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Problem Manager Jobs in New City, NY (NOW HIRING)

Ellipsis Labs, Inc

Office Manager

New York, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

HelloFresh

Manager, Fulfillment Technology

Newark, NJ · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in New City, NY

Problem Manager information

See New City, NY salary details

$28.1K

$61.7K

$116K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in New City, NY is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $84,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near New City, NY are hiring for Problem Manager jobs?

Cities near New City, NY with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New City, NY as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 73% Physical, 9% Hybrid, and 18% Remote job distribution, with an average salary of $61,681 per year, or $29.7 per hour.

Remote- Entry Level Manager at AO Globe Life Rockland County, NY

Fairweather, LLC

Suffern, NY • On-site

$52 - $75/hr

Other

Medical

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Remote- Entry Level Manager job at AO Globe Life. Rockland County, NY.

Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to join our remote team and take charge of our customer experience revolution! Key Responsibilities
  • Team Leadership : Guide and inspire your customer service representatives to deliver outstanding support
  • Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement
  • Account Management : Oversee customer accounts, verify coverage eligibility, and review healthcare options.
  • Process Optimization : Identify and implement efficiencies to enhance customer satisfaction and team productivity
Qualifications
  • Proven experience in customer service leadership
  • Strong communication and interpersonal skills
  • Ability to thrive in a remote work environment
Benefits
  • Flexible work schedule
  • Comprehensive health insurance
  • Professional development opportunities
  • Performance-based bonuses
Why Join Us?
  • Be part of an innovative, remote-first company culture
  • Work with cutting-edge technology to streamline customer interactions
  • Opportunity for career growth and advancement
If you're passionate about customer service excellence and ready to lead a team in a dynamic, remote environment, we want to hear from you.
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