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Problem Manager Jobs (NOW HIRING)

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

AO Globe Life

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

Dtcc

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

Ail

REMOTE Agency Supervisor

Newark, NJ · On-site

Strong communication skills, including active listening and problem-solving * Ability to learn ... Manage questions and concerns promptly * Expand Outreach: Use networking strategies to grow your ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

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Problem Manager information

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$28K

$61.4K

$115.5K

How much do problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for problem manager in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
More about Problem Manager jobs
What cities are hiring for Problem Manager jobs? Cities with the most Problem Manager job openings:
Who are the top companies hiring for Problem Manager jobs? The top employers for Problem Manager jobs are:
What states have the most Problem Manager jobs? States with the most job openings for Problem Manager jobs include:
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Problem Manager jobs near you
Infographic showing various Problem Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Remote- Entry Level Manager

AO Globe Life

Arlington, VA • On-site, Remote

Full-time

Medical

Re-posted 24 days ago

Job description

Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to join our remote team and take charge of our customer experience revolution!
The Opportunity
As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities
  • Team Leadership: Guide and inspire your customer service representatives to deliver outstanding support
  • Performance Management: Monitor team metrics, provide coaching, and implement strategies for continuous improvement
  • Account Management: Oversee customer accounts, verify coverage eligibility, and review healthcare options.
  • Process Optimization: Identify and implement efficiencies to enhance customer satisfaction and team productivity
Qualifications
  • Proven experience in customer service leadership
  • Strong communication and interpersonal skills
  • Ability to thrive in a remote work environment
Benefits
  • Flexible work schedule
  • Comprehensive health insurance
  • Professional development opportunities
  • Performance-based bonuses
Why Join Us?
  • Be part of an innovative, remote-first company culture
  • Work with cutting-edge technology to streamline customer interactions
  • Opportunity for career growth and advancement
If you're passionate about customer service excellence and ready to lead a team in a dynamic, remote environment, we want to hear from you.
Apply now to become a key player in our customer service revolution!

Apply