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Day Shift Service Desk Manager Jobs (NOW HIRING)

Monogram Health, Inc

Service Desk Team Lead

Tempe, AZ · On-site

Manage scheduling, workload distribution, and performance evaluations. * Foster a collaborative ... Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat ...

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

Reporting to the Service Desk Manager, this role provides first-line technical support to Wolf ... Candidates should be able to work onsite in our Boston office 3-4 days per week during the initial ...

Gbmc

$54K - $84K/yr

... Desk Manager, or a designee. Responsibility includes IT Service Desk inbound calls, ticket ... Must be flexible in supporting 24 hours call center, 7 days a week. Principal Duties and ...

Syntricate Technologies

Service Desk

Houston, TX · On-site

Syntricate Technologies is seeking a Service Desk professional to join their team. The role ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

New hires are eligible to apply 30 days after their effective date of hire. Opening: The ... Manage workforce planning activities, including staffing strategies, scheduling, shift coverage ...

hendersonco

Service Desk Supervisor

Lenexa, KS · On-site

The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... The supervisor actively manages ticket flow, service levels, and team performance while identifying ...

Commonwealth of Massachusetts

Service Desk Intern

Chelsea, MA · Hybrid

$16.25 - $21.75/hr

... day operations. This individual will observe and participate in telephone calls, advance technical services work, and accounts management work. The Service Desk Intern will also have exposure to ...

Hardee's

Day Shift Service Crew

Sheffield, IA

$12.25 - $15.25/hr

We have a variety of positions available including cooks, cashiers, and shift leader or management ... day time hours. Job Expectations: * Produce High Quality Food * Deliver Fast/Courteous Service

GTI Fabrication

Service Desk Technician I

Buffalo, NY · On-site

$23.50 - $28/hr

Reporting to the Service Desk Manager, this role supports employees across GTI's manufacturing facilities and corporate offices by providing desktop support, account administration, device lifecycle ...

Hardee's

Day Shift Service Crew

Twin Lakes, MN

$11.41 - $16/hr

We have a variety of positions available including cooks, cashiers, and shift leader or management ... We are looking for candidates who are willing and able to work during the day time hours.

Hardee's

Day Shift Service Crew

Gulliver, MI

$12.75 - $16/hr

We have a variety of positions available including cooks, cashiers, and shift leader or management ... day time hours. Job Expectations: * Produce High Quality Food * Deliver Fast/Courteous Service

Hotel Phoenix Atlanta

Front Desk Manager

Atlanta, GA · On-site

$16.25 - $21.25/hr

Front Desk Manager The Front Desk Manager oversees all aspects of the front desk operation to ... and shift leaders to ensure consistent service delivery. * Foster a culture of teamwork ...

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Day Shift Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do day shift service desk manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for day shift service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Service Desk Manager vs Help Desk Supervisor?

AspectDay Shift Service Desk ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA, or similarITIL, CompTIA, or similar
Work EnvironmentManaged service desks, corporate IT supportHelp desk teams, customer support centers
Employer & Industry UsageIT departments, tech companies, large organizationsIT support centers, customer service firms

The Day Shift Service Desk Manager oversees daily IT support operations during daytime hours, focusing on team management and service quality. The Help Desk Supervisor also manages support teams but may have a narrower scope, often focusing on customer interactions. Both roles require similar certifications and work in comparable environments, but the Service Desk Manager typically has broader responsibilities and strategic oversight.

More about Day Shift Service Desk Manager jobs

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What states have the most Day Shift Service Desk Manager jobs?

States with the most job openings for Day Shift Service Desk Manager jobs include:

What are popular job titles related to Day Shift Service Desk Manager jobs?

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Day Shift Service Desk Manager jobs near you
Infographic showing various Day Shift Service Desk Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Manager - Secret Clearance with Security Clearance

Quantico, VA • On-site

Dunhill Professional Search
See more jobs at Dunhill Professional Searchexternal

$83K - $105K/yr

Other

Posted 5 days ago

Job description

Position Summary The Service Desk Manager oversees daily operations of the external-facing service desk, supporting customers/clients with product, technical, or account issues. This role combines hands-on customer support with team leadership - supervising analysts, managing ticket/call queues, and ensuring service levels and customer satisfaction targets are met. Key Responsibilities * Supervise, schedule, and mentor Service Desk Analysts/Agents handling customer calls, chats, and tickets. * Serve as the escalation point for complex, sensitive, or dissatisfied-customer issues. * Monitor queues (calls, chat, tickets) in real time to ensure SLAs and response-time targets are met. * Track and report on key metrics: CSAT/NPS, average handle time, first-contact resolution, SLA compliance, ticket backlog. * Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for external users. * Develop and maintain customer-facing support procedures, macros/canned responses, and knowledge base articles. * Handle escalated customer complaints professionally, aiming for first-contact resolution and retention. * Coach agents on product knowledge, communication skills, and de-escalation techniques. * Coordinate with Product, Engineering, and Account Management teams on recurring or high-impact customer issues. * Identify trends in customer inquiries and recommend process, product, or documentation improvements. * Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service agreements. * Support onboarding and training of new customer support agents. * Assist in after-hours/weekend coverage planning as needed for customer-facing support. * Work hours are either 6A-2P or 12P-8P ET Required Qualifications * Associate's or Bachelor's degree, or Associate degree +2 years relevant experience, or 4 years relevant experience. * Secret Clearance * 3+ years of experience in customer-facing technical support or service desk role and 1+ years supervisory experience. * Strong customer service and de-escalation skills; experience handling escalated/upset customers. * Experience with CRM/ticketing platforms (Zendesk, Salesforce, Freshdesk, ServiceNow, etc.). * Excellent verbal and written communication skills. * Ability to multitask across channels (phone, email, chat) under time pressure. * Demonstrated ability to coach and motivate a customer-facing team. Preferred Qualifications * Familiarity with SLA-driven, contractual support environments. * ITIL Foundation or customer service certification (e.g., HDI) a plus. Location: Quantico, VA - on-site. Clearance: Active Secret clearance required. Compensation: $83,500 - $105,000 per year, depending on experience. Dunhill Government Solutions places cleared professionals across the federal government. AI-Powered. Human-Delivered.™ #cjpost

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