... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
Data Center Operations Manager, Data Center Ops (DCO)
Canton, MS · On-site
$142K/yr
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
Data Center Operations Manager, Data Center Ops (DCO)
Canton, MS · On-site
$142K/yr
... problem management, change management, capacity management, etc. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure In ...
Be Seen First
IT Technical Support Specialist
Olive Branch, MS · On-site
$27 - $29/hr
Participate in incident, problem, and change management processes. * Support disaster recovery initiatives and ensure adherence to IT operational standards. * Assist with server refreshes, network ...
New
Quick apply
Be Seen First
IT Technical Support Specialist
Olive Branch, MS · On-site
$27 - $29/hr
Participate in incident, problem, and change management processes. * Support disaster recovery initiatives and ensure adherence to IT operational standards. * Assist with server refreshes, network ...
New
Senior System Engineer
Jackson, MS · Hybrid
Familiarity with ITIL -based processes such as ServiceNow for incident, change, and problem management. * Good documentation and communication skills. * Ability to work collaboratively with ...
Senior System Engineer
Jackson, MS · Hybrid
Familiarity with ITIL -based processes such as ServiceNow for incident, change, and problem management. * Good documentation and communication skills. * Ability to work collaboratively with ...
Cloud Platform OS Management - AWS/Azure VM Environmenent
$52.50 - $70.25/hr
Cloud Architecture and Deployment Best Practices * IT Service Management (Change / Incident / Problem Management) * QA / Testing Approaches and Application * Deployment Validation and ...
Quick apply
Cloud Platform OS Management - AWS/Azure VM Environmenent
$52.50 - $70.25/hr
Cloud Architecture and Deployment Best Practices * IT Service Management (Change / Incident / Problem Management) * QA / Testing Approaches and Application * Deployment Validation and ...
Cloud Specialist
Jackson, MS · On-site
$48.50 - $65/hr
Familiarity with IT Service Management processes (Incident, Change, Problem Management) * Experience with deployment validation and post-implementation testing
Quick apply
Cloud Specialist
Jackson, MS · On-site
$48.50 - $65/hr
Familiarity with IT Service Management processes (Incident, Change, Problem Management) * Experience with deployment validation and post-implementation testing
... and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management ...
... and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management ...
Oracle DBA
$42.25 - $57.50/hr
Good knowledge on ITIL - change, incident, problem management and tools. Qualifications Skill set required * Oracle Database Administration versions 10, 11 and 12 * Expert in PL/SQL programming and ...
Oracle DBA
$42.25 - $57.50/hr
Good knowledge on ITIL - change, incident, problem management and tools. Qualifications Skill set required * Oracle Database Administration versions 10, 11 and 12 * Expert in PL/SQL programming and ...
... management system ... In this role, you will develop a problem-solving approach to address daily quality concerns at our ...
... management system ... In this role, you will develop a problem-solving approach to address daily quality concerns at our ...
Quality Manager
Horn Lake, MS · On-site
... management system ... In this role, you will develop a problem-solving approach to address daily quality concerns at our ...
Quality Manager
Horn Lake, MS · On-site
... management system ... In this role, you will develop a problem-solving approach to address daily quality concerns at our ...
Desktop Support - Level 2 :: Blue Springs, MS
Blue Springs, MS · On-site
$18.75 - $24/hr
... problem management issues • Perform additional tasks (end user/infra related) when required • Participate in projects • Strong understanding and skills in SLA, KPI Management Qualifications ...
Desktop Support - Level 2 :: Blue Springs, MS
Blue Springs, MS · On-site
$18.75 - $24/hr
... problem management issues • Perform additional tasks (end user/infra related) when required • Participate in projects • Strong understanding and skills in SLA, KPI Management Qualifications ...
Site Manager
Byhalia, MS · On-site
$60K - $73K/yr
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills * Knowledge of Microsoft Office ...
Site Manager
Byhalia, MS · On-site
$60K - $73K/yr
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills * Knowledge of Microsoft Office ...
Site Manager
Byhalia, MS · On-site
$60K - $73K/yr
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills * Knowledge of Microsoft Office ...
Site Manager
Byhalia, MS · On-site
$60K - $73K/yr
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills * Knowledge of Microsoft Office ...
Restaurant Manager
Starkville, MS · On-site
This is an on-site role for FOH and HOH Management at Walk-On's Sports Bistreaux in Southaven, MS ... Ability to multitask and problem-solve in a fast-paced environment * Knowledge of food safety ...
Restaurant Manager
Starkville, MS · On-site
This is an on-site role for FOH and HOH Management at Walk-On's Sports Bistreaux in Southaven, MS ... Ability to multitask and problem-solve in a fast-paced environment * Knowledge of food safety ...
Strong communication, problem solving and decision-making skills to effectively resolve customer and employee issues * Strong supervisory and leadership skills required to manage, motivate and ...
Strong communication, problem solving and decision-making skills to effectively resolve customer and employee issues * Strong supervisory and leadership skills required to manage, motivate and ...
Assistant Closing Manager
Flora, MS · On-site
The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: * Manage a team of employees, including setting ...
Assistant Closing Manager
Flora, MS · On-site
The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: * Manage a team of employees, including setting ...
Assistant Closing Manager
Flora, MS · On-site
The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: * Manage a team of employees, including setting ...
Assistant Closing Manager
Flora, MS · On-site
The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: * Manage a team of employees, including setting ...
Restaurant Manager
Southaven, MS · On-site
This is an on-site role for FOH and HOH Management at Walk-On's Sports Bistreaux in Southaven, MS ... Ability to multitask and problem-solve in a fast-paced environment * Knowledge of food safety ...
Quick apply
Restaurant Manager
Southaven, MS · On-site
This is an on-site role for FOH and HOH Management at Walk-On's Sports Bistreaux in Southaven, MS ... Ability to multitask and problem-solve in a fast-paced environment * Knowledge of food safety ...
The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...
The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...
Manager
Biloxi, MS · On-site
The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...
Manager
Biloxi, MS · On-site
The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...
Problem Manager information
See Mississippi salary details
$32.5K is the 25th percentile. Wages below this are outliers.
$26.5K - $34.1K
32% of jobs
$34.1K - $41.6K
2% of jobs
$41.6K - $49.1K
11% of jobs
The median wage is $51.1K / yr.
$49.1K - $56.7K
22% of jobs
$56.7K - $64.2K
5% of jobs
$70.3K is the 75th percentile. Wages above this are outliers.
$64.2K - $71.7K
4% of jobs
$71.7K - $79.3K
4% of jobs
$79.3K - $86.8K
5% of jobs
$86.8K - $94.3K
6% of jobs
$94.3K - $101.9K
6% of jobs
$101.9K - $109.4K
2% of jobs
$26.5K
$58.2K
$109.4K
How much do problem manager jobs pay per year?
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

$142K/yr
Full-time
Posted 24 days ago
Amazon rating
7.4
Based on 6,839 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
As a Data Center Manager in Amazon, you will get to manage the world's largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in Amazon means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.
You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role
You will be able to drive performance levels to achieve the pace we build and operate our Data Centers at. You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.
Key job responsibilities
- Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
- Maintaining existing Data Centers
- Helping build and bring online new Data Centers
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
- Assisting & managing relationships with external vendors & contractors
- Liaising with internal teams & management groups
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
- Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure
In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US