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How much do airport front desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for airport front desk in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an airport front desk agent, and why are they important?

To thrive as an Airport Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and basic office equipment is essential. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure make someone stand out in this position. These skills are crucial for ensuring a smooth passenger experience, efficient operations, and effective resolution of travel-related issues.

What is an airport front desk?

Airport front desk jobs involve assisting passengers with ticketing, check-in, baggage, and providing information about flights and airport services. Employees in these roles act as the first point of contact for travelers, helping resolve issues, answering questions, and ensuring a smooth travel experience. They may work for airlines or the airport itself and must have excellent customer service skills, attention to detail, and the ability to handle stressful situations. These positions often require working in shifts, including nights, weekends, and holidays. Training is typically provided on the job, though previous customer service experience can be beneficial.

What are some common challenges faced by airport front desk staff, and how can they be managed?

Airport Front Desk staff frequently encounter challenges such as handling high volumes of passengers during peak travel times, addressing flight delays or cancellations, and managing diverse customer needs. Effective time management, patience, and strong communication skills are crucial for resolving issues calmly and efficiently. Team collaboration and regular training on updated airport protocols also help staff stay prepared for unexpected situations and ensure smooth passenger experiences.

What is the difference between Airport Front Desk vs Airport Customer Service Agent?

AspectAirport Front DeskAirport Customer Service Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentFront desk, check-in counters, passenger assistanceGate areas, ticketing, passenger support
Employer & IndustryAirlines, airports, travel agenciesAirlines, airports, travel companies

Both roles involve assisting passengers, handling inquiries, and providing customer service at airports. The Airport Front Desk typically focuses on check-in, ticketing, and passenger information at the front counter, while the Airport Customer Service Agent may work at gates or ticket counters, assisting with boarding and resolving passenger issues. Both positions require strong communication skills and familiarity with airline procedures, making them closely related but with different daily responsibilities.

What cities are hiring for Airport Front Desk jobs? Cities with the most Airport Front Desk job openings:
What states have the most Airport Front Desk jobs? States with the most job openings for Airport Front Desk jobs include:
What job categories do people searching Airport Front Desk jobs look for? The top searched job categories for Airport Front Desk jobs are:
Airport Front Desk jobs near you
Infographic showing various Airport Front Desk job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Courtyard Chicago Midway Airport - Front Desk Manager

Aimbridge Hospitality

Chicago, IL

$51K - $53K/yr

Full-time

Re-posted 12 days ago

Aimbridge Hospitality rating

5.9

Company rating: 5.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

64th of 108 rated hotels

Job description


Join Our Team as a Front Desk Manager!

At Aimbridge Hospitality, were all about creating standout guest experiencesand as our Front Desk Manager, youll be leading the charge. Youll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. Youll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If youre a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

KEY SKILLS/RESPONSIBILITIES

  • Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
  • Front Desk Leader: Motivate, coach, and guide your team to shine. Youll keep standards high, procedures smooth, and morale even higher.
  • Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
  • Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effectivewhether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

  • 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
  • 5+ years of progressive experience in a hotel or related field with supervisory experience
  • Proficient in Windows operating systems, spreadsheets, and word processing.
  • Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
  • Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
In Bedford Park, this hotel is half a mile from Chicago/Midway Airport and 10 miles from downtown Chicago. It offers a free 24-hour shuttle service and a restaurant. Rooms at the Courtyard Chicago Midway Airport include a flat-screen TV, work desk, and coffee maker. The T.G.I. Fridays restaurant serves rich, contemporary cuisine for lunch and dinner. The hotel also has an on-site Starbucks, where guests can enjoy hot and cold coffees and light snacks. For recreation, the hotel offers an indoor swimming pool and a hot tub. Guests can also work out at the gym, which offers cardio equipment and free weights.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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