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Day Shift Service Desk Manager Jobs (NOW HIRING)

CPI Card Group

Service Desk Manager

Henderson, NV · Hybrid

Lead day-to-day service desk operations with a strong focus on reliability, responsiveness, and ... Shift the organization from reactive support toward a more proactive, insight-driven operating ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

Day to Day Roles and Responsibilities: * Serve as the senior leader for all IT service desk ... Depending on the position, employees may be eligible for overtime, shift differential, and a ...

Packsize

Service Desk Manager

Louisville, KY

Lead day-to-day operations of the global service desk, including ticket workflows, endpoint support ... Manage IT inventory (laptops, phones, etc.) and coordinate hardware orders for global users.

Hanmi Bank

Service Desk Manager

Los Angeles, CA · On-site

$112K - $160K/yr

SUMMARY The Service Desk Manager is responsible for overseeing Service Desk operations, user access governance, and overall operational stability within a regulated enterprise environment. This role ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

The Service Desk Manager will be responsible for overall project management of complex IT contracts, managing employee groups, and providing technical direction and administrative support.

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities ...

ASM Research

Service Desk Shift Supervisor

Position Overview The Service Desk Shift Supervisor oversees a service-desk shift to ensure end ... Facilitate day-to-day management of customer problems, requests, and issues, performing follow-up ...

APGFCU

Manager, Service Desk

Edgewood, MD · On-site

Manage day-to-day operations of IT service desk including ticket assignment, escalation and resolution * Develop, implement and maintain Key Performance Indicators (KPIs) and Service Level Agreements ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN

$19.50 - $26.75/hr

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

Learn more at www.dminc.com DMI, LLC is seeking a Mid Service Desk Manager to join us. Duties and Responsibilities: * Oversee deskside support operations at the Customer Support Center (CSC ...

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All JobsDay Shift Service Desk JobsDay Shift Service Desk Manager Jobs

Day Shift Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do day shift service desk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for day shift service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Service Desk Manager vs Help Desk Supervisor?

AspectDay Shift Service Desk ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA, or similarITIL, CompTIA, or similar
Work EnvironmentManaged service desks, corporate IT supportHelp desk teams, customer support centers
Employer & Industry UsageIT departments, tech companies, large organizationsIT support centers, customer service firms

The Day Shift Service Desk Manager oversees daily IT support operations during daytime hours, focusing on team management and service quality. The Help Desk Supervisor also manages support teams but may have a narrower scope, often focusing on customer interactions. Both roles require similar certifications and work in comparable environments, but the Service Desk Manager typically has broader responsibilities and strategic oversight.

More about Day Shift Service Desk Manager jobs
What cities are hiring for Day Shift Service Desk Manager jobs? Cities with the most Day Shift Service Desk Manager job openings:
What states have the most Day Shift Service Desk Manager jobs? States with the most job openings for Day Shift Service Desk Manager jobs include:
What job categories do people searching Day Shift Service Desk Manager jobs look for? The top searched job categories for Day Shift Service Desk Manager jobs are:
Day Shift Service Desk Manager jobs near you
Infographic showing various Day Shift Service Desk Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 28% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
Service Desk Manager

Service Desk Manager

Iron Bow Technologies

Washington, DC • On-site

Full-time

Posted 10 days ago

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
THE HIGH LEVEL
Iron Bow Technologies is seeking an experienced Service Desk Manger to support an existing, long-term customer, the U.S. Holocaust Memorial Museum to provide leadership and management for our team delivering customer-focused support. The ideal candidate will have a strong passion for delivering customer service, as well as passion to lead and mentor a team of specialists to have that same passion for quality support. This position is onsite in Washington, DC. Our Service Desk Manager partners with contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting.
WHAT YOU'LL BE DOING
The Service Desk Manager provides daily oversight and guidance for a team of Technicians responsible for consistently delivering outstanding customer support that focuses on ensuring the Museum staff can remain productive and are provided with technically accurate responses. The Team leverages published guidelines and SOPs as well as review, update, and create new guidelines and SOPs. You bring the talent and experience that results in maintaining a team of qualified Technicians. Other responsibilities include:
  • Understanding our client's business needs and continually strive to meet these needs
  • Working directly with the Museum leadership regarding customer issues and items that influence customer service and customer satisfaction
  • Daily communication and collaboration with the Technical Team, your team
  • Present daily, weekly, and monthly ITSM and ACD stats and status - identify opportunities to improve how data is presented as well as have input into dashboard improvement
  • Using daily stats, assess where staff may be struggling and offer coaching and guidance to help position all to be successful
  • You have a comprehensive understanding of contract SLAs - monitor and report status against SLAs - and understand the importance of contract SLAs
  • You review customer survey responses to gauge overall customer satisfaction and use information that will help to improve overall customer satisfaction as well as the survey itself
  • Identify / implement process improvements that help to strengthen overall customer support and services
  • Engaged with Museum and Iron Bow program/contract leadership - be prepared to provide status through both verbal and presentation
  • Oversee team performance, ensuring customer service is timely and appropriate
  • Identify support topics that could be a candidate to include it the Service Catalog
  • Manage and oversee the ticket queue within an ITSM (ServiceNow) to ensure assignments and workloads are appropriate
  • Implement quality assurance surveillance that will be used to provide customer reporting against the QASP
  • Manage effective and accurate shift change reporting to highlight end of shift knowledge transfer
  • Maintain an updated on-call plan that will be put in place in the event of critical support need situations
  • Give recognition and praise when appropriate - we do get messages of appreciation from customers for outstanding support, and we want to ensure that messaging also gets back to the staff members

WHAT YOU BRING TO THE TABLE
  • Strong propensity and aptitude for solving client and customer needs
  • ITILv4 certification is required
  • 7+ years of experience in Service Desk/Help Desk/Call Center management with a focus on leading service desk environments dedicated to delivering positive customer experiences
  • 5+ years of experience using ITSM tools, including 3+ recent years using ServiceNow
  • You have experience leading Help Desk Teams that use a formal ACD
  • Proficient in the Microsoft Office Suite, including Excel, Word and SharePoint, Project experience preferred
  • Excellent verbal and written communication skills - ability to effectively communicate with all levels of the project team, and with company/contract leadership
  • Experience managing work in an IT Operations environment, with a proven ability to manage both immediate reactive issues and long-term strategic goals
  • BS in in a related IT field, or additional years of experience in lieu of degree
  • U.S. Citizenship or work authorization
  • Suitability determination and FBI Fingerprint Criminal Background Check (through OPM)
  • Ability to hold / maintain a Public Trust clearance

#LI-PD1
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OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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