensure backup, recovery, and disaster recovery processes are effective
CI Project Manager
Puyallup, WA · On-site
$101K - $136K/yr
Leverage structured problem-solving methodologies to identify root causes and implement ... Project Management * Define project scope, timelines, deliverables, milestones, and resource ...
CI Project Manager
Puyallup, WA · On-site
$101K - $136K/yr
Leverage structured problem-solving methodologies to identify root causes and implement ... Project Management * Define project scope, timelines, deliverables, milestones, and resource ...
Be Seen First
State Project Manager
Seattle, WA · On-site
$75K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Problem-solving and conflict-resolution skills * Excellent written and verbal communication skills * Project management skills such as time management, project budgeting, resource management and ...
Quick apply
Be Seen First
State Project Manager
Seattle, WA · On-site
$75K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Problem-solving and conflict-resolution skills * Excellent written and verbal communication skills * Project management skills such as time management, project budgeting, resource management and ...
Program Manager
Seattle, WA · On-site
$80K - $100K/yr
Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows What We're Looking For * 5-7 years of program or project management experience in ...
Quick apply
Program Manager
Seattle, WA · On-site
$80K - $100K/yr
Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows What We're Looking For * 5-7 years of program or project management experience in ...
Program Manager
Seattle, WA · On-site
$100K/mo
Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows What We're Looking For * 5-7 years of program or project management experience in ...
Program Manager
Seattle, WA · On-site
$100K/mo
Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows What We're Looking For * 5-7 years of program or project management experience in ...
Program Manager
Seattle, WA · On-site
$100K/mo
Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows What We're Looking For * 5-7 years of program or project management experience in ...
Program Manager
Seattle, WA · On-site
$100K/mo
Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows What We're Looking For * 5-7 years of program or project management experience in ...
Problem Manager information
See Seattle, WA salary details
$39.1K is the 25th percentile. Wages below this are outliers.
$31.9K - $40.9K
32% of jobs
$40.9K - $50K
2% of jobs
$50K - $59.1K
11% of jobs
The median wage is $61.4K / yr.
$59.1K - $68.1K
22% of jobs
$68.1K - $77.2K
5% of jobs
$84.5K is the 75th percentile. Wages above this are outliers.
$77.2K - $86.2K
4% of jobs
$86.2K - $95.3K
4% of jobs
$95.3K - $104.3K
5% of jobs
$104.3K - $113.4K
6% of jobs
$113.4K - $122.5K
6% of jobs
$122.5K - $131.5K
2% of jobs
$31.9K
$69.9K
$131.5K
How much do problem manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for problem manager in Seattle, WA is $69,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $95,600.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What is the role of a problem manager?
A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.
What are the primary challenges a problem manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a problem manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What is a problem manager?
A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Seattle, WA look for?
The top searched job categories for Problem Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Problem Manager jobs?
Cities near Seattle, WA with the most Problem Manager job openings:
$116K - $159K/yr
Full-time
Re-posted 19 days ago
Amazon rating
7.4
Based on 7,091 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Are you passionate about building and operating networks at unprecedented scale
Join our Network Reliability team to shape the future of a global Service Provider network supporting 3,236 satellites and terrestrial infrastructure. You'll be at the forefront of ensuring reliable connectivity that directly impacts customer experience across our constellation.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S
permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
Build and maintain processes, procedures, and tooling to monitor, troubleshoot, and operate a global Service Provider network at scale
Develop comprehensive understanding of end-to-end network architecture, including control and data planes across satellite constellation and terrestrial systems
Establish and enforce incident management and problem management processes to ensure rapid resolution
Engage with service owners to resolve incidents and coordinate cross-functional efforts
Prioritize and track initiatives across multiple teams to systematically eliminate recurring problems
Develop proactive monitoring and alerting solutions to continuously improve network reliability and customer experience
A day in the life
You'll work at the intersection of space-based and terrestrial networking, tackling unique challenges that few engineers ever encounter. Your day might include analyzing network telemetry from thousands of satellites, collaborating with hardware teams on next-generation designs, or developing automation that prevents issues before they impact customers
You'll have the autonomy to identify problems, propose solutions, and drive them to completion while working with talented engineers across the organization.
About the team
Our Network Reliability team operates one of the most complex networks in existence-connecting ground stations, data centers, and a constellation of satellites to deliver seamless connectivity. We're a collaborative group of curious problem-solvers who thrive on technical challenges and are committed to operational excellence. We value innovation, encourage experimentation, and believe the best solutions come from diverse perspectives and rigorous technical debate.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US