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It Problem Manager Jobs in New York (NOW HIRING)

Centraprise Corp

SAP Service Delivery Manager

Edison, NJ · On-site

... problem, change, service request, and enhancement management. • Drive regular governance reviews, operational status meetings, service review forums, and performance reporting with business and IT ...

Crox Consulting Inc

IT Buyer

New York, NY · On-site

$35 - $40/hr

No RFP exp needed, Need 5yrs exp in procurement of IT goods and services -small time purchases ... BUSINESS RELATIONSHIPS THAT FACILITATE PROBLEM RESOLUTION: * Develops and manages key internal ...

Next Generation Inc

IT Buyer Consultant

New York, NY · On-site +1

$40 - $42/hr

Draft, distribute, and manage RFP documentation in compliance with organizational policies ... Strong analytical and problem-solving abilities with exceptional attention to detail. * Proficiency ...

Next Generation Inc

IT Buyer Consultant

New York, NY · On-site +1

$40 - $42/hr

Draft, distribute, and manage RFP documentation in compliance with organizational policies ... Strong analytical and problem-solving abilities with exceptional attention to detail. * Proficiency ...

Next Generation, Inc.

IT Buyer Consultant

New York, NY · On-site +1

$40 - $42/hr

Draft, distribute, and manage RFP documentation in compliance with organizational policies ... Strong analytical and problem-solving abilities with exceptional attention to detail. * Proficiency ...

Ellipsis Labs, Inc

Office Manager

Manhattan, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Ellipsis Labs

Office Manager

Manhattan, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in New York

It Problem Manager information

See New York salary details

$21.9K

$81.7K

$151K

How much do it problem manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it problem manager in New York is $81,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in New York?

For It Problem Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in New York look for?

The top searched job categories for It Problem Manager jobs in New York are:

What cities in New York are hiring for It Problem Manager jobs?

Cities in New York with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 88% In-person, 5% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application / Production Support Manager

Lincoln Computer Services

Manhattan, NY • On-site

$150 - $200/hr

Other

Posted 4 days ago

Job description

Application / Production Support Manager

Location: Hybrid / Onsite (New York Metro Area)
Job Type: Full-Time
Experience Level: Senior Management

About the Role

We are seeking an experienced Application / Production Support Manager to lead the support, stability, and performance of mission-critical business applications and production systems. This role is responsible for ensuring high availability, operational excellence, and rapid incident resolution while providing leadership to a team of application support professionals.

The ideal candidate is both a strategic leader and a hands-on technical expert who thrives in fast-paced, 24x7 environments. You will work closely with infrastructure, development, security, vendors, and business stakeholders to ensure applications remain reliable, secure, and performant.

Key ResponsibilitiesProduction Support & Operations
  • Lead day-to-day application and production support operations.
  • Ensure availability, performance, and reliability of business-critical applications and services.
  • Monitor production environments and proactively address issues before they impact users.
  • Coordinate support activities across internal technology teams and third-party vendors.
  • Manage support coverage, escalation procedures, and on-call support processes.
Incident & Problem Management
  • Lead Major Incident Management (MIM) activities and coordinate rapid service restoration.
  • Drive root cause analysis (RCA) efforts and implement long-term corrective actions.
  • Track recurring incidents and identify opportunities for permanent remediation.
  • Ensure compliance with Incident, Problem, Change, and Release Management processes.
  • Facilitate post-incident reviews and continuous improvement initiatives.
Service Delivery & Operational Excellence
  • Define, monitor, and report on service-level agreements (SLAs), KPIs, and operational metrics.
  • Proactively follow up on persistent production issues through remediation and resolution.
  • Drive service improvement initiatives focused on system reliability, scalability, and efficiency.
  • Ensure adherence to operational standards, governance requirements, and regulatory obligations.
Team Leadership & Development
  • Lead, mentor, and develop a team of application support engineers and analysts.
  • Foster a culture of accountability, collaboration, customer service, and continuous learning.
  • Support recruiting, onboarding, training, and career development activities.
  • Establish clear performance expectations and operational objectives.
Application Lifecycle & Release Support
  • Partner with development teams during deployments, upgrades, and releases.
  • Review production readiness and support transition-to-operations activities.
  • Participate in change management and release management processes.
  • Maintain support documentation, runbooks, knowledge articles, and operational procedures.
Stakeholder Management
  • Serve as the primary point of contact for production support matters.
  • Communicate outages, risks, mitigation plans, and operational updates to leadership.
  • Collaborate with Infrastructure, Security, Development, PMO, and business teams.
  • Manage relationships with software vendors, service providers, and external partners.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, certifications, training, and experience.
  • 7+ years of IT experience with at least 3 years in Application Support, Production Support, or Service Operations leadership.
  • Experience supporting enterprise applications in a 24x7 production environment.
  • Strong SQL skills for data validation, troubleshooting, root cause analysis, and production support.
  • Experience with Incident, Problem, Change, and Release Management processes.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience coordinating cross-functional teams during high-priority incidents.
Preferred Qualifications
  • ITIL Foundation or ITIL Managing Professional certification.
  • Experience in healthcare, health systems, hospitals, payer organizations, or life sciences environments.
  • Knowledge of HIPAA and healthcare regulatory requirements.
  • Experience supporting clinical, operational, and business applications.
  • Experience supporting Electronic Health Records (EHR), Claims Processing, Revenue Cycle, or other healthcare platforms.
  • Familiarity with application monitoring, observability, and service management tools.
What Success Looks Like
  • Consistently meeting or exceeding SLA and operational performance targets.
  • Reduction in recurring production issues through proactive problem management.
  • Improved application stability, availability, and customer satisfaction.
  • Strong collaboration across technology and business teams.
  • Effective leadership of a high-performing support organization.
Why Join Us?
  • Lead mission-critical applications and services that directly support business operations.
  • Work with modern technologies and enterprise-scale environments.
  • Collaborate with talented technical and business teams.
  • Grow your leadership impact while remaining hands-on with technology.
  • Competitive compensation, benefits, and career advancement opportunities.
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