Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...
Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...
Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...
Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu ...
Front Desk Supervisor
King Of Prussia, PA · On-site
$21 - $25.20/hr
Utilize HEART model when resolving guest experience issues. * Assist the Front Office team when needed during peak hours by communicating with guests via text messaging apps such as Kipsu, complete ...
Front Desk Supervisor
King Of Prussia, PA · On-site
$21 - $25.20/hr
Utilize HEART model when resolving guest experience issues. * Assist the Front Office team when needed during peak hours by communicating with guests via text messaging apps such as Kipsu, complete ...
Front Desk Agent
$13.75 - $17.25/hr
Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner. * Receive, document, dispatch, and ...
New
Front Desk Agent
$13.75 - $17.25/hr
Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner. * Receive, document, dispatch, and ...
New
Front Desk Agent
Dallas, TX · On-site
$14 - $17.75/hr
Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...
Front Desk Agent
Dallas, TX · On-site
$14 - $17.75/hr
Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...
Front Desk Agent
$13.75 - $17.25/hr
Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner. * Receive, document, dispatch, and ...
New
Front Desk Agent
$13.75 - $17.25/hr
Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner. * Receive, document, dispatch, and ...
New
Front Desk Agent
New Orleans, LA · On-site
$13.75 - $17.25/hr
Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner. * Receive, document, dispatch, and ...
New
Front Desk Agent
New Orleans, LA · On-site
$13.75 - $17.25/hr
Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner. * Receive, document, dispatch, and ...
New
Concierge - Part Time
San Diego, CA · On-site
$16.50 - $21.25/hr
Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins) * Respond to all incoming calls using proper telephone etiquette * Properly log and detail all guest ...
Concierge - Part Time
San Diego, CA · On-site
$16.50 - $21.25/hr
Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins) * Respond to all incoming calls using proper telephone etiquette * Properly log and detail all guest ...
Answer phone calls, Kipsu and Teams messages * Deliver requested guest amenities to rooms * Provide exemplary service for high-touch VIP's and other notable guests * Reliable attendance on all ...
New
Answer phone calls, Kipsu and Teams messages * Deliver requested guest amenities to rooms * Provide exemplary service for high-touch VIP's and other notable guests * Reliable attendance on all ...
New
Front Desk Agent II
Miami, FL · On-site
$13.75 - $17.25/hr
Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...
Front Desk Agent II
Miami, FL · On-site
$13.75 - $17.25/hr
Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...
Front Desk Agent
Colorado Springs, CO · On-site
$17.25/hr
Conduct all check in and checkout procedures for the hotel according to hotel standardsHave knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi.
Quick apply
Front Desk Agent
Colorado Springs, CO · On-site
$17.25/hr
Conduct all check in and checkout procedures for the hotel according to hotel standardsHave knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi.
Front Desk Agent
$13.50 - $17/hr
Have knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi. * Have knowledge of entire Reservation procedure according to property procedures.
Front Desk Agent
$13.50 - $17/hr
Have knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi. * Have knowledge of entire Reservation procedure according to property procedures.
Front Desk Agent
$14 - $17.75/hr
Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...
Front Desk Agent
$14 - $17.75/hr
Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...
Front Desk Agent
Colorado Springs, CO · On-site
$17.25/hr
Have knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi. * Have knowledge of entire Reservation procedure according to property procedures.
Front Desk Agent
Colorado Springs, CO · On-site
$17.25/hr
Have knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi. * Have knowledge of entire Reservation procedure according to property procedures.
Guest Services Phone Operator
Williamsburg, VA · On-site
$15.50 - $19.50/hr
Tally, Kipsu/text messages, Synergy-Guest Work Order/Requests, vendor requests and Clarity/PMS updates for the operation, as needed. * Ensure Quality Assurance Standards are followed and meet by ...
Guest Services Phone Operator
Williamsburg, VA · On-site
$15.50 - $19.50/hr
Tally, Kipsu/text messages, Synergy-Guest Work Order/Requests, vendor requests and Clarity/PMS updates for the operation, as needed. * Ensure Quality Assurance Standards are followed and meet by ...
Front Desk Agent
Dallas, TX · On-site
$14 - $17.75/hr
Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...
Front Desk Agent
Dallas, TX · On-site
$14 - $17.75/hr
Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...
Guest Service Representative
$13.75 - $16.75/hr
OnQ and Kipsu working knowledge preferred * Outgoing personality * Ability to communicate effectively verbally and written * Team player * Ability to exceed expectations of guests * Customer service ...
Guest Service Representative
$13.75 - $16.75/hr
OnQ and Kipsu working knowledge preferred * Outgoing personality * Ability to communicate effectively verbally and written * Team player * Ability to exceed expectations of guests * Customer service ...
Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...
Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...
Guest Service Representative
$13.75 - $16.75/hr
OnQ and Kipsu working knowledge preferred * Outgoing personality * Ability to communicate effectively verbally and written * Team player * Ability to exceed expectations of guests * Customer service ...
Guest Service Representative
$13.75 - $16.75/hr
OnQ and Kipsu working knowledge preferred * Outgoing personality * Ability to communicate effectively verbally and written * Team player * Ability to exceed expectations of guests * Customer service ...
Front Desk Agent II
Miami, FL · On-site
$13.75 - $17.25/hr
Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...
Front Desk Agent II
Miami, FL · On-site
$13.75 - $17.25/hr
Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...
Kipsu information
What is Kipsu?
Kipsu is a technology company that provides messaging platforms for businesses, particularly in the hospitality industry. Their services enable hotels, retail stores, and other customer-facing organizations to communicate directly with guests and customers via SMS, web chat, and other digital messaging channels. This enhances customer service by allowing staff to respond quickly to inquiries and feedback in real time. Kipsu's platform is used by leading hotel brands and helps businesses improve guest satisfaction and streamline operations.
What are the key skills and qualifications needed to thrive as a customer engagement specialist at Kipsu?
To thrive as a Customer Engagement Specialist at Kipsu, you need excellent communication skills, customer service experience, and a bachelor's degree in a relevant field. Familiarity with customer engagement platforms, CRM systems, and digital messaging tools is typically required. Strong problem-solving, relationship-building, and adaptability help you stand out in this role. These skills ensure effective client support, successful onboarding, and ongoing customer satisfaction in a fast-paced SaaS environment.
What are some common challenges faced by customer engagement specialists at Kipsu, and how can they be effectively managed?
Customer engagement specialists at Kipsu often encounter challenges such as balancing multiple client inquiries simultaneously and adapting communication styles to suit diverse customer needs. Success in this role requires strong organizational skills, quick problem-solving abilities, and a proactive approach to learning the Kipsu platform. Collaborating closely with both the support and product teams helps specialists stay informed about updates and resolve customer issues efficiently. Regular team check-ins and ongoing training also provide valuable support in managing these challenges.
What is the difference between Kipsu vs Customer Service Representative?
| Aspect | Kipsu | Customer Service Representative |
|---|---|---|
| Primary Role | Provides real-time customer engagement through messaging platforms | Handles customer inquiries, complaints, and support via phone, email, or chat |
| Required Skills | Communication, digital engagement tools, problem-solving | Communication, problem-solving, product knowledge |
| Work Environment | Tech-driven, digital communication platforms | Office or remote, customer support centers |
| Industry Usage | Hospitality, retail, service industries | Retail, telecom, finance, various sectors |
While Kipsu specializes in real-time digital customer engagement, Customer Service Representatives handle direct customer interactions across multiple channels. Both roles require strong communication skills, but Kipsu focuses on digital messaging platforms, whereas Customer Service Reps often work through calls or emails. Understanding these differences helps businesses choose the right role for their customer support needs.
What are the benefits of Kipsu?
Kipsu is a customer engagement platform that helps employees improve communication and service delivery. Working in roles related to Kipsu can enhance skills in digital communication, customer service, and technology tools, often leading to increased efficiency and job satisfaction. The platform supports collaborative work environments and may require familiarity with software integrations and real-time messaging systems.
More about Kipsu jobs
What states have the most Kipsu jobs?
States with the most job openings for Kipsu jobs include:
What job categories do people searching Kipsu jobs look for?
The top searched job categories for Kipsu jobs are:
$21/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 28 days ago
Hyatt Hotels rating
7.0
Based on 256 frontline employees who took The Breakroom Quiz
25th of 109 rated hotels
Job description
Join Our Rockstar Team
Full-Time Open Availability - 7 Days, Mornings, Evenings, Overnights & Holidays
About Us: Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.
This position will be open availability for mornings, evenings, and overnights
Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience
Advancement Opportunities and Professional Career Path:
- Front Office Manager
- Operations Manager
- Assistant General Manager
- General Manager
Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?
Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What's Your More?
Team Benefits:
- 401k
- Health/Dental/Vision/Life/Voluntary Insurance
- Management Development Program
- Team and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunity
- Referral Bonus Program
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!
Responsibilities: In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.
Requirements:
- Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
- Prior night audit experience in a hotel environment is ideal
- Must be 18+ years of age
- Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
- Strong communication and listening skills and excellent speaking, reading, and writing ability
- Fluency in English: additional languages preferred. Spanish language skills are highly desired
- Flexible schedule required for days, weekends, nights and holidays
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others
- The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
- Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
- Handle cash, coins, and currency as night auditor
Pay rate starts at $21.00 per hour
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire
What Hyatt Hotels employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Hyatt
Sourced by ZipRecruiter
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1957