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Problem Manager Jobs in New York (NOW HIRING)

Apex Systems

Senior Problem Manager

Jersey City, NJ · On-site

$40 - $63/hr

Strong Problem Management background * 3-5+ years of experience leading Problem Management analysis and conducting large enterprise-scale root cause analysis investigations * Technical expertise to ...

Apex Systems

Senior Problem Manager

Jersey City, NJ · On-site

$40 - $63/hr

Strong Problem Management background * 3-5+ years of experience leading Problem Management analysis and conducting large enterprise-scale root cause analysis investigations * Technical expertise to ...

PetSmart Careers

PetsHotel Lead

East Brunswick, NJ · On-site

$18.37 - $30.37/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetSmart Careers

PetsHotel Lead

Commack, NY · On-site

$18.37 - $32.52/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetSmart Careers

PetsHotel Lead

Huntington Station, NY

$18.37 - $32.52/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

GOAT Group

Problem Solver

Teterboro, NJ · On-site

$20/hr

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...

GOAT Group

Problem Solver

Teterboro, NJ · On-site

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. Responsibilities Key ...

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Problem Manager information

See New York salary details

$30.6K

$67.2K

$126.4K

How much do problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for problem manager in New York is $67,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $91,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in New York? For Problem Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in New York look for? The top searched job categories for Problem Manager jobs in New York are:
What cities in New York are hiring for Problem Manager jobs? Cities in New York with the most Problem Manager job openings:
Problem Manager jobs near you

ITSM Problem Manager

Purple Drive Technologies

Stamford, CT • On-site

Full-time

Posted 6 days ago

Job description

Overview:
Role Name - ITSM Problem Manager
Location: Stamford, CT/Remote
ROLE_DESCRIPTION -
We are seeking an experienced ITSM Problem Manager with strong expertise in Problem Management and proven experience supporting compliance with the EU Digital Operational Resilience Act (DORA). This role is responsible for identifying, analyzing, and eliminating the root causes of incidents and operational disruptions, while ensuring alignment with regulatory requirements for ICT risk management, incident classification, resilience testing, and continuous service improvement.
The role works closely with Incident Management, Risk, Compliance, Information Security, Architecture, and Engineering teams to strengthen operational resilience and regulatory readiness.
Key Responsibilities
ITSM Problem Management
• Own and manage the end to end Problem Management lifecycle in line with ITIL practices.
• Identify, record, classify, prioritize, and drive resolution of recurring and systemic problems.
• Lead and facilitate Root Cause Analysis (RCA), post incident reviews, and lessons learned sessions.
• Ensure corrective and preventive actions are clearly defined, tracked, and implemented.
• Maintain problem records, known errors, and workarounds within the ITSM platform.
• Drive reduction in incident recurrence and mean time to restore service.
Digital Operational Resilience Act (DORA) Alignment
• Support organizational compliance with DORA requirements, particularly related to:
o ICT risk management
o Incident analysis and classification
o Operational resilience and service stability
• Ensure problem management processes support DORA aligned incident reporting and root cause evidence.
• Contribute to operational resilience documentation, including risk registers and control evidence.
• Partner with Risk and Compliance teams to support regulatory assessments, audits, and supervisory reviews.
• Ensure systemic ICT weaknesses identified through problems are fed into resilience improvement plans.
Incident & Resilience Collaboration
• Collaborate closely with Incident, Change, Risk, Cybersecurity, and Business Continuity teams.
• Participate in major incident reviews and ensure follow up actions are owned and completed.
• Ensure change related problems are identified and addressed to reduce operational risk.
• Support operational resilience testing outcomes by feeding findings into problem records where applicable.
Reporting & Continuous Improvement
• Produce regular reports on problem trends, root causes, and risk themes.
• Provide management and regulatory ready reporting on:
o Recurring ICT incidents
o Systemic weaknesses
o Resilience improvement progress
• Identify opportunities to improve problem management maturity and operational resilience.

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