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Kipsu Jobs (NOW HIRING)

Kipsu Inc

Sales Development Representative

Minneapolis, MN · On-site

$70K - $80K/yr

Sales Development Representative (SDR) Kipsu is a Minneapolis-based growth-stage technology company with over 120 team members and a bold mission: to help service professionals Meet the Moment. From ...

Kipsu

Sales Development Representative

Minneapolis, MN

$45K - $70K/yr

Sales Development Representative (SDR) Kipsu is a Minneapolis-based growth-stage technology company with over 120 team members and a bold mission: to help service professionals Meet the Moment. From ...

Kipsu

Customer Success Representative

Minneapolis, MN

$50K - $60K/yr

At Kipsu, we help service professionals Meet the Moment by partnering with some of the largest hospitality and healthcare brands in the world. Our best-in-class technology enables organizations ...

Kipsu

Product Manager

Minneapolis, MN

$90K - $105K/yr

Product Manager Kipsu is looking to hire an analytical, driven, and curious individual with 4+ years of product experience to come be part of a dedicated, fast-moving product team and play a role in ...

Kipsu

Platform Security Engineer

Minneapolis, MN

At Kipsu, we help service professionals Meet the Moment by partnering with some of the largest hospitality and healthcare brands in the world. Our best-in-class technology enables organizations ...

Kipsu Inc

Platform Security Engineer

Minneapolis, MN · On-site

At Kipsu, we help service professionals Meet the Moment by partnering with some of the largest hospitality and healthcare brands in the world. Our best-in-class technology enables organizations ...

Kipsu Inc

Product Manager

Minneapolis, MN · On-site

Product Manager Kipsu is looking to hire an analytical, driven, and curious individual with 4+ years of product experience to come be part of a dedicated, fast-moving product team and play a role in ...

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Kipsu information

What is Kipsu?

Kipsu is a technology company that provides messaging platforms for businesses, particularly in the hospitality industry. Their services enable hotels, retail stores, and other customer-facing organizations to communicate directly with guests and customers via SMS, web chat, and other digital messaging channels. This enhances customer service by allowing staff to respond quickly to inquiries and feedback in real time. Kipsu's platform is used by leading hotel brands and helps businesses improve guest satisfaction and streamline operations.

What are some common challenges faced by customer engagement specialists at Kipsu, and how can they be effectively managed?

Customer engagement specialists at Kipsu often encounter challenges such as balancing multiple client inquiries simultaneously and adapting communication styles to suit diverse customer needs. Success in this role requires strong organizational skills, quick problem-solving abilities, and a proactive approach to learning the Kipsu platform. Collaborating closely with both the support and product teams helps specialists stay informed about updates and resolve customer issues efficiently. Regular team check-ins and ongoing training also provide valuable support in managing these challenges.

What are the key skills and qualifications needed to thrive as a Customer Engagement Specialist at Kipsu, and why are they important?

To thrive as a Customer Engagement Specialist at Kipsu, you need excellent communication skills, customer service experience, and a bachelor's degree in a relevant field. Familiarity with customer engagement platforms, CRM systems, and digital messaging tools is typically required. Strong problem-solving, relationship-building, and adaptability help you stand out in this role. These skills ensure effective client support, successful onboarding, and ongoing customer satisfaction in a fast-paced SaaS environment.

What is the difference between Kipsu vs Customer Service Representative?

AspectKipsuCustomer Service Representative
Primary RoleProvides real-time customer engagement through messaging platformsHandles customer inquiries, complaints, and support via phone, email, or chat
Required SkillsCommunication, digital engagement tools, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentTech-driven, digital communication platformsOffice or remote, customer support centers
Industry UsageHospitality, retail, service industriesRetail, telecom, finance, various sectors

While Kipsu specializes in real-time digital customer engagement, Customer Service Representatives handle direct customer interactions across multiple channels. Both roles require strong communication skills, but Kipsu focuses on digital messaging platforms, whereas Customer Service Reps often work through calls or emails. Understanding these differences helps businesses choose the right role for their customer support needs.

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Kipsu jobs near you
Customer Success, Support (2nd Shift)

Customer Success, Support (2nd Shift)

Kipsu

Minneapolis, MN

$50K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Customer Success, Support (2nd Shift)
Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
WHAT YOU'LL DO

  • This role has you working on our frontline technical support team assisting customers with questions, troubleshooting, and configuration changes
  • Provide top-notch, "white glove", concierge-level service to Kipsu customers
  • Respond quickly to our customers
  • Develop skills around various technologies and help build out new ways to enhance our platform
  • Kipsu offers 24/7, 365 day support to our customers. This role is from 3pm - 11pm and may include some weekends and holidays
WHAT WE'RE LOOKING FOR
  • Excellent communication skills in both writing and speaking
  • A great attitude and a love for helping others succeed; a willingness to "roll up your sleeves"
  • Previous experience in the service/hospitality industry
  • Knowing how to utilize teammates and resources to find the best solution to a problem
  • Ability to multi-task and work independently under pressure without constant guidance
  • Consistently over-deliver on any promise we make to a customer
  • Cool and calm demeanor when customers are neither cool nor calm
  • Unyielding resilience, strong work-ethic, and an innate drive for personal success
  • Creative thinking and the desire to improve processes and resolve inefficiencies
  • Excellent problem-solving skills; if you're the go-to person in your current department for escalated or difficult issues, that's a good sign
  • A demonstrated capacity to be a team player
WHAT MAKES KIPSU DIFFERENT
  • We're a solid, stable company, and we enthusiastically embrace our founding startup spirit- everyone pitching in and working to the same goals.
  • Our culture- We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
  • Our unique philosophy- we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
  • Remarkable growth- with nearly a decade of advancement, we continue to accelerate. It's an exciting time to be here.
WHY YOU'LL LOVE IT HERE
  • Unity- Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
  • Transparency- Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
  • Trust- Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
  • Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
  • Respect- Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
  • Purpose- Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers' work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

The compensation range for this role is $50,000- $60,000/yr.
We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.
One last thing - At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.

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