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Remote Itil Incident Management Jobs (NOW HIRING)

Insight Global

Incident Response Coordinator

Atlanta, GA · Remote

$18 - $20/hr

Location: Fully remote! * Duration: 12 month contract * Rate: 18.00/hr -20.00/hr Required Skills ... Assessment • ITIL Incident & Problem Management • Root Cause Analysis, Trend & Pattern ...

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

Jobgether

Apply IT Service Management (ITSM) and ITIL best practices across incident management processes ... Fully remote work opportunity. * Opportunity to manage critical technology operations within an ...

ASM Research

Incident Manager

Lead daily execution of the incident management process, ensuring incidents and service requests are logged, categorized, prioritized, and escalated consistently in accordance with ITIL-aligned ...

C1

Incident Management Specialist

Strong understanding of ITIL or other ITSM frameworks * Excellent communication and coordination ... Familiarity with incident management tools such as Service Now, Remedy, Ivanti Desired/Preferred ...

ASM Research

Incident Manager, Sr

... of ITIL 4 incident management, escalation frameworks, and service-level management. • Hands-on experience with enterprise ITSM platforms (ServiceNow preferred). • Excellent communication ...

ASM Research

Incident Response Coordinator

Strong understanding of ITIL-aligned incident management and structured incident response practices, including prioritization, escalation, and lifecycle management. * Proficiency with IT service ...

Lambda

$125K - $195K/yr

Experience with incident management frameworks (ITIL, SRE, or equivalent) * Excellent communication and stakeholder management skills * Experience with incident tracking and monitoring tools such as:

ASM Research

Incident Response Coordinator, Senior

Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications. * Demonstrated proficiency ...

Jobgether

Hands-on experience with incident management, ITIL Major Incident Management practices, risk ... Fully remote position. * Opportunity to work on large-scale international logistics and supply ...

OpenLoop Health, Inc

Lead IT Incident Manager

... Stakeholder Management role * Deep understanding of ITIL frameworks; proven ability to manage ... incident management processes as the organization doubles its patient count Our Benefits In ...

DocuSign

Sr. Incident Commander

Hartford, CT · On-site +1

With intelligent agreement management, Docusign unleashes business-critical data that is trapped ... Participate in a rotational shift 24 x 7 x 365 Job Designation Remote: Employee is not required to ...

Maximus

CIC Manager

VA · On-site +1

... incident management operations through the Command and Incident Center (CIC), ensuring timely ... of ITIL-based incidents, problems, and change management processes. - Experience coordinating ...

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Remote Itil Incident Management information

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$36.5K

$163.4K

$193.5K

How much do remote itil incident management jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Itil Incident Management vs Remote Problem Management?

AspectRemote Itil Incident ManagementRemote Problem Management
CertificationsITIL Foundation, ServiceNow certificationsITIL Foundation, Problem Management certifications
Work EnvironmentIT support teams, Service DeskIT support teams, Problem Management teams
Industry UsageIT service providers, tech companiesIT service providers, tech companies
Primary FocusRestoring services quickly after incidentsIdentifying root causes to prevent future incidents

Remote Itil Incident Management focuses on quickly restoring IT services after disruptions, while Remote Problem Management aims to identify and resolve underlying issues to prevent recurring incidents. Both roles are essential in maintaining IT service quality and often work closely within IT support teams.

What is a Remote ITIL Incident Management professional?

A Remote ITIL Incident Management professional is responsible for overseeing and resolving IT incidents according to ITIL (Information Technology Infrastructure Library) best practices, but works from a remote location rather than on-site. Their main goal is to restore normal service operation as quickly as possible to minimize business impact. They handle incident detection, logging, categorization, prioritization, investigation, diagnosis, and resolution, often coordinating with other IT teams remotely. This role requires strong communication, analytical skills, and a thorough understanding of ITIL frameworks.

What are some common challenges faced in remote ITIL Incident Management roles, and how can they be addressed?

Remote ITIL Incident Management professionals often face challenges such as coordinating incident resolution across distributed teams, maintaining clear communication during high-pressure situations, and ensuring timely escalation of critical issues. Overcoming these challenges involves using robust collaboration tools, establishing clear incident response protocols, and maintaining regular check-ins with team members. Additionally, documenting incidents thoroughly and fostering a culture of transparency helps ensure that remote teams remain aligned and responsive.

What are the key skills and qualifications needed to thrive as a Remote ITIL Incident Management professional, and why are they important?

To thrive as a Remote ITIL Incident Management professional, you need a solid understanding of ITIL frameworks, incident response procedures, and strong analytical skills, typically supported by an IT-related degree and ITIL certification. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy, along with ticket tracking systems, is commonly required. Exceptional communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills for effective coordination and resolution. These competencies ensure rapid incident resolution, minimize downtime, and maintain service quality in remote and distributed IT environments.
More about Remote Itil Incident Management jobs
What cities are hiring for Remote Itil Incident Management jobs? Cities with the most Remote Itil Incident Management job openings:
What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
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Remote Itil Incident Management jobs near you
Infographic showing various Remote Itil Incident Management job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 5% Part Time, and 32% Contract. Highlights an 100% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Incident Response Coordinator

Incident Response Coordinator

Insight Global

Atlanta, GA • Remote

$18 - $20/hr

Full-time

Posted 19 days ago

Job description

Incident Response Specialist

  • Location: Fully remote!
  • Duration: 12 month contract
  • Rate: 18.00/hr -20.00/hr

Required Skills & Experience:

• 2+ years experience with End to End Incident Management

• Major Incident Response & Escalation Leadership

• Business Impact & Priority Assessment

• ITIL Incident & Problem Management

• Root Cause Analysis, Trend & Pattern Identification

• SLA Governance & Service Performance Reporting

• Cross Functional Coordination

• Stakeholder & Executive Communication

• Jira Service Management & ServiceNow

• Microsoft 365 & Identity Operations

• Active Directory & Entra ID

• Endpoint & Device Compliance

Possible Technical Skills

Microsoft 365 | Exchange Online | Teams | SharePoint Online | Windows Server | Windows 10 & 11 | Microsoft Intune | Autopilot | Entra ID | Active Directory | Azure | VMware | Hyper-V | Linux | VPN | DNS | DHCP | IIS | PowerShell | Endpoint Security | Backup & Disaster Recovery | Jira Service Management | ServiceNow.

Job Description

A client of Insight Global is looking to bring on an Incident Manager to join their team. Resource will be responsible for reviewing tickets, triage, Possible resolution and handing the ticket to appropriate workgroup. This is SOP driven work.

Compensation: $18/hr to $20/hr

Exact compensation may vary based on several factors, including skills, experience, and education.