Problem Manager Jobs in Florida, NY (NOW HIRING)

Got a knack for fixing things and hands-on experience under your belt? Are you into video games, bowling, karaoke? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Facility Manager is primarily responsible for the repair and operation of pinsetters, pin spotters, automatic scoring machines, lanes and other facility equipment at the highest level of operating proficiency. The Facility Manager is also responsible for all the repairs and operations of an amusement arcade. His/her job is to oversee, manage, and maintain mechanical and arcade machines. In addition, the Facility Manager assists with planning and budgeting for repairs and upgrades and performs administrative, logistic or other duties as assigned. Travel may be required.

Essential Duties:

Bowling:

• Ensures that bowling equipment is being serviced and maintained.
• Ensures that lane maintenance and repairs on bowling lanes, pinsetters, and other bowling-related equipment are being conducted and maintained.
• Trains other mechanics in Brunswick machine area safety procedures and standards of operation for bowling equipment, building maintenance, and preventative maintenance programs.
• Ensures Brunswick's operational compliance with appropriate laws and policies including OSHA safety practices and procedures.
• Improves and updates the current inventory system; keeps inventory current.
• Identifies and suggests repairs and replacements of malfunctioning bowling equipment with final approvals from Manager/ Supervisor or Sr. General Manager as appropriate.
• Updates the Brunswick preventative maintenance charts for the bowling center equipment as posted (daily, weekly, monthly, quarterly, and annually).
• Ensures high-scoring lane conditions meet and align with USBC specifications.
• Must successfully complete the Brunswick mechanic training programs for the machine type in their assigned center, as well as any other training programs developed for their position.

Amusement (Arcade):

• Ensures that amusement arcade games are being serviced and maintained.
• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
• Manages the installation, maintenance, and repairs both mechanical and circuitry issues in arcade game machines.
• Manages the transporting of machines and ensures machines are assembled using meters, electrical parts, hand tools, and soldering irons.
• Able to readily identify the most common problem with components like controls and audio systems.

Other:

• Obtains bids for regular and emergency repairs/maintenance of the facility in accordance with the budget proposal.
• Monitors and schedules regular maintenance of HVAC system, roof, plumbing system, electrical system, life/safety, and other building systems.
• Performs other maintenance and repair tasks.
• Keeps a clean and organized workshop.
• Ability to work varying shifts, weekends and holidays, as well as overtime to support business needs.
• Other duties may be assigned.

Non-Essential Duties:

• Conducts alcohol and age restriction control in accordance with company policies.
• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to general management for a solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains the confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• Technical Facilities Manager must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
• The Facility Manager must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnicity, gender, etc.).

Education and/or Experience:

• Two-year related experience; or equivalent combination of education and experience.

Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

If interested, please submit your resume or apply online at www.round1usa.com.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information!

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.

In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.

Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.

As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.