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Kipsu Jobs (NOW HIRING)

AccorHotel

Front Desk Agent

Dallas, TX · On-site

$14 - $17.75/hr

Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner. * Receive, log, dispatch, and champion completion of guest ...

Hilton Miami Downtown

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

Resorts World New York City

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

Resorts World New York

Front Desk Agent II

Miami, FL · On-site

$17/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

Westgate Resorts

Guest Experience Agent

Orlando, FL · On-site

$14 - $17.75/hr

Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries. * Interact with guests reflecting positively on the resort and the company.

Hilton Miami Downtown

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

Schulte Companies

Guest Service Agent

Los Angeles, CA · On-site

$16.25 - $20.50/hr

OnQ and Kipsu working knowledge preferred * Outgoing personality * Ability to communicate effectively verbally and written * Team player * Ability to exceed expectations of guests * Customer service ...

Hilton Worldwide Holdings

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

Answer to all text messages from guests through Kipsu system * Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other ...

Schulte Companies

Guest Service Agent

Los Angeles, CA · On-site

$16.25 - $20.50/hr

OnQ and Kipsu working knowledge preferred * Outgoing personality * Ability to communicate effectively verbally and written * Team player * Ability to exceed expectations of guests * Customer service ...

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All JobsKipsu Jobs

Kipsu information

What is Kipsu?

Kipsu is a technology company that provides messaging platforms for businesses, particularly in the hospitality industry. Their services enable hotels, retail stores, and other customer-facing organizations to communicate directly with guests and customers via SMS, web chat, and other digital messaging channels. This enhances customer service by allowing staff to respond quickly to inquiries and feedback in real time. Kipsu's platform is used by leading hotel brands and helps businesses improve guest satisfaction and streamline operations.

What are some common challenges faced by customer engagement specialists at Kipsu, and how can they be effectively managed?

Customer engagement specialists at Kipsu often encounter challenges such as balancing multiple client inquiries simultaneously and adapting communication styles to suit diverse customer needs. Success in this role requires strong organizational skills, quick problem-solving abilities, and a proactive approach to learning the Kipsu platform. Collaborating closely with both the support and product teams helps specialists stay informed about updates and resolve customer issues efficiently. Regular team check-ins and ongoing training also provide valuable support in managing these challenges.

What are the key skills and qualifications needed to thrive as a customer engagement specialist at Kipsu?

To thrive as a Customer Engagement Specialist at Kipsu, you need excellent communication skills, customer service experience, and a bachelor's degree in a relevant field. Familiarity with customer engagement platforms, CRM systems, and digital messaging tools is typically required. Strong problem-solving, relationship-building, and adaptability help you stand out in this role. These skills ensure effective client support, successful onboarding, and ongoing customer satisfaction in a fast-paced SaaS environment.

What is the difference between Kipsu vs Customer Service Representative?

AspectKipsuCustomer Service Representative
Primary RoleProvides real-time customer engagement through messaging platformsHandles customer inquiries, complaints, and support via phone, email, or chat
Required SkillsCommunication, digital engagement tools, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentTech-driven, digital communication platformsOffice or remote, customer support centers
Industry UsageHospitality, retail, service industriesRetail, telecom, finance, various sectors

While Kipsu specializes in real-time digital customer engagement, Customer Service Representatives handle direct customer interactions across multiple channels. Both roles require strong communication skills, but Kipsu focuses on digital messaging platforms, whereas Customer Service Reps often work through calls or emails. Understanding these differences helps businesses choose the right role for their customer support needs.

More about Kipsu jobs
What cities are hiring for Kipsu jobs? Cities with the most Kipsu job openings:
What states have the most Kipsu jobs? States with the most job openings for Kipsu jobs include:
What job categories do people searching Kipsu jobs look for? The top searched job categories for Kipsu jobs are:
Kipsu jobs near you
Infographic showing various Kipsu job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 97% Physical, and 3% Hybrid job distribution.

Front Desk Agent

AccorHotel

Dallas, TX • On-site

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
JOB OVERVIEW:
Facilitate guest arrivals and departures courteously and efficiently while serving as a primary point of contact for guest inquiries, payment processing, and communications. This hybrid role combines Front Desk responsibilities with Royal Service Agent functions, actively flexing between guest check-in/check-out, PBX call handling, SMS/email messaging, service dispatch, and telephone concierge support based on business demands and peak activity.
Front Desk & Arrival / Departure Operations
  1. Process guest registrations, check-ins, check-outs, and room assignments efficiently and courteously.
  2. Coordinate guest room billing, settle guest accounts, and strictly adhere to all cashiering and credit procedures.
  3. Block rooms in the PMS computer system and follow through on designated guest requirements or special requests.
  4. Communicate hotel services, amenities, outlets, and promotions clearly to arriving and departing guests.

Royal Service & Guest Communications (Flex Duties)
  1. Serve as telephone concierge, answering internal and external phone calls promptly using established hotel etiquette.
  2. Process, log, and distribute incoming guest communications via email and digital messaging platforms (e.g., Kipsu) in a timely manner.
  3. Receive, log, dispatch, and champion completion of guest requests using Royal Service management software, following up to guarantee satisfaction.
  4. Handle In-Room Dining (IRD) order calls, practice suggestive selling/up-selling, and coordinate directly with IRD and culinary teams for prompt delivery.
  5. Transition dynamically between Front Desk operations and Royal Service dispatch during scheduled times or peak activity periods.

Guest Relations & Service Recovery
  1. Anticipate guest needs, respond promptly, and acknowledge all guests warmly across all operational channels.
  2. Own and resolve guest complaints and conflicts promptly, ensuring proper documentation and complete service recovery.
  3. Build guest loyalty through personalized service, active brand loyalty program participation, and attention to guest preferences.

Reservations & Financial Administration
  1. Enter, update, confirm, and process room reservations, cancellations, and date changes in accordance with reservation policies.
  2. Enter group rooming lists as directed and liaise with Sales and Conference Services as required.
  3. Generate, print, and distribute daily and weekly operational reports.
  4. Assist with folio requests, billing inquiries, and basic account corrections.

Departmental Knowledge & Compliance
  1. Maintain complete knowledge of departmental policies, service standards, and emergency procedures (including emergency services dispatch).
  2. Maintain current knowledge at all times of:
  3. All hotel features, facilities, and hours of operation.
  4. All guest room types, layouts, bed configurations, decor, and locations.
  5. Daily house count, room availability, and expected arrivals/departures.
  6. Scheduled daily group activities, events, and in-house group details.
  7. Room rates, special packages, sales promotions, and daily IRD menu specials.
  8. Maintain cleanliness, sanitation, setup, and organization of assigned work areas (Front Desk and Royal Service Office).
  9. Assist other Front Office departments and perform any other job-related duties as assigned by management.

Qualifications
QUALIFICATIONS
  1. High school graduate or equivalent vocational training certificate.
  2. Previous experience as a Front Desk Agent, Royal Service Agent, or Guest Relations role in a luxury hospitality environment preferred.
  3. Computer literate in Microsoft Windows and Office Applications.
  4. Knowledge of Opera Property Management System (PMS) and PBX / telephone switchboard operating systems.
  5. Fluency in English (verbal and written); second language fluency (preferably Spanish) is an asset.
  6. Ability to:
  • suggestively sell and up-sell hotel services, packages, and In-Room Dining options.
  • perform job functions with attention to detail, speed, and accuracy.
  • prioritize, organize, remain calm, and resolve problems/complaints using sound judgment in a fast-paced environment.
  • work cohesively as part of a team with minimal supervision.
  • work cohesively as part of a team with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
  • work a flexible and varied schedule based on business levels and market demand

PHYSICAL ABILITIES
  1. Exert physical effort in lifting or transporting up to 30 pounds approximately 100 feet.
  2. Endure various physical movements throughout work areas.
  3. Reach 1-2 feet.
  4. Remain in a stationary position (standing and/or sitting) for 6-8 hours throughout a work shift.
  5. Satisfactorily communicate with guests, management, and co-workers using standard telephone handsets or headsets.

Additional Information
What's in it for you:
  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary Shift Meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academy designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
  • Career development opportunities with national and international promotion opportunities
  • Eligible performance based bonus

Apply