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Remote Itsm Jobs in New York (NOW HIRING)

IT America Inc

ServiceNow Architect

New York, NY · Remote

$73 - $91.75/hr

Remote (NY/NJ locals preferred) Duration: Long term contract * Looking for a ServiceNow Solution Architect with 9+ years of experience * Deep experience in ServiceNow ITSM implementations and best ...

NinjaOne

Enterprise Solutions Engineer, Channel

New York, NY · On-site +1

$117K - $145K/yr

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

Regular onsite client visits to engage with stakeholders, support the field and remote team, and ... ITSM Tools (ConnectWise preferred) and ITIL best practices/framework * Windows, Chrome and MAC O\S ...

Hitachi, Ltd.

Deskside

New York, NY · On-site +1

$22.25 - $28.25/hr

Provide Tier 1 and Tier 2 technical support through in-person, phone, and remote channels ... Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management, Remedy, or ...

Atlassian

Services Solutions Advocate

Manhattan, NY · Remote

This is a remote position supporting customers across the United States (Mountain, Central, and ... Enterprise Agility, ITSM, DevOps, and Cloud transformation * Experience selling professional ...

Atlassian

Services Solutions Advocate

Manhattan, NY · On-site +1

This is a remote position supporting customers across the United States (Mountain, Central, and ... ITSM, DevOps, and Cloud transformation * Experience selling professional services or other outcome ...

Atlassian

Services Solutions Advocate

Manhattan, NY · Remote

This is a remote position supporting customers across the United States (Mountain, Central, and ... ITSM, DevOps, and Cloud transformation * Experience selling professional services or other outcome ...

Motorola

Technical Service Manager

New York, NY · On-site +1

$90K - $130K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... Strong understanding of IT service management (ITSM) principles and frameworks. * 7+ years of ...

New

Curtisswright

Sr Lead SAP Security & Audit

New York, NY · On-site +1

$144K - $192K/yr

Remote, US Salary Range: $144,100.00 - 192,100.00 Please note that the salary range information ... Support ITSM tools as needed for change management, CMDB, security, testing, etc. What you Bring:

Curtisswright

Sr Lead SAP Security & Audit

Parsippany, NJ · Remote

$144K - $192K/yr

Remote, US Salary Range: $144,100.00 - 192,100.00 Please note that the salary range information ... Support ITSM tools as needed for change management, CMDB, security, testing, etc. What you Bring:

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Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in New York?

The most popular types of Itsm jobs in New York are:

What are popular job titles related to Remote Itsm jobs in New York?

For Remote Itsm jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in New York look for?

The top searched job categories for Remote Itsm jobs in New York are:

What cities in New York are hiring for Remote Itsm jobs?

Cities in New York with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 5% Part Time, and 9% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution.

ServiceNow Developer - Remote

NAVA Software Solutions

Jersey City, NJ • On-site, Remote

$59 - $81.25/hr

Full-time

Re-posted 21 days ago

Job description

NAVA Software solutions is looking for a ServiceNow Developer
Details:
ServiceNow Developer
Location: Remote
Duration: 6-12 months
Must have skills:
Employee Center
Virtual Agent
Chat bot
Required:
  • 5+ years of experience in ServiceNow Development
  • Experience with ServiceNow Virtual Agent, ServiceNow integration with any AI tool.
  • ITSM experience.
  • Employee Center experience.
  • Virtual Agent conversation building/scripting experience.
  • Demonstrated leadership skills in creating a team-oriented culture.
  • Problem solving; identifies effective and efficient solutions for complex problems and looks beyond the obvious and uses critical thinking to drive superior results.
  • Ability to Identify problems analytically, develop solutions and implement an effective course of action.
  • Assertive and hands on professional, who thrives in a fast paced, change-rich environment.
  • Must have proven work experience as an "influencer" and ability to own and drive the product and/or specific product features. Ability to coach, counsel and motivate others.
  • Interpersonal skills: Help negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and development team).
  • Ability to plan, prioritize and organize effectively.
  • Ability to think critically and constructively about complex business problems, clearly communicate analysis, and present solutions to address the real business needs.
  • Presentation skills preferred. Excellent verbal and written communication skills.
  • Bright, energetic, assertive, and hands-on professional who thrives in a fast-paced environment.

Desired:
  • Service Portal to Employee Center migration
  • Now Mobile

Skills:
  • Natural Language Processing (NLP) concepts
  • Detailed knowledge of conversational interfaces (can be in different solutions)
  • Proven configuration/development experience within ServiceNow
  • Experience in ServiceNow scripting languages and methods

Glide Classes, server and client (GlideRecord, GlideAjax etc.)
Script Includes, Ajax scripts
UI Macros, UI Pages, (server and client: Jelly, JavaScript)
  • Customer service/ customer experience focused
  • Knowledge of virtual agent designer is preferred.
  • Understanding of integration solutions as it pertains to ServiceNow SaaS and other projects.

ServiceNow Custom Chat Configuration Integration Framework (CCCIF)
ServiceNow REST APIs, Processor Scripts, IntegrationHub
Cisco Webex Messenger Service, Embedded Apps
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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