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Desk Manager Jobs in Bothell, WA (NOW HIRING)

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

Seattle, WA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Snoqualmie Casino

Front Desk Supervisor

Snoqualmie, WA · On-site

$70.76K - $77.84K/yr

You will support the Front Desk Manager in all aspects of desk operations including overnight processes, fostering a supportive and efficient environment for both guests and team members. Shift will ...

Snoqualmie Casino

Front Desk Supervisor

Snoqualmie, WA · On-site

$101.90K/yr

You will support the Front Desk Manager in all aspects of desk operations including overnight processes, fostering a supportive and efficient environment for both guests and team members. Shift will ...

InnVentures

Front Desk Supervisor

Bellevue, WA

$19.25 - $24.75/hr

Front Desk Supervisor Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our ...

Highgate Hotels

Front Desk Supervisor

Bellevue, WA

$18.75 - $24.25/hr

Throughout our 40-year history we have established proven methods of management, development, and ... As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and ...

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Desk Manager information

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$33.5K

$142.9K

$178.9K

How much do desk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for desk manager in Bothell, WA is $142,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,800.00 and $175,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a Desk Manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What are Desk Managers?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Bothell, WA? The most popular types of Desk jobs in Bothell, WA are:
What are popular job titles related to Desk Manager jobs in Bothell, WA? For Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Bothell, WA look for? The top searched job categories for Desk Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Desk Manager jobs? Cities near Bothell, WA with the most Desk Manager job openings:
Desk Manager jobs near you
Support Desk Manager

Support Desk Manager

Oracle

San Francisco, CA

Full-time

Posted 29 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

37th of 183 rated software companies

Job description

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Support Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.

What Oracle employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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