ZipRecruiter

Log In

1

It Problem Manager Jobs in New York (NOW HIRING)

AO Globe Life

REMOTE Agency Supervisor

Newark, NJ · On-site +1

Strong communication skills, including active listening and problem-solving * Ability to learn ... Manage questions and concerns promptly * Expand Outreach: Use networking strategies to grow your ...

Ail

REMOTE Agency Supervisor

Newark, NJ · On-site

Strong communication skills, including active listening and problem-solving * Ability to learn ... Manage questions and concerns promptly * Expand Outreach: Use networking strategies to grow your ...

BNY

Director, Production Services Manager

Manhattan, NY · On-site

They are seeking a Head of Production Services Governance, Incident & Problem Management to oversee ... ensure it is implemented consistently across Platform Production Services and aligned to ITIL ...

Stellent IT LLC

IT lab support consultants

Piscataway, NJ · On-site

$21.50 - $29.50/hr

IT lab support consultants Location: Piscataway, NJ 100% Onsite Contract IT Lab Support ... Manage incident, problem, and change requests through the IT Service Management (ITSM) process.

next page

Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in New York

It Problem Manager information

See New York salary details

$21.9K

$81.7K

$151K

How much do it problem manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for it problem manager in New York is $81,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in New York? For It Problem Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in New York look for? The top searched job categories for It Problem Manager jobs in New York are:
What cities in New York are hiring for It Problem Manager jobs? Cities in New York with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

REMOTE Agency Supervisor

AO Globe Life

Newark, NJ • On-site, Remote

Full-time

Medical, Life

Posted 6 days ago

Job description

Remote Client Success Specialist - Globe Life AO
Globe Life AO is excited to offer 100% remote, work-from-home opportunities that allow you to build a rewarding career while maintaining a healthy work-life balance. We are looking for enthusiastic, self-motivated professionals to provide exceptional service to both current and prospective clients. In this role, you will engage with multiple clients each day, offering expert product knowledge and top-tier support.
With our consistent year-over-year growth, we are rapidly expanding and searching for talented individuals ready to advance with us. This position offers uncapped earning potential, flexibility to grow at your own pace, and the opportunity to thrive in a mentorship-driven environment. If you're driven to challenge yourself and reach new goals, this could be the perfect role for you.What We Offer:
  • 100% Remote Position - Work from the comfort of your home
  • Virtual Workshops & World-Class Training
  • Weekly Pay + Performance-Based Bonuses
  • Union Contract & Representation (OPEIU Local 277)
  • Life Insurance Policy with Accidental Death Benefits (ADB)
  • Medical Insurance Reimbursement
  • Cutting-Edge Technology & Resources
  • Leadership Conventions, Conferences & Mentorship Opportunities
  • Incentive Trips & Team-Building Activities
Preferred Skills:
  • Strong communication skills, including active listening and problem-solving
  • Ability to learn quickly and adapt to a fast-paced environment
  • Thrives in both independent and team-oriented settings
  • Displays a strong work ethic with a drive to succeed
Key Responsibilities:
  • Introduce and Onboard New Members: Guide new clients through the enrollment process
  • Provide Personalized Services: Address client needs with care and professionalism
  • Create & Evaluate Tailored Plans: Design solutions that align with client goals
  • Respond to Inquiries: Manage questions and concerns promptly
  • Expand Outreach: Use networking strategies to grow your business reach
  • Ensure Compliance: Adhere to state regulations and company policies
  • Manage Appointments Efficiently: Organize schedules to optimize productivity
Why Join Us?
This is more than just a job-it's an opportunity to make a meaningful impact in the lives of clients while building a fulfilling career. If you are motivated, growth-oriented, and excited to be part of a company focused on excellence and personal development, we would love to hear from you.
Apply now and take the next step toward a dynamic and rewarding career with Globe Life AO!

Apply