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It Service Desk Manager Jobs (NOW HIRING)

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

KēSTA I.T.

IT Service Desk Manager

Draper, UT

$120K - $151K/yr

T. is actively seeking an IT Service Desk Manager for an immediate full-time opportunity with our industry leading client. Are you on the lookout for a unique career opportunity that offers ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$152K - $180K/yr

IT Service Desk Manager Application Deadline: 2 June 2026 Department: IT Employment Type: Full Time Location: Hawthorne, California Compensation: $152,000 - $180,000 / year Description Venturi ...

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

Overview Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and ...

RennerBrown Staffing

Be Seen First

IT Service Desk Analyst

Lansdale, PA · On-site

$26 - $29/hr

Our client is currently seeking an experienced IT Service Desk Technician to join our IT Service Desk team reporting to the IT Service Desk Manager. The IT Service Desk hours of operation are 7 a.m ...

PruittHealth

IT Service Desk Manager

Norcross, GA

The Service Desk Manager is responsible for many tasks including managing a diverse team of ... Real world 1-2 years of experience leading teams in an enterprise IT environment. ADDITIONAL ...

GILLIG

Manager - IT Service Desk

Livermore, CA

ABOUT THE ROLE We are looking for a Service Desk Manager who will provide strategic and operational leadership for GILLIG's enterprise IT Service Desk function. This role is responsible for ensuring ...

Astrolab

IT Service Desk Manager

Hawthorne, CA

$152K - $180K/yr

Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for ... Prior experience managing or leading IT projects * Foundational leadership or team lead experience ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Providing information and recommendations regarding IT Service Desk staffing levels to the Director ... Performing incident trend analysis (Incident Management); making recommendations to the Director of ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Providing information and recommendations regarding IT Service Desk staffing levels to the Director ... Performing incident trend analysis (Incident Management); making recommendations to the Director of ...

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations. * Supervise, mentor, and lead a team of Service ...

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It Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do it service desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

More about It Service Desk Manager jobs
What cities are hiring for It Service Desk Manager jobs? Cities with the most It Service Desk Manager job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
What states have the most It Service Desk Manager jobs? States with the most job openings for It Service Desk Manager jobs include:
What job categories do people searching It Service Desk Manager jobs look for? The top searched job categories for It Service Desk Manager jobs are:
It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 49% Full Time, 10% Part Time, 4% Temporary, 34% Contract, and 2% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Manager, IT Service Desk

swirecc

Draper, UT

Other

Posted 28 days ago

Job description

What does an IT Service Desk Manager do at Swire Coca - Cola?
We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support experience. This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people leader and operational owner for incident, request, knowledge, and change management, partnering closely with Field Services, Infrastructure, and Cybersecurity teams to ensure consistent and highquality service delivery.
Responsibilities

  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance, and supporting career development
  • Own ITIL 4 Service Deskaligned practices including Incident Management and Service Request Management
  • Serve as the Problem Manager, accountable for identifying root causes, coordinating remediation, and preventing incident recurrence
  • Manage service desk staffing, scheduling, and workload distribution to meet service level targets
  • Coordinate escalations across technical teams including Field Services and Infrastructure
  • Expand selfservice and Knowledge Management capabilities to improve user enablement and reduce ticket volume
  • Establish and maintain ITIL 4aligned support processes, standards, and documentation
  • Monitor and report on service performance metrics, trends, and customer experience indicators
  • Drive continual improvement initiatives and change management to enhance reliability, efficiency, and user satisfaction
  • Partner with crossfunctional IT teams to support service readiness for new solutions and changes


Requirements

  • Bachelor's Degree Information Technology, Computer Science, or a related field, or equivalent experience
  • ITIL 4 Foundation certification (or obtained within a defined timeframe after hire)
  • 6+ years of experience in IT support or field services roles required
  • 2+ years of experience leading or supervising technical teams required
  • Experience working with ITSM platforms such as ServiceNow or similar tools required
  • Experience supporting enterprise or multisite environments preferred
  • Experience driving service improvement or operational maturity initiatives preferred
  • Strong understanding of ITIL 4 service management practices, particularly Incident, Problem, Request, and Knowledge Management
  • Strong communication, organizational, and customer service skills

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