ZipRecruiter

Log In

1

Desk Manager Jobs in Washington (NOW HIRING)

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). * Plan and implement the ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

Sonesta International Hotels

Front Desk Manager

Washington, DC

$19.25 - $24.75/hr

Summary The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the ...

Posted today

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM ET Customer: U.S. Food and Drug Administration, FDA CDER Employment ...

New

Constellation West

Service Desk Manager

Alexandria, VA · On-site

They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality ...

Grid Networks

Front Desk Manager

Reston, VA · On-site

$30 - $42/hr

GRID Networks is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role involves ...

Aramark

Assistant Front Desk Manager

Potomac, MD

$54K - $65K/yr

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team.

Aramark

Assistant Front Desk Manager

Potomac, MD · On-site

$54K - $65K/yr

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team.

The Fitness Equation

Front Desk Manager

Ashburn, VA · On-site

$17.50 - $22.50/hr

The Fitness Equation is looking for a professional, performance-driven Front Desk Manager: Key Responsibilities * Providing world class customer service during daily interaction with club members and ...

Aramark

Assistant Front Desk Manager

Potomac, MD · On-site

$54K - $65K/yr

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team.

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support function and serve as the operational owner for ticket quality, service levels, knowledge management ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Merriweather Lakehouse

Front Desk Manager

Columbia, MD · On-site

$16.50 - $21.50/hr

The Front Desk Manager serves as a leader and ambassador of the hotel, ensuring every guest interaction reflects the luxury, warmth, and attention to detail that define the Merriweather Lakehouse ...

Merriweather Lakehouse

Front Desk Manager

Columbia, MD · On-site

$16.50 - $21.50/hr

The Front Desk Manager serves as a leader and ambassador of the hotel, ensuring every guest interaction reflects the luxury, warmth, and attention to detail that define the Merriweather Lakehouse ...

next page

Showing results 1-20

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Washington

Desk Manager information

See Washington salary details

$34K

$144.7K

$181.2K

How much do desk manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for desk manager in Washington is $144,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,300.00 and $177,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a Desk Manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What are Desk Managers?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as chief executive officer, chief financial officer, and vice president, which often require extensive experience and advanced degrees. Other well-compensated management positions include IT managers, sales managers, and project managers in specialized industries, often offering salaries significantly above average for managerial roles.

What is the highest paying desk job?

The highest paying desk jobs are often executive or senior management roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), or Chief Financial Officer (CFO), which typically involve overseeing company operations and strategic decision-making. These positions usually require extensive experience, advanced degrees, and leadership skills, and they can offer salaries in the high six or seven figures annually. For roles like a Desk Manager, salaries vary based on industry, location, and company size, but executive-level positions generally command the highest compensation.

What jobs pay 4000 a week without a degree?

For a Desk Manager, high weekly pay of $4,000 typically requires extensive experience, strong organizational skills, and often managerial or supervisory responsibilities. Such earnings are more common in senior roles within industries like hospitality, logistics, or corporate administration, often with additional certifications or specialized training. Most jobs paying this amount without a degree are in sales, real estate, or entrepreneurial ventures that rely on commissions or performance-based pay.

Is getting a helpdesk job hard?

A helpdesk or desk manager position typically requires good communication skills, technical knowledge, and problem-solving abilities. While some roles may require certifications or experience, entry-level positions are often accessible with relevant training and a customer service background.
What are the most commonly searched types of Desk jobs in Washington? The most popular types of Desk jobs in Washington are:
What are popular job titles related to Desk Manager jobs in Washington? For Desk Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Washington look for? The top searched job categories for Desk Manager jobs in Washington are:
What cities in Washington are hiring for Desk Manager jobs? Cities in Washington with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Washington as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $144,741 per year, or $69.6 per hour.

Service Desk Manager

The Heritage Foundation

Washington, DC • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Title: Service Desk Manager
Reports to: Director, Information Technology
Job Summary:The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent communication skills, a professional demeanor, and meeting the unique needs of a varied internal customer base. This individual oversees a small Service Desk team, managing day-to-day operations and providing tier 1 and 2 technical support to ensure high-quality customer service. The Service Desk Manager mentors and continuously improves the Service Desk team and enhances the overall effectiveness of the Service Desk, ensuring high levels of customer satisfaction and operational efficiency.
Job Duties:
  • Coordinate and triage high-priority and complicated support issues to ensure timely resolution.
  • Develop and document Service Desk procedures and processes to ensure:
    • issue resolution with appropriate urgency,
    • root causes of issues are identified and addressed,
    • new learnings are integrated into Service Desk and end-user documentation,
    • customer service is prioritized in every interaction, and
    • appropriateissue data is collected within the tracking system.
  • Implement a highly effective and workable framework for daily performance, metrics, and benchmarks that drives the continuous improvement of the Service Desk.
  • Leverage ticket metrics and survey feedback to monitor and report on Service Desk performance to management, highlighting areas for improvement.
  • Implement and enforce Service Desk policies and procedures, ensuring compliance with organizational standards.
  • Lead efforts for staff onboarding and offboarding, ensuring all employees receive consistent, exceptional customer service through established best practices and procedures.
  • Establish and manage the IT Asset Management process, ensuring accurate inventory and optimal resource utilization.
  • Create and maintain detailed process maps and knowledge base documentation to ensure consistent and efficient service delivery.
  • Supervise the Service Desk team, including managing employee schedules, ensuring availability for after-hours response.
  • Coordinate backup support to Audio Visual team for virtual meetings and events as needed.

Qualifications:
Education: Bachelor's degree in a related field or equivalent experience is required; technical certifications aligned with Microsoft Office 365/Azure administration and/or ITIL framework certifications (V3 or V4) are preferred
Experience: 4+ of technical experience with a proven track record in a lead or supervisory capacity; experience supporting systems and devices in various environments; experience in Asset Management and Incident Management is preferred
Communication: Excellent verbal and written skills to communicate technical issues to non-technical personnel
Technology: Microsoft and Apple operating systems
Other Requirements:
  • Understand and support the Heritage mission and vision for America, and the department's goals and objectives.
  • Strong troubleshooting, technical, and analytical skills.
  • Excellent customer service skills and ability to manage multiple tasks at one time.
  • Ability to work onsite at headquarters in Washington, DC.
  • On-call responsibilities as required, including occasional after-hours needs.

Benefits and Salary:
The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, "take what you need" PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.
The salary range for this role is $85,000 - $100,000 annually. This range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate's experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.

Apply