Problem Manager Jobs in West Virginia (NOW HIRING)

Job Summary:  

The role is responsible for leading all aspects of onsite and cloud infrastructure operations, ensuring high availability, security, and compliance across the Ravenswood plant. This includes managing a 24/7 data center and disaster recovery site, overseeing virtualized environments (VMware, SAN, Linux/Windows servers), and administering key relational databases.

Responsibilities:

• Oversee daily IT infrastructure operations for a site that runs 24/7/365.
• Manage a 247 onsite Data Center and Disaster Recovery (DR) site.
• Lead cloud infrastructure management and cloud migration initiatives.
• Administer key ITSM/ITIL processes: Service Desk, Incident, Change, and Problem Management.
• Lead a small team of systems, network, and storage engineers.
• Manage and participate in oncall rotations and incident response activities for a 24/7/365 operation.
• Develop CapEx and OpEx budgets for the infrastructure organization.
• Develop and maintain Disaster Recovery and Business Continuity plans.
• Ensure effective backup, recovery, and DR testing for all systems and databases.
• Lead and support SOX, SOC, TISAX, and other audit and compliance activities.
• Maintain complete asset inventory for the entire site.
• Partner with Cyber Security and support a Zero Trust environment.
• Work with Corporate Networks and Enterprise Services on connectivity and infrastructure.
• Analyze complex business needs and recommend appropriate technical solutions.
• Define project scope and priorities in collaboration with leadership and crossfunctional teams.
• Monitor and maintain infrastructure KPIs within acceptable ranges.
• Ensure systems comply with corporate and local IT standards.
• Maintain physical network stability and deploy modern technologies that enhance security and uptime.
• Oversee VMware/SAN environments, including performance monitoring, capacity planning, SAN allocation, and upgrade planning.
• Manage all virtual servers (Linux and Windows) supporting shopfloor and office systems, including OS upgrades and patching.
• Oversee administration of DB2, SQL Server, and MySQL databases across Ravenswood and other NA plants as needed.
• Ensure reliable system and database backups are maintained and can be restored when needed.
• Maintain and support the site's phone systems throughout their lifecycle.
• Manage all software licenses specific to the site

Qualifications:

• 10+ years of handson IT infrastructure experience (data center, servers, networks, cloud).
• Proven leadership experience managing systems, network, or storage engineering teams.
• Strong knowledge of ITSM/ITIL processes (Incident, Change, Problem, Service Desk).
• Deep experience with VMware, SAN storage, and Windows/Linux server administration.
• Demonstrated success supporting a 24/7/365 operational environment with oncall and incident response.
• Experience building and executing Disaster Recovery and Business Continuity plans, including DR testing.
• Strong understanding of enterprise networking and corporate/enterprise connectivity environments.
• Experience managing compliance frameworks such as SOX, SOC, TISAX, ISO27001, or NIST.
• Ability to work crossfunctionally with operations, engineering, corporate IT, and production teams.
• Budget management experience (CapEx and OpEx) for infrastructure systems and lifecycle planning.

About Constellium
With ~1,100 employees, Constellium's plant in Ravenswood, West Virginia, is one of the world's largest rolled products facilities, offering customers the most powerful plate stretchers in the world, as well as one of the largest cold rolling mills. Built in 1957, the plant houses 62 acres (about 250,900 m) of production facilities, and is one of the top 50 businesses in West Virginia. 

We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and industrial uses. As the global leader in aluminum aerospace technology, we specialize in high performance plates, sheets and extrusions that bring cost and performance benefits to space programs and military and commercial aircraft. Our advanced aluminum products manufactured in the US, France and Switzerland can be found in platforms manufactured by Airbus, Applied Materials, Blue Origin, Boeing, Bombardier, Dassault, Embraer, General Dynamics, LAM, Lockheed Martin, SpaceX and others. The Ravenswood facility is nestled in the foothills of the Appalachian Mountains, along the Ohio River. It is the largest employer in Jackson County, and one of the top 50 businesses in West Virginia.

A culture of family, community, and hard work runs deep in Jackson County. Located in the western region of West Virginia, it is one of the most productive regions in the state, with Ripley as its county seat and Ravenswood serving as its largest municipality. Ripley sits between the Parkersburg and Charleston metropolitan areas.

The region offers plenty of activities, both open-air and indoors, for a wide range of interests. These include parks, lakes, forests, Civil War trails, golf courses, historical landmarks (covered bridges, a heritage house, a castle), museums and galleries, conference centers, the Clay Center for the Arts and Sciences, the Charleston Light Opera Guild, and much more.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.