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Desk Manager Jobs (NOW HIRING)

Union College

Service Desk Manager

Schenectady, NY · On-site

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

Jerry Hunt Supercenter

Desk Manager

Lexington, NC · On-site

$250K/yr

Join Our Winning Team as a Desk Manager at Jerry Hunt Supercenter! Are you a skilled professional with a passion for the automotive industry? Look no further! Jerry Hunt Supercenter, the premier used ...

Unioncollege

Service Desk Manager

Schenectady, NY · On-site

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

ADP - RNOOID0028417437

Front Desk Manager

Duluth, GA · On-site

$17 - $19/hr

Job Title: Front Desk Manager Job Summary: The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing ...

ADP - RNOOID0028417437

Front Desk Manager

Duluth, GA · On-site

$17 - $19/hr

Job Title: Front Desk Manager Job Summary: The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing ...

Village Management LLC

Lodge Front Desk Manager

Kellogg, ID · On-site

$15.50 - $20.25/hr

Front Desk Manager Workdays/Hours: 2pm to 10pm or as needed. Weekends and holidays required. Front Desk Manager Essential Duties and Responsibilities: Position would consist of but is not limited to ...

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

Front Desk Manager Are you a hospitality leader who thrives on creating memorable guest experiences while mentoring a high-performing team? The company is seeking a dedicated Front Desk Manager to ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Mars

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

Seattle, WA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

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Desk Manager information

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$127.8K

$160K

How much do desk manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for desk manager in the United States is $127,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a Desk Manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What are Desk Managers?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as chief executive officer, chief financial officer, and vice president, which often require extensive experience and advanced degrees. Other well-compensated management positions include IT managers, sales managers, and project managers in specialized industries, often offering salaries significantly above average for managerial roles.

What is the highest paying desk job?

The highest paying desk jobs are often executive or senior management roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), or Chief Financial Officer (CFO), which typically involve overseeing company operations and strategic decision-making. These positions usually require extensive experience, advanced degrees, and leadership skills, and they can offer salaries in the high six or seven figures annually. For roles like a Desk Manager, salaries vary based on industry, location, and company size, but executive-level positions generally command the highest compensation.

What jobs pay 4000 a week without a degree?

For a Desk Manager, high weekly pay of $4,000 typically requires extensive experience, strong organizational skills, and often managerial or supervisory responsibilities. Such earnings are more common in senior roles within industries like hospitality, logistics, or corporate administration, often with additional certifications or specialized training. Most jobs paying this amount without a degree are in sales, real estate, or entrepreneurial ventures that rely on commissions or performance-based pay.

Is getting a helpdesk job hard?

A helpdesk or desk manager position typically requires good communication skills, technical knowledge, and problem-solving abilities. While some roles may require certifications or experience, entry-level positions are often accessible with relevant training and a customer service background.
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Desk Manager jobs near you
Service Desk Manager

Service Desk Manager

Union College

Schenectady, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 hours ago

Job description

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology support for students, faculty, and staff.
Service Desk Manager
Pay Status and Classification: Exempt, Regular full-time, In-Person. This position is not eligible for relocation assistance or visa sponsorship.
Supervisor: Director, Client Services
Position Purpose: The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology support for students, faculty, and staff. This role oversees daily operations, staff supervision, service delivery, including telecommunications and networking, within the Service Desk. The Service Desk Manager ensures timely, high-quality incident and request resolution, drives first-contact resolution where possible, and uses data, quality audits, and reporting to enhance customer satisfaction and operational efficiency. Working closely with the Senior Service Desk Analyst and the Director of Client Services, the Service Desk Manager contributes to strategic planning, process refinement, and the ongoing development of a customer-focused, inclusive, and effective technology support environment.
Essential Responsibilities and Duties:
  • Service Desk Operations and Service Delivery
    Oversees the daily operations of the Service Desk, managing the intake, prioritization, and resolution of incidents and service requests to ensure timely, consistent, and high-quality support. Monitors the Service Desk queue with a focus on first-contact resolution and ensures that issues are escalated to Tier II analysts or other ITS teams in accordance with established workflows. Oversees the integration and ongoing operation of telecommunications and networking support within the Service Desk to ensure seamless service delivery across supported technologies. Coordinates staff and student employee scheduling to maintain adequate coverage during all operational hours, including consideration of daily breaks, time off, and college break periods.
  • Supervision, Training, and Staff Development
    Supervises and mentors full-time Service Desk staff and work-study students, providing coaching, guidance, and performance feedback to support professional growth and service excellence. Maintains a robust, ongoing training program and fosters a collaborative, client-focused team environment. Trains and supports the Senior Service Desk Analyst in Tier II telecommunications related work. Demonstrates and promotes consistent service quality and knowledge sharing across the team.
  • Process Improvement, Documentation, and Quality Assurance
    Leads the development, documentation, and continuous improvement of Service Desk procedures, workflows, and knowledge base articles within the TeamDynamix platform. Performs regular quality audits of tickets and ticketing system data to ensure accuracy, consistency, and adherence to established service standards. By analyzing trends and service data, the role identifies opportunities for process improvement and implements enhancements that strengthen service delivery and operational efficiency.
  • Reporting, Metrics, and Collaboration
    Tracks and analyzes key performance indicators, including first-contact resolution, ticket aging, and customer satisfaction, using these metrics to inform decision-making and drive continuous improvement. Collaborates with the Senior Service Desk Analyst on reporting, auditing, and improvement planning initiatives and prepares monthly operational reports for the Director of Client Services. Works closely with other IT teams to ensure coordinated support, effective communication, and alignment with institutional technology goals.

Qualifications:
  • Bachelor's degree in a related field, or an Associate's degree combined with significant relevant professional experience.
  • Minimum of three to five years of experience in a technology support or service desk environment, with preferred supervisory or lead responsibilities.
  • Demonstrated experience managing service desk operations, ticketing systems, workflows, and performance metrics.
  • Strong working knowledge of telecommunications and networking systems (including VoIP platforms, gateways, call center applications, and cabling infrastructure; perform diagnostics, configuration changes, and system maintenance).
  • Strong working knowledge of desktop operating systems, common enterprise applications, and telecommunications support concepts.
  • Experience developing documentation, knowledge base content, and service processes.
  • Proven ability to supervise, mentor, and develop staff and student employees.
  • Strong organizational, analytical, and time-management skills with the ability to prioritize competing demands.
  • Proven ability to contribute positively to a collaborative, team-oriented work environment that supports institutional priorities and service excellence.
  • Excellent verbal and written communication skills, with the ability to engage effectively with users of varying technical skill levels.
  • Ability to support, contribute to, and strengthen a diverse, inclusive, and collaborative campus community.

Compensation:
The annual salary range for this position is $72,000-$74,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
Location: Schenectady, NY
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.
We offer exceptional benefits including:
  • Generous Vacation, Sick, and Personal Time
  • Winter Recess Break in Addition to Paid Holidays (in accordance with policy)
  • Healthcare: Medical (PPO & HDHP), Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
  • Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
  • Pre and Post Tax participation in a 403(b) Retirement Plan
  • Salary Continuation Program in the event of Disability
  • Tuition Exchange

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.
E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).

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