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Day Shift Service Desk Manager Jobs (NOW HIRING)

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

Each day, our employees do the can't be done by solving the most daunting challenges facing our ... Depending on the position, employees may be eligible for overtime, shift differential, and a ...

Koniag

2nd Shift Service Desk

Vienna, VA

2nd Shift Service Desk Kadiak LLC, a Koniag Government Services company, is seeking an experienced ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

kgs

2nd Shift Service Desk

Vienna, VA

2nd Shift Service Desk Kadiak LLC, a Koniag Government Services company, is seeking an experienced ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and ...

Applause

Service Desk Manager

Framingham, MA · Hybrid

As a Service Desk Manager , you will lead our global Service Desk team. The ideal candidate will ... Oversee day-to-day IT support operations, including incident and request management, asset ...

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

City Brewing Co

IT Manager, Service Desk

Latrobe, PA · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

Corning

Global Service Desk Manager

Charlotte, NC · On-site

$106K - $146K/yr

They break through limitations and expectations- not once in a career, but every day. They help ... Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual ...

Corning

Global Service Desk Manager

Corning, NY

$106K - $146K/yr

They break through limitations and expectations- not once in a career, but every day. They help ... Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual ...

Oracle

Support Desk Manager

Seattle, WA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Dash's Market

Customer Service Desk Manager

Amherst, NY · On-site

$19 - $20/hr

... SERVICE DESK MANAGER This position working at & managing our customer service desk involves ... Shift times vary, depending on store needs. We are looking for candidates who show: * Strong ...

Corning

Global Service Desk Manager

Corning, NY

$106K - $146K/yr

They break through limitations and expectations - not once in a career, but every day. They help ... Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual ...

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All JobsDay Shift Service Desk Manager Jobs

Day Shift Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do day shift service desk manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for day shift service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Service Desk Manager vs Help Desk Supervisor?

AspectDay Shift Service Desk ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA, or similarITIL, CompTIA, or similar
Work EnvironmentManaged service desks, corporate IT supportHelp desk teams, customer support centers
Employer & Industry UsageIT departments, tech companies, large organizationsIT support centers, customer service firms

The Day Shift Service Desk Manager oversees daily IT support operations during daytime hours, focusing on team management and service quality. The Help Desk Supervisor also manages support teams but may have a narrower scope, often focusing on customer interactions. Both roles require similar certifications and work in comparable environments, but the Service Desk Manager typically has broader responsibilities and strategic oversight.

More about Day Shift Service Desk Manager jobs
What cities are hiring for Day Shift Service Desk Manager jobs? Cities with the most Day Shift Service Desk Manager job openings:
What states have the most Day Shift Service Desk Manager jobs? States with the most job openings for Day Shift Service Desk Manager jobs include:
What job categories do people searching Day Shift Service Desk Manager jobs look for? The top searched job categories for Day Shift Service Desk Manager jobs are:
Day Shift Service Desk Manager jobs near you
Infographic showing various Day Shift Service Desk Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Manager

Interactive Process Technology LLC

Huntsville, AL • On-site

Full-time

Posted 18 days ago

Job description

Service Desk Manager
Redstone Arsenal/Huntsville, AL
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
Job Description:
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient and customer focused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management.
Responsibilities:
  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
  • Manage ticket queues, prioritization and escalation paths
  • Work with the government to establish KPIs and ensure SLA compliance
  • Monitor response and resolution times
  • Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
  • Partner with cross-functional IT teams to ensure timely response and closure of incidents and service requests
  • Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
  • Implement automation for repetitive tasks

Requirements:
  • Bachelor's degree in a related field
  • Employee Relations experience desired
  • Ten (10) years of prior experience in a similar role
  • ServiceNow experience
  • Strong communication and organizational skills
  • DoD 8570 Level II/III certification desired
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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