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Front Desk Hotels Jobs (NOW HIRING)

Sonesta International Hotels

$16.25 - $20.75/hr

Are you? We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing ... What this role is all about Front Desk Supervisor What this role is all about The Front Office is ...

Six South Street Hotel

Front Desk Associate

Hanover, NH · On-site

$14 - $18/hr

Front Office Associate Six South St Hotel, proud member of Maine Course Hospitality Group (MCHG ... Join us and help create an exceptional guest experience while supporting smooth front desk and ...

Six South Street Hotel

Front Desk Associate

Hanover, NH · On-site

$14 - $18/hr

Front Office Associate Six South St Hotel, proud member of Maine Course Hospitality Group (MCHG ... Join us and help create an exceptional guest experience while supporting smooth front desk and ...

Six South Street Hotel

Front Desk Associate

Hanover, NH · On-site

$14 - $18/hr

Front Office Associate Six South St Hotel, proud member of Maine Course Hospitality Group (MCHG ... Join us and help create an exceptional guest experience while supporting smooth front desk and ...

Six South Street Hotel

Front Desk Associate

Hanover, NH · On-site

$14 - $18/hr

Front Office Associate Six South St Hotel, proud member of Maine Course Hospitality Group (MCHG ... Join us and help create an exceptional guest experience while supporting smooth front desk and ...

Six South Street Hotel

Front Desk Associate

Hanover, NH

$14 - $18/hr

Front Office Associate Six South St Hotel, proud member of Maine Course Hospitality Group (MCHG ... Join us and help create an exceptional guest experience while supporting smooth front desk and ...

M11 Collection

Front Desk Staff

Miami Beach, FL · On-site

$13.75 - $17.75/hr

Restock and maintain the hotel market area, ensuring products and supplies are neatly displayed and ... Previous front desk, hotel, or hospitality experience is preferred but not required. * Flexibility ...

Wingate By Wyndham

front desk hotel

Bossier City, LA · On-site

$10.75 - $13.50/hr

HOTEL FRONT DESK AGENT * Greet and welcome guests in a friendly, professional manner. * Check guests in and out of the hotel while verifying reservations and payment information. * Answer phone calls ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

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Front Desk Hotels information

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How much do front desk hotels jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for front desk hotels in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk hotel staff member responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What are the biggest challenges front desk hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What are the key skills and qualifications needed to thrive as a front desk hotel clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

How to work in front desk hotels?

To work as a front desk hotel employee, candidates typically need good communication and customer service skills, along with basic computer proficiency. A high school diploma or equivalent is usually required, and some positions may require previous experience or relevant certifications. The role involves handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries in a fast-paced environment.

Is front desk hotel staff a hard job?

Front desk hotel staff roles can be demanding as they require strong customer service skills, multitasking, and handling guest inquiries or complaints. The job often involves working flexible hours, including nights, weekends, and holidays, and requires the ability to stay calm under pressure. Physical stamina and basic computer skills are also important for managing reservations and check-ins.

What does a front desk hotel worker do?

A front desk hotel worker, often called a front desk clerk or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries or complaints. They typically use hotel management software and need good communication and customer service skills. The role often requires working flexible hours, including nights and weekends.

What front desk jobs pay the most?

Senior front desk roles such as hotel managers or front office managers typically offer the highest pay within front desk jobs, often earning higher salaries due to increased responsibilities and experience requirements. These positions may require management skills, industry certifications, and extensive customer service experience. Compensation varies by location and hotel size but generally exceeds entry-level front desk clerk wages.
More about Front Desk Hotels jobs

What cities are hiring for Front Desk Hotels jobs?

Cities with the most Front Desk Hotels job openings:

What states have the most Front Desk Hotels jobs?

States with the most job openings for Front Desk Hotels jobs include:

What job categories do people searching Front Desk Hotels jobs look for?

The top searched job categories for Front Desk Hotels jobs are:

Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Supervisor

Sonesta International Hotels

On-site

$16.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Sonesta International Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

25th of 109 rated hotels

Job description

We're People People. Are you?


We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast 🚀).


With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).


What this role is all about


Front Desk Supervisor
What this role is all about
The Front Office is the heartbeat of the guest experience - and as the Front Desk Supervisor, you'll help lead the team that creates welcoming, seamless, and memorable stays from check-in to check-out.
This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team support, and daily hotel operations. You'll help oversee Front Desk operations, support guest satisfaction, and ensure every interaction reflects the warmth and energy of Sonesta's People People culture.
If you're service-driven, organized, collaborative, and passionate about hospitality leadership - we'd love to meet you.

What you'll be doing

What you'll be doing

  • Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.

  • Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.

  • Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.

  • Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.

  • Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.

  • Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.

  • Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.

  • Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.

  • Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.

  • Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.

  • Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.

  • Any other duties assigned.

What great looks like

  • At least 2 years of experience in a customer service role.

  • Previous Front Desk, hotel operations, guest services, hospitality, or customer service experience preferred.

  • Previous leadership or supervisory experience within hotels or hospitality operations preferred.

  • Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to multitask and thrive in a fast-paced hospitality environment.

  • Strong organizational skills with attention to detail and operational consistency.

  • Positive, collaborative, and service-focused leadership approach.

  • Experience handling guest recovery situations and creating exceptional guest experiences preferred.

  • Ability to work collaboratively across departments and support operational teamwork.

  • Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.


Anticipated Pay Range & Additional Job Information


How we reward you


At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.


Here's a snapshot of what we offer:


  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA) with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation & Sick Time
  • Paid Parental Leave
  • Company-Paid Life Insurance
  • Company-Paid Short-Term & Long-Term Disability
  • Hospital Indemnity, Critical Illness & Accident Insurance
  • Educational Assistance
  • Sonesta Hotel Discounts (yes, you'll want to use these )
  • Additional Perks & Employee Discounts

Our Commitment to You


Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


Before You Apply


To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.


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