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Desk Manager Jobs in Washington (NOW HIRING)

sonesta

Front Desk Manager

Washington, DC · On-site

$19.25 - $25/hr

Front Desk Manager The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that ...

The Fitness Equation

Front Desk Manager

Washington, DC · On-site

$19.25 - $25/hr

Front Desk Manager The Fitness Equation is looking for a professional, performance-driven Front Desk Manager: Key Responsibilities: * Providing world class customer service during daily interaction ...

The Fitness Equation

Front Desk Manager

Ashburn, VA · On-site

$17.50 - $22.50/hr

Front Desk Manager The Fitness Equation is looking for a professional, performance-driven Front Desk Manager: Key Responsibilities: * Providing world class customer service during daily interaction ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). * Plan and implement the ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

Integral

Help Desk Manager

Fort George G Meade, MD

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address ...

New

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

Peraton

Front Desk Manager

Herndon, VA · On-site

$66K - $106K/yr

Front Desk Manager Job Locations US-VA-Herndon Requisition ID 2025-160034 Position Category Real Estate and Facilities Clearance Top Secret Responsibilities Peraton is seeking a Front Desk Manager ...

Sonesta International Hotels

Front Desk Manager

Washington, DC · On-site

$19.25 - $25/hr

Summary The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the ...

Grid Networks

Front Desk Manager

Reston, VA · On-site

$30 - $42/hr

GRID Networks is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role involves ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM ET Customer: U.S. Food and Drug Administration, FDA CDER Employment ...

Constellation West

Service Desk Manager

Alexandria, VA · On-site

They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality ...

Grid Networks

Front Desk Manager

Reston, VA · On-site

$30 - $42/hr

GRID Networks is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role involves ...

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Desk Manager information

See Washington salary details

$34K

$144.7K

$181.2K

How much do desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for desk manager in Washington is $144,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,300.00 and $177,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Washington?

The most popular types of Desk jobs in Washington are:

What are popular job titles related to Desk Manager jobs in Washington?

For Desk Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Washington look for?

The top searched job categories for Desk Manager jobs in Washington are:

What cities in Washington are hiring for Desk Manager jobs?

Cities in Washington with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $144,741 per year, or $69.6 per hour.

Front Desk Manager

sonesta

Washington, DC • On-site

$19.25 - $25/hr

Other

Posted 10 days ago

Sonesta International Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

29th of 108 rated hotels

Job description

Front Desk Manager

The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office. The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

Job responsibilities include:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information.
  • Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Regularly sell hotel rooms through direct client contact.
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status or any other characteristic protected by law.

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