... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
5GC EPC Engineer
Ridgeland, MS · On-site
$55 - $60/hr
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
5GC EPC Engineer
Ridgeland, MS · On-site
$55 - $60/hr
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Packet Core Engineer
Ridgeland, MS · On-site
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Packet Core Engineer
Ridgeland, MS · On-site
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Packet Core Engineer
Ridgeland, MS · On-site
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Packet Core Engineer
Ridgeland, MS · On-site
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Data Center Operations Manager, Data Center Ops (DCO)
Canton, MS · On-site
$142K/yr
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In ...
Data Center Operations Manager, Data Center Ops (DCO)
Canton, MS · On-site
$142K/yr
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In ...
Packet Core Engineer
Ridgeland, MS · On-site
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Quick apply
Packet Core Engineer
Ridgeland, MS · On-site
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
5GC EPC Engineer
Ridgeland, MS · On-site
$55 - $60/hr
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Quick apply
5GC EPC Engineer
Ridgeland, MS · On-site
$55 - $60/hr
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment. * Must be able to demonstrate in-dept technical knowledge related to ...
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with ...
New
Problem Manager information
See Mississippi salary details
$32.5K is the 25th percentile. Wages below this are outliers.
$26.5K - $34.1K
32% of jobs
$34.1K - $41.6K
2% of jobs
$41.6K - $49.1K
11% of jobs
The median wage is $51.1K / yr.
$49.1K - $56.7K
22% of jobs
$56.7K - $64.2K
5% of jobs
$70.3K is the 75th percentile. Wages above this are outliers.
$64.2K - $71.7K
4% of jobs
$71.7K - $79.3K
4% of jobs
$79.3K - $86.8K
5% of jobs
$86.8K - $94.3K
6% of jobs
$94.3K - $101.9K
6% of jobs
$101.9K - $109.4K
2% of jobs
$26.5K
$58.2K
$109.4K
How much do problem manager jobs pay per year?
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

$142K/yr
Full-time
Posted 18 days ago
Amazon rating
7.4
Based on 6,925 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
As a Data Center Manager in Amazon, you will get to manage the world's largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in Amazon means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.
You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role
You will be able to drive performance levels to achieve the pace we build and operate our Data Centers at. You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.
Key job responsibilities
- Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
- Maintaining existing Data Centers
- Helping build and bring online new Data Centers
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
- Assisting & managing relationships with external vendors & contractors
- Liaising with internal teams & management groups
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
- Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure
In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US