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It Problem Manager Jobs in New York (NOW HIRING)

Sbhonline

Computers IT

Manhattan, NY · On-site

$60 - $80/hr

Set up and manage user accounts, devices, email, and system access. * Maintain school networks ... Strong troubleshooting and problem-solving abilities. * Knowledge of computer hardware, software ...

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Apex Informatics

IT IO Sr. Project Manager

New York, NY · On-site

$143K - $143K/yr

Strong analytical and problem-solving skills * Strong communication skills and ability to work in a collaborative team environment * Earned Value Management * PMP certified * Project Portfolio ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in New York

It Problem Manager information

See New York salary details

$21.9K

$81.7K

$151K

How much do it problem manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it problem manager in New York is $81,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in New York?

For It Problem Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in New York look for?

The top searched job categories for It Problem Manager jobs in New York are:

What cities in New York are hiring for It Problem Manager jobs?

Cities in New York with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 88% In-person, 5% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

WebSphere / TC admin(west)

Apetan Consulting llc

Jersey City, NJ • Remote

$120/hr

Contractor

Re-posted 17 days ago

Job description

Position: WebSphere / TC admin(west)

JOB DESCRIPTION:

Job Responsibilities

Responsibilities

  • Provides senior level Tier 3 technical infrastructure support services for issues elevated from the Support Center and other Technical Services groups. Ensures reliable operation of production. Diagnoses and troubleshoots availability interruptions and other production issues.
  • Plans and coordinates enterprise-wide infrastructure projects with other IT and client teams. Communicates with teams to keep them apprised of status and issues. Contacts vendors to resolve technical issues.
  • Tests, installs, and migrates software, patches, upgrades, applications, and/or hardware.
  • Develops technical standards. Tests and evaluates IT vendor products.
  • Writes documentation, including project plans, installation procedures, and troubleshooting tips. Creates diagrams, including technical topology.
  • Maintains, monitors, and tunes Production system and applications performance.  Debugs source code and performance problems and/or provides debugging assistance to developers. Identifies opportunities to improve system and applications performance (e.g., automating manual system tasks).
  • Trains and mentors staff. Resolves complex issues elevated from staff with less experience.
  • Adds, updates, and closes IT Problem Management database records. Researches and resolves complex issues, and reviews related technology records to mitigate impact on assigned system. Reviews numerous IT knowledge repositories to update technical knowledge.
  • Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs.
  • Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security and VSA requirements.
  • Participates in special projects and performs other duties as assigned.

Qualifications

  • IBM WAS, MQ, tcServer Platform Tier 3 support