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Problem Manager Jobs in West Virginia (NOW HIRING)

Encora

Customer Service Lead

Charleston, WV · On-site

Familiarity with Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Change Management, and Continual Service Improvement practices. * Experience utilizing IT Service ...

VP Management

General Manager Beckley, WV

Beckley, WV · On-site

The general manager of this hotel property is responsible for overseeing the lodging facility to ... This position encourages candidates that can demonstrate dynamic problem solving, to monitor ...

VP Management

Hotel Asset Manager

Princeton, WV · On-site

Good problem solving skills. * Should be self-directed, but also have the ability to work well with others, especially Hotel Managers. Conclusion: This article is about the for an inventory/asset ...

VP Management

Hotel Asset Manager

Princeton, WV · On-site

Good problem solving skills. * Should be self-directed, but also have the ability to work well with others, especially Hotel Managers. Conclusion: This article is about the for an inventory/asset ...

VP Management

Hotel Asset Manager

Princeton, WV

Good problem solving skills. * Should be self-directed, but also have the ability to work well with others, especially Hotel Managers. Conclusion: This article is about the for an inventory/asset ...

VP Management

General Manager Beckley, WV

Beckley, WV · On-site

The general manager of the hotel property is responsible for overseeing the lodging facility to ... This position encourages candidates that can demonstrate dynamic problem solving, to monitor ...

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Problem Manager information

See West Virginia salary details

$21.7K

$47.6K

$89.4K

How much do problem manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for problem manager in West Virginia is $47,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,900.00 and $65,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in West Virginia look for?

The top searched job categories for Problem Manager jobs in West Virginia are:

What cities in West Virginia are hiring for Problem Manager jobs?

Cities in West Virginia with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,553 per year, or $22.9 per hour.

Customer Service Lead

Encora

Charleston, WV • On-site

Other

Posted 5 days ago

Job description

Job Description
Coforge is looking for Customer Service Lead candidates with below skillset
  • Customer service experience within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment.
  • Supervisory experience within an enterprise Service Desk, Technical Support Center, Workplace Services, or Contact Center environment.
  • CompTIA A+, HDI, ITIL Foundation, or equivalent industry certifications preferred but not required.
  • Exceptional understanding of Technical Support Center operations, service delivery processes, workforce management practices, quality assurance programs, and performance metrics.
  • Familiarity with Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Change Management, and Continual Service Improvement practices.
  • Experience utilizing IT Service Management (ITSM) platforms, workforce management tools, reporting systems, and operational dashboards.

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