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It Problem Manager Jobs in Washington (NOW HIRING)

Ampcus Inc

Project Manager - Non-IT

Washington, DC · On-site

$111K - $131K/yr

... and problem-solving skills. • Expert knowledge of MS Project, Excel, MS Word, and Visio. Qualifications : Required : • Management of the entire project lifecycle from project definition/scope ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments. * Monitor service levels, system availability, incident response, change management, problem ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments. * Monitor service levels, system availability, incident response, change management, problem ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments. * Monitor service levels, system availability, incident response, change management, problem ...

Chenega Corporation

Operations Manager

Chantilly, VA

$123K/yr

Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments. * Monitor service levels, system availability, incident response, change management, problem ...

Gritter Francona

IT Budget Analyst

Washington, DC

Documentation Management : Maintain documentation of research findings, project updates, and ... Strong analytical, problem-solving, and decision-making abilities. * Proven capability to translate ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Oversee ITSM ticket quality, documentation, and adherence to ITIL incident, request, and problem ... What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate ...

Everfox

Senior Manager, Service Desk

Herndon, VA · On-site

... IT objectives, ensuring scalable and mature ITSM practices. Lead operational delivery of Incident Management, Request Fulfillment, Major Incident Management, Problem Management, and Knowledge ...

ontrac

IT & Cyber Security Engineer

Washington, DC · On-site +1

$125K - $188K/yr

... problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986 ... Manage security tools: Support firewalls, intrusion detection systems, and endpoint protection ...

ontrac

IT & Cyber Security Engineer

Washington, DC · On-site +1

$125K - $188K/yr

... problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986 ... Manage security tools: Support firewalls, intrusion detection systems, and endpoint protection ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong ... What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate ...

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Showing results 21-40

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Washington

It Problem Manager information

See Washington salary details

$22.7K

$84.6K

$156.3K

How much do it problem manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it problem manager in Washington is $84,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $101,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What job categories do people searching It Problem Manager jobs in Washington look for? The top searched job categories for It Problem Manager jobs in Washington are:
What cities in Washington are hiring for It Problem Manager jobs? Cities in Washington with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $84,626 per year, or $40.7 per hour.

Project Manager - Non-IT

Ampcus Inc

Washington, DC • On-site

$111K - $131K/yr

Full-time

Re-posted just now

Job description

Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated Project Manager to manage the entire project lifecycle, from project definition through implementation, ensuring projects are delivered on time and within scope.
Responsibilities:
• Responsible for management of the entire project lifecycle from project definition/scope through implementation.
• Develop project plan and drive project milestones.
• Employ project management methodologies and tools, like MS Project.
• Identify, coordinate, and manage resources and key stakeholders for project.
• Ensure effective change management occurs throughout the course of the project.
• Manage all communication plans, training, and documentation.
• Deliver projects on time, at/under budget, and within scope.
• Communicate project status to all stakeholders on a regular basis throughout the lifecycle of the project.
• Position requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis, and problem-solving skills.
• Expert knowledge of MS Project, Excel, MS Word, and Visio.
Qualifications:
Required:
• Management of the entire project lifecycle from project definition/scope through implementation.
• Develop project plan and drive project milestones.
• Employ project management methodologies and tools, like MS Project.
• Identify, coordinate, and manage resources and key stakeholders for project.
• Ensure effective change management occurs throughout the course of the project.
• Manage all communication plans, training, and documentation.
• Deliver projects on time, at/under budget, and within scope.
• Communicate project status to all stakeholders on a regular basis throughout the lifecycle of the project.
• Excellent oral and written communications skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Excellent project planning skills.
• Excellent judgment skills.
• Excellent leadership skills.
• Excellent decision-making skills.
• Excellent analysis skills.
• Excellent problem-solving skills.
• Expert knowledge of MS Project.
• Expert knowledge of Excel.
• Expert knowledge of MS Word.
• Expert knowledge of Visio.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Ampcus logo

About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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