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Problem Manager Jobs in New York (NOW HIRING)

iShare Inc

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

iShare Inc.

Change Management Specialist

Manhattan, NY · On-site

$120 - $160/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

Integrated Resources INC

Senior Network Engineer

Raritan, NJ · On-site

$106K - $145K/yr

This position will be responsible for day-to-day network and telecomm operations (Incident Management, Problem Management, Sev1's, escalations) in the NA region. The role will entail applying deep ...

Ellipsis Labs, Inc

Office Manager

New York, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

SHI

Change & Release Manager

Somerset, NJ · On-site

Align Change Management, Release Management, Incident Management, and Problem Management processes. * Resolve scheduling conflicts, dependencies, and operational risks. Deployment & Execution ...

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Problem Manager information

See New York salary details

$30.6K

$67.2K

$126.4K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in New York is $67,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $91,900.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in New York?

For Problem Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in New York look for?

The top searched job categories for Problem Manager jobs in New York are:

What cities in New York are hiring for Problem Manager jobs?

Cities in New York with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New York as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,201 per year, or $32.3 per hour.

Clinical Case Manager - Nassau County Problem Solving Courts Case Management and Recovery Support

EAC INC

Hempstead, NY • On-site

$32/hr

Full-time

Retirement, PTO

Re-posted 17 days ago

Job description

Join Our Team as a Clinical Case Manager!
Are you passionate about supporting the justice involved population, and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 80,000 people through 120 impactful programs across Long Island and NYC, is looking for a dedicated full time Clinical Case Manager to join our Nassau County Problem Solving Court Case Management and Recovery Support Services Program!
Wage: $32/hour
Schedule: Monday-Friday 9AM-5PM
Location: 99 Main Street Room L88 in Hempstead, NY
What drives the core purpose of this job:
The Clinical Case Manager is responsible for court liaison, assessment, referral and monitoring of dually diagnosed mentally ill and substance abusing clients involved in the criminal justice system into appropriate treatment modalities, management of a caseload, and conducting cognitive behavioral interventions.
What are the key Responsibilities:
  1. Act as liaison to the courts. Conduct assessment interviews and arrange for client to be placed into the appropriate treatment program. Investigate and arrange client service plans.
  2. Complete follow up paperwork and maintain complete client records and have them available for inspection by Supervision at any time.
  3. Prepare and present written status reports to the criminal justice system in a timely manner regarding client's progress.
  4. Investigate and arrange supportive services for clients.
  5. Maintain a caseload of substance abusing mentally ill offenders.
  6. Make site visits to treatment agencies assigned to caseload when necessary.
  7. Conduct drug testing on clients of the Program as needed.
  8. Conduct cognitive behavioral interventions.

What key knowledge, skills, and abilities are required to excel in this role:
  1. Bachelor's degree in psychology, behavioral health, or related mental health field. CASAC or other qualified healthcare credential strongly preferred.
  2. Knowledge of treatment programs and local criminal justice and health systems.
  3. Good communication skills, both oral and written; Ability to work cooperatively with treatment and criminal justice systems.
  4. Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments.

What We Offer:
  • At EAC Network, you will find more than just a job - you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
  • We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.
  • Additionally, all employees are eligible to participate in EAC Network's 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.

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