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Kipsu Jobs (NOW HIRING)

HYATT Hotels

Front Desk Agent

Denver, CO

$19.29/hr

Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...

Hyatt

Front Desk Agent / Night Audit

Chicago, IL

$21/hr

Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...

HILTON MEMPHIS

Front Desk Agent

Memphis, TN

$15/hr

Transmit and receive messages, using telephones or by using Kipsu system. * 9.Contact housekeeping or maintenance staff when guests report problems. * 10.Make and confirm reservations. * 11.Record ...

HYATT Hotels

Front Desk Agent

Alexandria, VA · On-site

$15.25 - $19.25/hr

Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...

Resorts World New York

Front Desk Agent II

Miami, FL · On-site

$17/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

AccorHotel

Royal Service Agent

San Diego, CA · On-site

$22.52/hr

Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins) * Controlling all phone calls made through switchboard and ensuring they are business related.

Resorts World New York

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

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Kipsu information

What is Kipsu?

Kipsu is a technology company that provides messaging platforms for businesses, particularly in the hospitality industry. Their services enable hotels, retail stores, and other customer-facing organizations to communicate directly with guests and customers via SMS, web chat, and other digital messaging channels. This enhances customer service by allowing staff to respond quickly to inquiries and feedback in real time. Kipsu's platform is used by leading hotel brands and helps businesses improve guest satisfaction and streamline operations.

What are some common challenges faced by customer engagement specialists at Kipsu, and how can they be effectively managed?

Customer engagement specialists at Kipsu often encounter challenges such as balancing multiple client inquiries simultaneously and adapting communication styles to suit diverse customer needs. Success in this role requires strong organizational skills, quick problem-solving abilities, and a proactive approach to learning the Kipsu platform. Collaborating closely with both the support and product teams helps specialists stay informed about updates and resolve customer issues efficiently. Regular team check-ins and ongoing training also provide valuable support in managing these challenges.

What are the key skills and qualifications needed to thrive as a Customer Engagement Specialist at Kipsu, and why are they important?

To thrive as a Customer Engagement Specialist at Kipsu, you need excellent communication skills, customer service experience, and a bachelor's degree in a relevant field. Familiarity with customer engagement platforms, CRM systems, and digital messaging tools is typically required. Strong problem-solving, relationship-building, and adaptability help you stand out in this role. These skills ensure effective client support, successful onboarding, and ongoing customer satisfaction in a fast-paced SaaS environment.

What is the difference between Kipsu vs Customer Service Representative?

AspectKipsuCustomer Service Representative
Primary RoleProvides real-time customer engagement through messaging platformsHandles customer inquiries, complaints, and support via phone, email, or chat
Required SkillsCommunication, digital engagement tools, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentTech-driven, digital communication platformsOffice or remote, customer support centers
Industry UsageHospitality, retail, service industriesRetail, telecom, finance, various sectors

While Kipsu specializes in real-time digital customer engagement, Customer Service Representatives handle direct customer interactions across multiple channels. Both roles require strong communication skills, but Kipsu focuses on digital messaging platforms, whereas Customer Service Reps often work through calls or emails. Understanding these differences helps businesses choose the right role for their customer support needs.

More about Kipsu jobs
What cities are hiring for Kipsu jobs? Cities with the most Kipsu job openings:
What states have the most Kipsu jobs? States with the most job openings for Kipsu jobs include:
What job categories do people searching Kipsu jobs look for? The top searched job categories for Kipsu jobs are:
Kipsu jobs near you

Front Desk Agent

Hyatt Centric Old Town Alexandria

Alexandria, VA • On-site

$15.25 - $19.25/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

About Us:Our TEAM culture motivates and encourages each individual member to achieve MORE in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

*Hiring for part time role with the possibility of the role becoming full time in the future.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitalitywill shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

Front Office Manager Operations Manager Assistant General Manager General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! Whats Your More?

TEAM Benefits:

  • 401k
  • Health/Dental/Vision/Life/Voluntary Insurance
  • Management Development Program
  • TEAM and Travel Discounts
  • Vacation/Well/Holiday Pay
  • Career Advancement Opportunity
  • Referral Bonus Program
  • Onsite Parking
  • We are conveniently located within walking distance from multiple transportation stations for easy convenience

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

  • Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal
  • Must be able to work an open schedule without restrictions (AM/PM/Weekends)
  • Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
  • Strong communication and listening skills and excellent speaking, reading, and writing ability
  • Fluency in English: additional languages preferred. Spanish language skills are highly desired
  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others
  • The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
  • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
  • Valid drivers license and clean driving record

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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