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Marriott Receptionist Jobs in Virginia (NOW HIRING)

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Marriott Receptionist information

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How much do marriott receptionist jobs pay per hour?

As of May 28, 2026, the average hourly pay for marriott receptionist in Virginia is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marriott Receptionist, and why are they important?

To excel as a Marriott Receptionist, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems like Opera, reservation software, and basic office equipment is often required. Excellent communication, problem-solving skills, and a friendly, professional demeanor help you stand out in this guest-facing role. These skills ensure a positive guest experience, smooth front desk operations, and uphold the Marriott brand's high standards.

What are some typical day-to-day tasks for a Marriott Receptionist, and how do they contribute to guest satisfaction?

A Marriott Receptionist handles a variety of daily tasks such as greeting guests upon arrival, managing check-in and check-out procedures, answering inquiries, and coordinating with housekeeping and other departments to ensure guest requests are fulfilled promptly. They also assist with reservations and resolve any issues or complaints in a professional manner. By providing attentive service and maintaining efficient front desk operations, receptionists play a crucial role in creating a welcoming environment and ensuring a positive guest experience.

What does a Marriott Receptionist do?

A Marriott Receptionist is responsible for welcoming guests, checking them in and out, answering questions, and providing excellent customer service at the front desk. They handle reservations, manage room assignments, and address guest concerns or requests in a professional manner. Receptionists also coordinate with other hotel departments to ensure smooth operations and guest satisfaction. They play a key role in creating a positive first impression of the hotel.

What is the difference between Marriott Receptionist vs Front Desk Agent?

AspectMarriott ReceptionistFront Desk Agent
CredentialsHigh school diploma; hospitality experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & IndustryMarriott hotels, hospitality industryVarious hotel brands, hospitality industry
Job ResponsibilitiesGreeting guests, check-in/out, reservationsGuest check-in/out, answering inquiries, reservations

Both roles involve guest interaction in hotel settings, handling reservations, and providing customer service. The Marriott Receptionist typically works specifically at Marriott properties, focusing on front desk duties, while a Front Desk Agent may work across various hotel brands with similar responsibilities. The key differences are mainly in the employer and brand association, but the skills and environment are largely similar.

What are popular job titles related to Marriott Receptionist jobs in Virginia? For Marriott Receptionist jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Marriott Receptionist jobs in Virginia look for? The top searched job categories for Marriott Receptionist jobs in Virginia are:
What cities in Virginia are hiring for Marriott Receptionist jobs? Cities in Virginia with the most Marriott Receptionist job openings:
Marriott Receptionist jobs near you

Front Desk Agent

Delta Hotels by Marriott Richmond Downtown

Richmond, VA • On-site

$14.25 - $17.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 
Benefits
  • Health, dental and vision insurance (full-time employees)
  • Paid Time Off (full-time and part-time employees)
  • 401K plan with company match (full-time and part-time employees)
  • Hotel discounts (full-time and part-time employees)
  • Paid holidays (full-time employees)
  • Early access to earned wages
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills
 

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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