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Job Desk Manager Jobs (NOW HIRING)

Union College

Service Desk Manager

Schenectady, NY · On-site

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

Unioncollege

Service Desk Manager

Schenectady, NY

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

ADP - RNOOID0028417437

Front Desk Manager

Duluth, GA · On-site

$17 - $19/hr

Job Title: Front Desk Manager Job Summary: The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing ...

ADP - RNOOID0028417437

Front Desk Manager

Duluth, GA · On-site

$17 - $19/hr

Job Title: Front Desk Manager Job Summary: The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing ...

Village Management LLC

Lodge Front Desk Manager

Kellogg, ID · On-site

$15.50 - $20.25/hr

Front Desk Manager Workdays/Hours: 2pm to 10pm or as needed. Weekends and holidays required. Front Desk Manager Essential Duties and Responsibilities: Position would consist of but is not limited to ...

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

Front Desk Manager Are you a hospitality leader who thrives on creating memorable guest experiences while mentoring a high-performing team? The company is seeking a dedicated Front Desk Manager to ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Mars

Support Desk Manager

San Francisco, CA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

San Francisco, CA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

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Job Desk Manager information

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$83.8K

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How much do job desk manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for job desk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What other jobs can an office manager do?

An office manager can often transition into roles such as administrative supervisor, operations coordinator, or executive assistant, leveraging skills in organization, communication, and leadership. They may also move into project management or facilities management, especially if they have experience with budgeting, scheduling, and team oversight.

What is a job manager?

A job desk manager is responsible for overseeing daily operations related to job assignments, coordinating tasks, and ensuring workflow efficiency. They often use management tools and require strong organizational and communication skills to supervise staff and meet project deadlines.

What is the job description of an ASM?

An Assistant Store Manager (ASM) oversees daily store operations, manages staff, ensures customer satisfaction, and meets sales targets. They often handle inventory, training, and staff scheduling, requiring strong leadership and communication skills. ASMs typically work closely with the Store Manager to implement company policies and achieve business goals.

What is the highest paying manager job?

The highest paying manager roles are often executive-level positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. Other high-paying managerial roles include Vice President and Director positions in industries like finance, technology, and healthcare, often requiring advanced degrees and extensive experience.

What is the difference between Job Desk Manager vs Job Coordinator?

AspectJob Desk ManagerJob Coordinator
ResponsibilitiesOversees job assignments, manages team workflow, ensures project deadlines are metAssists in scheduling, communicates between teams, supports project tasks
Required SkillsLeadership, project management, communicationOrganizational skills, communication, multitasking
Work EnvironmentOffice setting, team managementOffice setting, support role
Common UsageUsed in industries like manufacturing, IT, and corporate sectorsCommonly found in administrative and project support roles

The main difference between a Job Desk Manager and a Job Coordinator lies in their scope of responsibilities. The Job Desk Manager has a leadership role, overseeing workflows and managing teams, while the Job Coordinator provides support by assisting with scheduling and communication. Both roles require strong organizational and communication skills, but the Manager position involves more strategic oversight and decision-making.

More about Job Desk Manager jobs
What cities are hiring for Job Desk Manager jobs? Cities with the most Job Desk Manager job openings:
What states have the most Job Desk Manager jobs? States with the most job openings for Job Desk Manager jobs include:
What job categories do people searching Job Desk Manager jobs look for? The top searched job categories for Job Desk Manager jobs are:
Job Desk Manager jobs near you
Infographic showing various Job Desk Manager job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Service Desk Manager

Service Desk Manager

Union College

Schenectady, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology support for students, faculty, and staff.
Service Desk Manager
Pay Status and Classification: Exempt, Regular full-time, In-Person. This position is not eligible for relocation assistance or visa sponsorship.
Supervisor: Director, Client Services
Position Purpose: The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology support for students, faculty, and staff. This role oversees daily operations, staff supervision, service delivery, including telecommunications and networking, within the Service Desk. The Service Desk Manager ensures timely, high-quality incident and request resolution, drives first-contact resolution where possible, and uses data, quality audits, and reporting to enhance customer satisfaction and operational efficiency. Working closely with the Senior Service Desk Analyst and the Director of Client Services, the Service Desk Manager contributes to strategic planning, process refinement, and the ongoing development of a customer-focused, inclusive, and effective technology support environment.
Essential Responsibilities and Duties:
  • Service Desk Operations and Service Delivery
    Oversees the daily operations of the Service Desk, managing the intake, prioritization, and resolution of incidents and service requests to ensure timely, consistent, and high-quality support. Monitors the Service Desk queue with a focus on first-contact resolution and ensures that issues are escalated to Tier II analysts or other ITS teams in accordance with established workflows. Oversees the integration and ongoing operation of telecommunications and networking support within the Service Desk to ensure seamless service delivery across supported technologies. Coordinates staff and student employee scheduling to maintain adequate coverage during all operational hours, including consideration of daily breaks, time off, and college break periods.
  • Supervision, Training, and Staff Development
    Supervises and mentors full-time Service Desk staff and work-study students, providing coaching, guidance, and performance feedback to support professional growth and service excellence. Maintains a robust, ongoing training program and fosters a collaborative, client-focused team environment. Trains and supports the Senior Service Desk Analyst in Tier II telecommunications related work. Demonstrates and promotes consistent service quality and knowledge sharing across the team.
  • Process Improvement, Documentation, and Quality Assurance
    Leads the development, documentation, and continuous improvement of Service Desk procedures, workflows, and knowledge base articles within the TeamDynamix platform. Performs regular quality audits of tickets and ticketing system data to ensure accuracy, consistency, and adherence to established service standards. By analyzing trends and service data, the role identifies opportunities for process improvement and implements enhancements that strengthen service delivery and operational efficiency.
  • Reporting, Metrics, and Collaboration
    Tracks and analyzes key performance indicators, including first-contact resolution, ticket aging, and customer satisfaction, using these metrics to inform decision-making and drive continuous improvement. Collaborates with the Senior Service Desk Analyst on reporting, auditing, and improvement planning initiatives and prepares monthly operational reports for the Director of Client Services. Works closely with other IT teams to ensure coordinated support, effective communication, and alignment with institutional technology goals.

Qualifications:
  • Bachelor's degree in a related field, or an Associate's degree combined with significant relevant professional experience.
  • Minimum of three to five years of experience in a technology support or service desk environment, with preferred supervisory or lead responsibilities.
  • Demonstrated experience managing service desk operations, ticketing systems, workflows, and performance metrics.
  • Strong working knowledge of telecommunications and networking systems (including VoIP platforms, gateways, call center applications, and cabling infrastructure; perform diagnostics, configuration changes, and system maintenance).
  • Strong working knowledge of desktop operating systems, common enterprise applications, and telecommunications support concepts.
  • Experience developing documentation, knowledge base content, and service processes.
  • Proven ability to supervise, mentor, and develop staff and student employees.
  • Strong organizational, analytical, and time-management skills with the ability to prioritize competing demands.
  • Proven ability to contribute positively to a collaborative, team-oriented work environment that supports institutional priorities and service excellence.
  • Excellent verbal and written communication skills, with the ability to engage effectively with users of varying technical skill levels.
  • Ability to support, contribute to, and strengthen a diverse, inclusive, and collaborative campus community.

Compensation:
The annual salary range for this position is $72,000-$74,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
Location: Schenectady, NY
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.
We offer exceptional benefits including:
  • Generous Vacation, Sick, and Personal Time
  • Winter Recess Break in Addition to Paid Holidays (in accordance with policy)
  • Healthcare: Medical (PPO & HDHP), Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
  • Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
  • Pre and Post Tax participation in a 403(b) Retirement Plan
  • Salary Continuation Program in the event of Disability
  • Tuition Exchange

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.
E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).

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