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It Problem Manager Jobs in Washington (NOW HIRING)

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ... Job ID 2026-21212 Work Type On-Site Company Description Work Where it Matters Akima Global ...

Forbright Bank

IT Administrative Assistant

Chevy Chase, MD · On-site

$61K - $67K/yr

JOB SUMMARY: The IT Administrative Assistant is responsible for supporting the maintenance and ... Outstanding problem-solving and time management skills * Self-motivated, self-directed, and results ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... problem-solving skills • Effective skill interacting tactfully and effectively in difficult ...

System One Holdings, LLC

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... problem-solving skills • Effective skill interacting tactfully and effectively in difficult ...

Castalia Systems

IT Requirements Manager

Washington, DC · On-site

$115K - $125K/yr

The IT Requirements Manager will facilitate use case identification, requirements gathering, and ... Strong analytical and problem-solving abilities * Proficiency with business analysis tools and ...

Castalia Systems

IT Requirements Manager

Arlington, VA · On-site

$115K - $125K/yr

The IT Requirements Manager will facilitate use case identification, requirements gathering, and ... Strong analytical and problem-solving abilities * Proficiency with business analysis tools and ...

BCMC

IT Requirements Manager

Arlington, VA · On-site

$109K - $134K/yr

We are seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

BCMC

IT Requirements Manager

Arlington, VA · On-site

$109K - $134K/yr

We are seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

Nwis

IT Requirements Manager

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

Nightwing

IT Requirements Manager

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

Nwis

IT Requirements Manager

Arlington, VA

$77K - $163K/yr

Nightwing is seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

Nightwing

IT Requirements Manager

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Washington

It Problem Manager information

See Washington salary details

$22.7K

$84.6K

$156.3K

How much do it problem manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for it problem manager in Washington is $84,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $101,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What job categories do people searching It Problem Manager jobs in Washington look for? The top searched job categories for It Problem Manager jobs in Washington are:
What cities in Washington are hiring for It Problem Manager jobs? Cities in Washington with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $84,626 per year, or $40.7 per hour.

Problem Support Manager

Akima, LLC

Springfield, VA • On-site

Full-time

Retirement

Re-posted 13 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

374th of 441 rated engineering

Job description

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
Responsibilities
  • Manages the hardware and software inventory and procurement.
  • Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
  • Comprehensive knowledge of the field's concepts and principles.
  • Leads and directs the work of other employees and has full authority for personnel decisions.
  • Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
  • Responsible for managing the lifecycle of all network infrastructure problems.
  • Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
  • Responsible for performing trend analysis of incidents to prevent future incidents from happening.
  • Responsible for problem identification, recording, investigation and diagnosis.
  • Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
  • Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
  • Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
  • Responsible for ensuring that all problems are properly resolved and closed.
  • Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.

Qualifications
  • Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
  • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.

Job ID
2026-21212
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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