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It Problem Manager Jobs in New York (NOW HIRING)

Ellipsis Labs, Inc

Office Manager

New York, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Red Bull

2026 Internship, Fall - IT

Harrison, NJ · On-site

$15.75 - $21/hr

... problem-solving. In addition, give interns a taste of different career paths within IT and help ... Contribute to ongoing IT projects by performing tasks assigned by project managers or team leads ...

Red Bull

2026 Internship, Fall - IT

Harrison, NJ · On-site

$15.75 - $21/hr

... problem-solving. In addition, give interns a taste of different career paths within IT and help ... Contribute to ongoing IT projects by performing tasks assigned by project managers or team leads

Red Bull

2026 Internship, Fall - IT

Harrison, NJ · On-site

$15.75 - $21/hr

... problem-solving. In addition, give interns a taste of different career paths within IT and help ... Contribute to ongoing IT projects by performing tasks assigned by project managers or team leads

Summit BHC

Director of Service Delivery - IT

Summit, NJ · On-site

$225K/yr

Director of Service Delivery - IT | Summit Healthcare Mgmt | Franklin, Tennessee About the Job ... problem, asset, and configuration management. End-user services functions include budgeting ...

Red Bull

2026 Internship, Fall - IT

Harrison, NJ · On-site

$15.75 - $21/hr

... problem-solving. In addition, give interns a taste of different career paths within IT and help ... Contribute to ongoing IT projects by performing tasks assigned by project managers or team leads

Lorven Technologies

Senior Java Developer Ops IT

Iselin, NJ · On-site

$58.25 - $74.25/hr

Senior Java Developer Ops IT Location: Iselin, New Jersey (onsite) Responsibilities * Hands on ... Excellent communication and stakeholder management. * Strong problem-solving and analytical skills.

ACI-Herzog - 244

IT Manager

Jersey City, NJ

$100K/yr

Incident and Problem Management: Lead the technical response to significant IT incidents, coordinate internal and vendor resources, issue stakeholder updates, restore service, document root cause ...

ACI-Herzog - 244

IT Manager

Jersey City, NJ · On-site

$100 - $125/hr

Incident and Problem Management : Lead the technical response to significant IT incidents, coordinate internal and vendor resources, issue stakeholder updates, restore service, document root cause ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in New York

It Problem Manager information

See New York salary details

$21.9K

$81.7K

$151K

How much do it problem manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it problem manager in New York is $81,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in New York?

For It Problem Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in New York look for?

The top searched job categories for It Problem Manager jobs in New York are:

What cities in New York are hiring for It Problem Manager jobs?

Cities in New York with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 88% In-person, 5% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Office Manager

Ellipsis Labs, Inc

New York, NY • On-site

Contractor

Posted 10 days ago

Job description

Ellipsis Labs is a profitable, venture-backed New York-based startup building sustainable and efficient DeFi protocols on high-throughput decentralized infrastructure. Our long-term goal is to build a better financial system.
Our flagship product, Phoenix Perpetuals, brings professional-grade perpetual futures to Solana. Building on our experience developing efficient markets, Ellipsis Labs also operates SolFi, a proprietary automated market maker that provides efficient liquidity for key trading pairs. Our foundational product, Phoenix Legacy, is a limit order book on the Solana blockchain that established our expertise in operating high-performance markets. Combined, these products have facilitated over $285B in trading volume across Solana markets.
This role will begin as a contract position, with the opportunity to convert to a full time role based on mutual fit.
Ellipsis Labs is seeking an Office Manager to join our team. You'll be the heartbeat of our office, including keeping the space running like clockwork, protecting our cofounders' schedules, making sure the team is well-fed, helping with recruiting coordination and ensuring every candidate and guest feels welcome from the moment they walk through the door. In this role, you will:
Office Management
  • Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem
  • Manage inventory, including laptop procurement and coordinating repairs or replacements when equipment breaks
  • Own reception and the guest experience
  • Own all things food for the team, including daily lunch and dinner, and keeping snacks and drinks stocked
  • Support company events end-to-end
  • Support the logistics and administrative work of an upcoming office move

Executive Assistant
  • Own and protect our cofounders' calendars with precision
  • Schedule business dinners
  • Handle one-off requests as they come up

Recruiting Coordination
  • Own interview scheduling and on-site coordination
  • Manage take-home assessment logistics
  • Keep our recruiting systems clean and up to date
  • Coordinate onboarding and offboarding for new hires and departing employees

QUALIFICATIONS
  • Strong organizational skills, including comfort managing recurring checklists and processes
  • A demonstrated track record of following through and executing reliably
  • Excellent written and verbal communication
  • High discretion and sound judgment, particularly around confidential calendar and business information
  • Willingness to do hands-on work as needed, including restocking, setup, and other physical tasks are part of the job
  • Project and vendor management skills, with a natural ability to set clear expectations with vendors and hold them accountable
  • Comfortable working in-person, in a fast-paced startup environment where priorities shift day to day

Apply