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Problem Manager Jobs in New York (NOW HIRING)

SHI

Change & Release Manager

Somerset, NJ

Align Change Management, Release Management, Incident Management, and Problem Management processes. * Resolve scheduling conflicts, dependencies, and operational risks. Deployment & Execution ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Round One Entertainment

Manager

Edison, NJ · On-site

$24 - $25.75/hr

Menlo Park Mall Manager Location: 505 Menlo Park Dr , Edison, NJ Department: Facility-Mechanic ... Able to readily identify the most common problem with components like controls and audio systems ...

Verisk

Incident Manager

Jersey City, NJ

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. For over 50 years ...

ClifyX

SECURITY ENGNIEER

South Plainfield, NJ · On-site

Identity and Access management, Information Security Incident and Problem Management, Information Security Governance for business and technology. General experience in business and IT processes and ...

Capital Rx

Senior Manager - ITSM

Manhattan, NY · On-site

$155K - $165K/yr

Lead incident management, problem management, and change coordination, ensuring consistent execution and operational readiness * Build out team to managefunction, as workload/program grows * Oversee ...

Virtusa Corporation

Junior Business Analyst

New York, NY · On-site

$29 - $38.75/hr

A minimum of 2+ years of experience in managing and supporting enterprise systems. * Demonstrated excellent analytical and problem-solving skills, with the ability to translate complex * business ...

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Problem Manager information

See New York salary details

$30.6K

$67.2K

$126.4K

How much do problem manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for problem manager in New York is $67,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $91,900.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in New York look for?

The top searched job categories for Problem Manager jobs in New York are:

What cities in New York are hiring for Problem Manager jobs?

Cities in New York with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $67,201 per year, or $32.3 per hour.

Change & Release Manager

SHI International Corp.

Somerset, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary
The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and releases. This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business. The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision-making and operational stability.
Role Description
The Change & Release Manager provides leadership and oversight for IT change and release processes, ensuring alignment with governance standards, operational requirements, and organizational objectives.
Governance & Process Ownership
  • Build and maintain Change Management and Release Management governance models.
  • Develop, implement, and enforce policies, procedures, and standards.
  • Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).
  • Ensure adherence to audit, compliance, and governance requirements.

Change & Release Lifecycle Management
  • Manage the end-to-end lifecycle of IT changes and releases.
  • Ensure all requests satisfy documentation, risk assessment, and testing requirements.
  • Maintain release calendars and change schedules.
  • Coordinate and manage the bundling of changes into planned releases.

CAB & Release Coordination
  • Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
  • Facilitate release readiness reviews.
  • Align Change Management, Release Management, Incident Management, and Problem Management processes.
  • Resolve scheduling conflicts, dependencies, and operational risks.

Deployment & Execution Oversight
  • Oversee production deployments and release execution activities.
  • Validate rollback and backout plans before implementation.
  • Monitor releases and coordinate issue response activities.
  • Partner with Incident Management teams to address failed changes and deployment-related incidents.

Continuous Improvement & Reporting
  • Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs), including change failure rates, release success rates, and emergency change activity.
  • Develop and maintain reporting, metrics, and dashboards.
  • Conduct post-implementation reviews to identify lessons learned and improvement opportunities.
  • Drive IT Service Management (ITSM) process maturity and continuous improvement initiatives.

Behaviors and Competencies
  • Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
  • Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
  • Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
  • Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
  • Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs.
  • Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
  • Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
  • Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement.
  • Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
  • Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.

Skill Level Requirements
  • Strong understanding of ITIL processes, including Change Management, Release Management, Incident Management, and Problem Management.
  • Experience utilizing ServiceNow Change and Release Management modules.
  • Proven ability to lead CAB/eCAB meetings and facilitate governance forums.
  • Strong stakeholder management and leadership capabilities.
  • Excellent verbal and written communication skills.
  • Analytical mindset with a focus on metrics, reporting, risk management, and continuous improvement.
  • Ability to work effectively in global, cross-functional environments

Other Requirements
  • Bachelors Degree or equivalent work experience required
  • 10+ years of experience in Change Management, Release Management, IT Service Management (ITSM), or related governance roles.
  • Experience working within global, cross-functional organizations.
  • Bachelor's degree in Information Technology, Business, or a related field.
  • Ability to travel 20%

Certification
  • ITIL certification is strongly desired.

Preferred
  • Project Management experience.
  • Agile methodology experience.

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
SHI International logo

About SHI International

Sourced by ZipRecruiter

SHI International, located in Somerset, NJ, US, is a global provider of technology products and services. Operating in the Information Technology and Services industry, SHI offers comprehensive IT solutions ranging from software and hardware procurement, deployment planning, cloud-based services, IT asset management, and more to a diverse client base. Founded in 1989 by Thai Lee, the company has grown exponentially, amassing a deep pool of expertise and earning recognition as one of North America's top 15 largest IT solutions providers. Driven by a mission to help customers select, deploy, and manage technologies that drive productivity, profitability, and innovation, SHI cherishes its reputation as a cost-effective, customer-centric technology partner.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Somerset, NJ, US

Year founded

1989

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