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Problem Manager Jobs in New York (NOW HIRING)

Volvo Car USA

IT Operations Manager

Mahwah, NJ

$105K - $175K/yr

Orchestrating the problem management process to solve cross-functional problems and proactively ... identify and eliminate the root causes of incident. Proactive monitoring and analysis of incidents ...

Volvo Car Corporation

IT Operations Manager

Mahwah, NJ · On-site

$105K - $175K/yr

As IT Operations Manager, you ensure that we quickly and efficiently solve any major incidents that ... incident, problem, and change (ITIL) processes. In this role, you interact with colleagues at ...

Volvo Group

IT Operations Manager

Mahwah, NJ

$105K - $175K/yr

Orchestrating the problem management process to solve cross-functional problems and proactively ... identify and eliminate the root causes of incident. Proactive monitoring and analysis of incidents ...

Integrated Resources INC

Senior Network Engineer

Raritan, NJ · On-site

$106K - $145K/yr

This position will be responsible for day-to-day network and telecomm operations (Incident Management, Problem Management, Sev1's, escalations) in the NA region. The role will entail applying deep ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

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Problem Manager information

See New York salary details

$30.6K

$67.2K

$126.4K

How much do problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for problem manager in New York is $67,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $91,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in New York? For Problem Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in New York look for? The top searched job categories for Problem Manager jobs in New York are:
What cities in New York are hiring for Problem Manager jobs? Cities in New York with the most Problem Manager job openings:
Problem Manager jobs near you
Service Delivery Manager

Service Delivery Manager

Eze Castle Integration

Manhattan, NY • On-site

$120K/yr

Full-time

Medical, Life, Retirement, PTO

Posted yesterday

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.  From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.  More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. 

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for an experienced Service Delivery Manager.  In this role, you will act as a shared resource supporting multiple clients, ensuring that daily service operations run smoothly while maintaining high standards of client experience and service quality. The SDM will provide operational support & work closely with Global Service Delivery resources & will primarily provide support for the regional client management teams across our US Regions (Account Management, Regional Engineering & CTMs). ITIL understanding & best practices will be critical.

The role requires excellent communication & time-management skills, as well as attention to detail. This individual will be expected to face-off with clients directly & build relationships.

This role is hybrid 3 days a week onsite, 2 remote for applicants located in Chicago, Dallas and New York.  Applicants located in Los Angeles, San Francisco or Minneapolis will be remote. 

What you will do:

  • Service Delivery support (multi-client)
  • Service Performance, reporting & analysis (Problem Management, RCA)
  • Process review & Service Improvement
  • Technical understanding of ECI products & client environments
  • Key stakeholder in client CAB process (in some cases, the owner)
  • Documentation management
  • Client engagement & stakeholder management (client & ECI)

Who you are:

  • Experience of Service Desk and Service Delivery management, within either the Managed Service Provider space or financial services / trading environments.
  • Strong ITIL understanding and experience with Incident Management, Change Management, and Problem Management
  • Data driven decision making, advanced understanding of ITSM data , metrics and KPIs
  • Experience with using reporting tools, such as ServiceNow and MS Power BI, and generating Management Information.
  • Building, and leading client facing teams of individual contributors
  • Financial and analytical acumen with a skillset aligned to running commercially viable technology services
  • Knowledge of and experience of working within common IT Security standards including ISO27001 and Cyber Essentials plus

    About ECI

    ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.  In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $120,000.00 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!  If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

    Love Your Job, Share Your Technology Passion, Create Your Future Here!

    #LI-Onsite

    Apply