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Problem Manager Jobs in Oregon (NOW HIRING)

Empower AI Inc.

Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations. * Ensures all incident records in ServiceNow are accurate, complete, and closed with ...

Empower AI Inc.

Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations. * Ensures all incident records in ServiceNow are accurate, complete, and closed with ...

HealthEdge

Problem Management Practice * Own and drive the Problem Management lifecycle across HealthEdge client-facing products. * Translate incident patterns into structured Problem Records with defined scope ...

US Bank

Business Process Manager

Gresham, OR · On-site

Own and evolve Change, Incident, and Problem Management processes to align with ServiceNow best practices and industry standards. * Collaborate with Product Owners, Engineering, and Business ...

HealthEdge

Incident Manager

$156K - $168K/yr

Work primarily is focused on Sev1 incidents, Sev2 incidents, Problem Management, Root Cause reviews and internal escalations. * Collaboration skills and ability to work across technical and support ...

Data Direct Networks

Systemic problem tracking and prevention * Partner with leadership to establish operational ... Background in managing customer-facing issues in a 24x7 support or cloud services model.

U.S. Bank

Business Process Manager Sr

Gresham, OR · On-site

Own and evolve Change, Incident, and Problem Management processes to align with ServiceNow best practices and industry standards. * Collaborate with Product Owners, Engineering, and Business ...

US Bank

Business Process Manager Sr

Gresham, OR

Own and evolve Change, Incident, and Problem Management processes to align with ServiceNow best practices and industry standards. * Collaborate with Product Owners, Engineering, and Business ...

Ralliant

IT Service Operations Lead

Beaverton, OR · On-site

Incident & Problem Management * Lead the incident management lifecycle, ensuring timely identification, escalation, resolution, and documentation. * Facilitate blameless post-incident reviews ...

apiphani

OR · On-site

$18.50 - $20.50/hr

Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at ...

HealthEdge

Manage and reviews all aspects of problem management activities, investigating the root cause of problems and recommends SMART (specific, measurable, achievable, realistic, timely) solutions.3. ...

Autodesk

Sr. Technical Account Manager

Portland, OR

Taking a problem management approach, find opportunities for improvement initiatives * Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and ...

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All JobsProblem Manager JobsProblem Manager Jobs in Oregon

Problem Manager information

See Oregon salary details

$29.6K

$64.9K

$122.1K

How much do problem manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for problem manager in Oregon is $64,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Oregon? For Problem Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Oregon look for? The top searched job categories for Problem Manager jobs in Oregon are:
What cities in Oregon are hiring for Problem Manager jobs? Cities in Oregon with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Oregon as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $64,944 per year, or $31.2 per hour.
Incident Manager

Incident Manager

Empower AI Inc.

Full-time

Posted 10 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Highlights of Responsibilities:

  • Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution.
  • Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs.
  • Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution.
  • Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle.
  • Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions.
  • Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance.
  • Develops and maintains incident management procedures, work instructions, and escalation runbooks.
  • Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations.
  • Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation.
  • Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference.
Qualifications

Requirements:

  • Shall possess at the time of award a Secret security clearance
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Education and Experience: 

  • Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
  • Required Experience: 3 or more years of professional experience supporting a similar role.
  • Experience supporting a DoD or J6 customer is a plus.
  • Certification:
    • ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst
  • Preferred:
    • ITIL v4 Managing Professional, HDI Problem Management Professional
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Employment Type: FULL_TIME

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