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Hotel Front Receptionist Jobs in Virginia (NOW HIRING)

Four Points by Sheraton Richmond

Front Desk Agent

Richmond, VA · On-site

$13 - $16.50/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like OnQ or Opera * Customer service experience * Excellent communication ...

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Hotel Front Receptionist information

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How much do hotel front receptionist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel front receptionist in Virginia is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.37 per hour, depending on experience, location, and employer.

What is a hotel front receptionist?

Hotel front receptionists are the first point of contact for guests at a hotel. They handle check-ins and check-outs, answer questions, manage reservations, and provide information about the hotel and surrounding area. Their responsibilities also include handling payments, responding to guest requests, and ensuring a smooth and welcoming experience for all visitors. Strong communication, organization, and customer service skills are essential for this role.

What skills and qualifications are needed to be a hotel front receptionist?

To thrive as a Hotel Front Receptionist, you need strong customer service skills, attention to detail, and typically at least a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is highly valuable. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help you stand out in this role. These skills are crucial for ensuring guest satisfaction, efficient operations, and maintaining the hotel's positive reputation.

What are common challenges faced by hotel front receptionists and how can they be managed?

Hotel front receptionists often encounter challenges such as handling multiple guest requests simultaneously, managing difficult or dissatisfied guests, and ensuring smooth communication between departments. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Building familiarity with the hotel's reservation and management systems also helps streamline daily tasks, while proactive problem-solving can turn guest complaints into positive experiences. Regular training and support from the team further equip receptionists to handle busy periods and unexpected situations confidently.

What is the difference between Hotel Front Receptionist vs Hotel Concierge?

AspectHotel Front ReceptionistHotel Concierge
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service experience; sometimes certifications in hospitality
Work EnvironmentFront desk, lobby area, administrative tasksLobby, guest services, personalized assistance
Employer & Industry UsageHotels, resorts, hospitality industryLuxury hotels, resorts, upscale establishments
Common Search & ComparisonGuest check-in/out, reservations, customer inquiriesRestaurant reservations, local recommendations, personalized services

The Hotel Front Receptionist primarily handles check-ins, check-outs, and guest inquiries at the front desk, focusing on administrative and customer service tasks. In contrast, the Hotel Concierge offers personalized guest services, including reservations and local recommendations. While both roles require excellent communication skills and hospitality experience, the Concierge often provides a more specialized, guest-focused service in upscale settings.

How much do they pay a hotel front receptionist?

The average hourly wage for a hotel front receptionist in the United States is around $12 to $15, with annual salaries typically ranging from $25,000 to $35,000. Pay can vary based on experience, location, and the size of the hotel, and some positions may include tips or shift differentials.

What are popular job titles related to Hotel Front Receptionist jobs in Virginia?

For Hotel Front Receptionist jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hotel Front Receptionist jobs in Virginia look for?

The top searched job categories for Hotel Front Receptionist jobs in Virginia are:

What cities in Virginia are hiring for Hotel Front Receptionist jobs?

Cities in Virginia with the most Hotel Front Receptionist job openings:

Hotel Front Receptionist jobs near you
Infographic showing various Hotel Front Receptionist job openings in Virginia as of August 2026, with employment types broken down into 70% Full Time, 25% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $34,468 per year, or $16.6 per hour.

Hotel Front Desk Receptionist (evening shift)

Encore Hospitality

Harrisonburg, VA

$15/hr

Full-time

Re-posted 11 days ago

Job description

Hotel Front Desk Receptionist (evening shift)

Location - DoubleTree by Hilton Harrisonburg

We’re looking for a positive and professional Hotel Front Desk Receptionist (evening shift) to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct 
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests 
  • Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Must have graduated from high school, received a GED, or equivalent