ZipRecruiter

Log In

1

Day Shift Service Desk Manager Jobs (NOW HIRING)

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

The Service Desk Manager is responsible for the operational performance of the 24x7 Service Desk, ensuring efficient ticket intake, triage, routing, and resolution of Tier I and defined Tier II ...

Arbor Homes

Service Desk Manager

Indianapolis, IN

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service Desk while also serving as a hands-on technical resource for escalated support issues, projects, and ...

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service Desk while also serving as a hands-on technical resource for escalated support issues, projects, and ...

Test New Server

UMC Service Desk Manager

Lubbock, TX · On-site

The Service Desk Manager is responsible for overall leadership and management of the IT Service Desk. Those responsibilities include staffing, customer service quality oversight and improvement ...

Denovo

Service Desk Manager

You'll thrive in a fast-paced, rapidly expanding environment where priorities frequently shift ... Requirements Job Summary The Service Desk Manager leads end-to-end service desk operations and ...

DMI

Service Desk Manager

Washington, DC

This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...

kgs

2nd Shift Service Desk

Vienna, VA · On-site

2nd Shift Service Desk Kadiak LLC, a Koniag Government Services company, is seeking an experienced ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

Green Thumb

Service Desk Manager

Chicago, IL · On-site

$100K - $125K/yr

The Role The Service Desk Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient resolution of technical issues, optimal user experience, and adherence to ...

Hanmi Bank

Service Desk Manager

Los Angeles, CA · On-site

$112K - $160K/yr

SUMMARY The Service Desk Manager is responsible for overseeing Service Desk operations, user access governance, and overall operational stability within a regulated enterprise environment. This role ...

Titan

AI-Native Service Desk Manager

Raleigh, NC · On-site

$95K - $125K/yr

Own day-to-day service desk operations, hitting SLA, CSAT, and resolution-time targets across a hybrid human and AI workforce * Manage and develop a team of service desk engineers, defining where ...

New

Na Oiwi Kane

Service Desk Manager

Washington, DC

$105K - $115K/yr

Overview Job Summary Galapagos Federal Systems, LLC is seeking a motivated and experienced Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end ...

swirecc

Manager, IT Service Desk

Draper, UT · On-site

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities ...

ENFRA LLC

IT Service Desk Manager

Metairie, LA

Own day-to-day operations of the Service Desk, ensuring consistent service delivery across the organization * Lead, coach, and manage Service Desk personnel, including internal staff, external ...

next page

Showing results 1-20

All JobsDay Shift Service Desk Manager Jobs

Day Shift Service Desk Manager information

See salary details

$36.5K

$94.5K

$157K

How much do day shift service desk manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for day shift service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Service Desk Manager vs Help Desk Supervisor?

AspectDay Shift Service Desk ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA, or similarITIL, CompTIA, or similar
Work EnvironmentManaged service desks, corporate IT supportHelp desk teams, customer support centers
Employer & Industry UsageIT departments, tech companies, large organizationsIT support centers, customer service firms

The Day Shift Service Desk Manager oversees daily IT support operations during daytime hours, focusing on team management and service quality. The Help Desk Supervisor also manages support teams but may have a narrower scope, often focusing on customer interactions. Both roles require similar certifications and work in comparable environments, but the Service Desk Manager typically has broader responsibilities and strategic oversight.

More about Day Shift Service Desk Manager jobs
What cities are hiring for Day Shift Service Desk Manager jobs? Cities with the most Day Shift Service Desk Manager job openings:
What states have the most Day Shift Service Desk Manager jobs? States with the most job openings for Day Shift Service Desk Manager jobs include:
What job categories do people searching Day Shift Service Desk Manager jobs look for? The top searched job categories for Day Shift Service Desk Manager jobs are:
Day Shift Service Desk Manager jobs near you
Infographic showing various Day Shift Service Desk Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Manager

Interactive Process Technology LLC

Huntsville, AL • On-site

Full-time

Posted 15 days ago

Job description

Service Desk Manager
Redstone Arsenal/Huntsville, AL
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
Job Description:
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient and customer focused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management.
Responsibilities:
  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
  • Manage ticket queues, prioritization and escalation paths
  • Work with the government to establish KPIs and ensure SLA compliance
  • Monitor response and resolution times
  • Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
  • Partner with cross-functional IT teams to ensure timely response and closure of incidents and service requests
  • Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
  • Implement automation for repetitive tasks

Requirements:
  • Bachelor's degree in a related field
  • Employee Relations experience desired
  • Ten (10) years of prior experience in a similar role
  • ServiceNow experience
  • Strong communication and organizational skills
  • DoD 8570 Level II/III certification desired
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
#clearance

Apply