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Hotel Reception Front Desk Jobs (NOW HIRING)

CASCADA PDX LLC

Hotel Reception Desk Agent

Portland, OR · On-site

$14.75 - $18.75/hr

Front Office Manager/Assistant Front Office Manager About Us: Cascada Thermal Spring and Hotel is a ... the reception desk for the hotel. Your role will be vital in upholding our high standards of ...

CASCADA PDX

Hotel Reception Desk Agent

Portland, OR · On-site

$14.75 - $18.75/hr

Front Office Manager/Assistant Front Office Manager About Us: Cascada Thermal Spring and Hotel is a ... the reception desk for the hotel. Your role will be vital in upholding our high standards of ...

CFS

Front Desk Associate

Westerville, OH · On-site

$13.50 - $17.25/hr

This role blends front desk reception, office services, and facilities coordination, along with administrative support for Executive Assistants and leadership. Key Responsibilities Reception & Front ...

CFS

Front Desk Associate

Westerville, OH · On-site

$13.50 - $17.25/hr

This role blends front desk reception, office services, and facilities coordination, along with administrative support for Executive Assistants and leadership. Key Responsibilities Reception & Front ...

Auberge Collection

Front Desk Supervisor

Washington, CT · On-site

$17 - $22/hr

Supervise front desk staff, providing guidance, training, and support to ensure exceptional ... Qualifications * 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel

Auberge Collection

Front Desk Supervisor

Washington, CT · On-site

$17 - $22/hr

Supervise front desk staff, providing guidance, training, and support to ensure exceptional ... Qualifications * 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel

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How much do hotel reception front desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for hotel reception front desk in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

What are the key skills and qualifications needed to thrive as a Hotel Reception Front Desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.
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Hotel Reception Desk

Log Cabin/Delaney Hospitality Group

Holyoke, MA

$18/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Hotel Reception Desk Job Description:

We are seeking a friendly and professional Hotel Front Desk Agent to join our dedicated hospitality team. The ideal candidate will possess exceptional customer service skills and a keen attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while efficiently handling day-to-day front desk operations.

Responsibilities:

- Greet and welcome guests as they arrive at the hotel.- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.- Manage online and phone reservations and provide information about room rates and available amenities.- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues.- Maintain an organized and timely record of guest accounts and bookings.- Handle basic clerical tasks such as answering phones and managing emails.- Ensure compliance with hotel policies, procedures, and quality standards.

Qualifications:

- High school diploma or equivalent; hospitality-related education is a plus.- Previous experience in a hotel reception or customer service role is preferred.- Proficiency with hotel management software and basic computer skills.- Strong communication and organizational abilities.- Ability to remain calm and professional under pressure.- Availability to work flexible shifts, including weekends and holidays.

The Log Cabin/Delaney Hospitality Group values diversity and encourage individuals from all backgrounds to apply. Join us in creating memorable experiences for our guests and contribute to our legacy of excellence.

Benefits Package

All employees:

- Employee discounts at various locations - Paid Training - Early Access Pay

Eligible Employees:

- Health & Wellness Plan

FT Employees after probation period

-Health Insurance -401k -Paid Vacation

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally protected basis including, race, age, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, ancestry, disability, genetic information, veteran status or military service.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.