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Problem Manager Jobs in Washington (NOW HIRING)

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Springfield, VA

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking a Problem Support Manager to join our team supporting a National law enforcement ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

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Problem Manager information

See Washington salary details

$31.7K

$69.6K

$130.8K

How much do problem manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for problem manager in Washington is $69,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Washington? For Problem Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Washington look for? The top searched job categories for Problem Manager jobs in Washington are:
What cities in Washington are hiring for Problem Manager jobs? Cities in Washington with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Washington as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,570 per year, or $33.4 per hour.
Problem Support Manager

Problem Support Manager

Akima, LLC

Springfield, VA • On-site

Full-time

Retirement

Posted yesterday

Akima rating

7.3

Company rating: 7.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

318th of 442 rated engineering

Job description

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
Responsibilities
  • Manages the hardware and software inventory and procurement.
  • Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
  • Comprehensive knowledge of the field's concepts and principles.
  • Leads and directs the work of other employees and has full authority for personnel decisions.
  • Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
  • Responsible for managing the lifecycle of all network infrastructure problems.
  • Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
  • Responsible for performing trend analysis of incidents to prevent future incidents from happening.
  • Responsible for problem identification, recording, investigation and diagnosis.
  • Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
  • Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
  • Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
  • Responsible for ensuring that all problems are properly resolved and closed.
  • Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.

Qualifications
  • Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
  • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.

Job ID
2026-21212
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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