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Front Desk Hotels Jobs in Virginia (NOW HIRING)

Shamin Hotels

FRONT DESK SUPERVISOR

Smithfield, VA

$18 - $20/hr

Shamin Hotels Reports To: Front Office Manager, AGM, and General Manager Department: Operations Employment Type: Full-Time Job Summary: The Front Desk Supervisor is responsible for overseeing the ...

Shamin Hotels

FRONT DESK SUPERVISOR

Richmond, VA

$17 - $18/hr

Shamin Hotels Reports To: Front Office Manager, AGM, and General Manager Department: Operations Employment Type: Full-Time Job Summary: The Front Desk Supervisor is responsible for overseeing the ...

Hotel Indigo Dallas Downtown

Front Desk Agent

Henrico, VA

$13 - $16.25/hr

Hotel discounts (full-time and part-time employees) * Paid holidays (full-time employees) * Early access to earned wages Responsibilities * The hotel front desk agent will handle guest check-ins and ...

Crestline Hotels & Resorts

FRONT DESK SUPERVISOR

Blacksburg, VA · On-site

$14.75 - $19.25/hr

Front Desk Supervisor Located near Virginia Tech, Hilton Garden Inn Blacksburg University welcomes ... They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys ...

Crestline Hotels & Resorts

FRONT DESK SUPERVISOR

Suffolk, VA · On-site

$15 - $19.50/hr

Front Desk Supervisor Be the leader who sets the tone for hospitality. At Courtyard/TownePlace ... They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Staunton, VA

$14 - $17.75/hr

Hotel 24 South is a historic property known for its charm and outstanding guest service. We're seeking a Front Desk Clerk who is friendly, professional, and passionate about creating memorable ...

Hotel Spero

FRONT DESK SUPERVISOR

Blacksburg, VA · On-site

$14.75 - $19.25/hr

Front Desk Supervisor Located near Virginia Tech, Hilton Garden Inn Blacksburg University welcomes ... They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys ...

Hotel Spero

FRONT DESK SUPERVISOR

Suffolk, VA

$15 - $19.50/hr

Front Desk Supervisor Be the leader who sets the tone for hospitality. At Courtyard/TownePlace ... They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Suffolk, VA

$12.50 - $16/hr

Front Desk Agent Are you an outgoing person? Do you wear a constant smile? If so, Courtyard ... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ...

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How much do front desk hotels jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk hotels in Virginia is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Desk Hotel Clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What are the biggest challenges Front Desk Hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What are front desk hotel staff responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

What are popular job titles related to Front Desk Hotels jobs in Virginia? For Front Desk Hotels jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Front Desk Hotels jobs in Virginia look for? The top searched job categories for Front Desk Hotels jobs in Virginia are:
What cities in Virginia are hiring for Front Desk Hotels jobs? Cities in Virginia with the most Front Desk Hotels job openings:
Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in Virginia as of May 2026, with employment types broken down into 37% Full Time, 60% Part Time, and 3% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $32,304 per year, or $15.5 per hour.
FRONT DESK SUPERVISOR

FRONT DESK SUPERVISOR

Shamin Hotels

Smithfield, VA

$18 - $20/hr

Other

Posted 13 days ago

Shamin Hotels rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Front Desk Supervisor

Salary Range $18.00 - $20.00 Hourly Level Experienced Position Type Full Time Job Shift Any Education Level None Travel Percentage None Category Hospitality - Hotel

Description

Title: Front Desk Supervisor

Company: Shamin Hotels

Reports To: Front Office Manager, AGM, and General Manager

Department: Operations

Employment Type: Full-Time

Job Summary: The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Key Responsibilities:

  • Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
  • Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
  • Assist with the check-in and check-out process, ensuring accuracy and efficiency.
  • Train and mentor front desk associates to uphold high service standards.
  • Monitor room availability, reservations, and rates to maximize occupancy and revenue.
  • Handle guest complaints and resolve issues to ensure guest satisfaction.
  • Oversee cash handling procedures, billing, and financial transactions at the front desk.
  • Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Enforce safety and security procedures to protect guests and staff.
  • Assist in scheduling and managing front desk team members' shifts.
  • Ensure compliance with hotel brand standards and operational policies.
  • Qualifications & Skills:
  • High school diploma or equivalent required; hospitality or business-related degree preferred.
  • Previous experience in a hotel front desk role, preferably in a supervisory capacity.
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Leadership and team-building skills with a focus on employee development.
  • Ability to multitask and handle stressful situations professionally.

Work Environment:

  • Standing for extended periods.
  • Interacting with guests, team members, and hotel management in a fast-paced environment.
  • May require lifting luggage or other items up to 25 lbs.

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