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Remote Itil Incident Management Jobs (NOW HIRING)

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

e-Solutions Inc

Be Seen First

Service Desk - Junior

Houston, TX · Remote

$14 - $15/hr

Houston, TX (Remote) Job Duration: 6 months Responsibilities & Qualifications Responsibilities * Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process ...

New

Humana

Senior Incident Management Practice Engineer

Boston, MA · On-site +1

$124K - $170K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Dallas, TX · On-site +1

$113K - $155K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Atlanta, GA · On-site +1

$110K - $151K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Atlanta, GA · On-site +1

$110K - $151K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Atlanta, GA · On-site +1

$110K - $151K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Chicago, IL · On-site +1

$118K - $161K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

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Remote Itil Incident Management information

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$36.5K

$163.4K

$193.5K

How much do remote itil incident management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Itil Incident Management vs Remote Problem Management?

AspectRemote Itil Incident ManagementRemote Problem Management
CertificationsITIL Foundation, ServiceNow certificationsITIL Foundation, Problem Management certifications
Work EnvironmentIT support teams, Service DeskIT support teams, Problem Management teams
Industry UsageIT service providers, tech companiesIT service providers, tech companies
Primary FocusRestoring services quickly after incidentsIdentifying root causes to prevent future incidents

Remote Itil Incident Management focuses on quickly restoring IT services after disruptions, while Remote Problem Management aims to identify and resolve underlying issues to prevent recurring incidents. Both roles are essential in maintaining IT service quality and often work closely within IT support teams.

What is a Remote ITIL Incident Management professional?

A Remote ITIL Incident Management professional is responsible for overseeing and resolving IT incidents according to ITIL (Information Technology Infrastructure Library) best practices, but works from a remote location rather than on-site. Their main goal is to restore normal service operation as quickly as possible to minimize business impact. They handle incident detection, logging, categorization, prioritization, investigation, diagnosis, and resolution, often coordinating with other IT teams remotely. This role requires strong communication, analytical skills, and a thorough understanding of ITIL frameworks.

What are some common challenges faced in Remote ITIL Incident Management roles, and how can they be addressed?

Remote ITIL Incident Management professionals often face challenges such as coordinating incident resolution across distributed teams, maintaining clear communication during high-pressure situations, and ensuring timely escalation of critical issues. Overcoming these challenges involves using robust collaboration tools, establishing clear incident response protocols, and maintaining regular check-ins with team members. Additionally, documenting incidents thoroughly and fostering a culture of transparency helps ensure that remote teams remain aligned and responsive.

What are the key skills and qualifications needed to thrive as a Remote ITIL Incident Management professional, and why are they important?

To thrive as a Remote ITIL Incident Management professional, you need a solid understanding of ITIL frameworks, incident response procedures, and strong analytical skills, typically supported by an IT-related degree and ITIL certification. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy, along with ticket tracking systems, is commonly required. Exceptional communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills for effective coordination and resolution. These competencies ensure rapid incident resolution, minimize downtime, and maintain service quality in remote and distributed IT environments.
More about Remote Itil Incident Management jobs
What cities are hiring for Remote Itil Incident Management jobs? Cities with the most Remote Itil Incident Management job openings:
What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
What states have the most Remote Itil Incident Management jobs? States with the most job openings for Remote Itil Incident Management jobs include:
What job categories do people searching Remote Itil Incident Management jobs look for? The top searched job categories for Remote Itil Incident Management jobs are:
Remote Itil Incident Management jobs near you
Infographic showing various Remote Itil Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager, Junior

ASM Research

Remote

Full-time

Re-posted 24 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

Position Overview
The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission-critical systems. The role coordinates cross-functional technical teams, stakeholders, and vendors to triage, prioritize, and resolve incidents based on impact and urgency, while maintaining governance for incident logging, categorization, escalation, and communications within IT service management processes. The Incident Manager also drives continuous improvement by analyzing incident trends, facilitating root-cause reviews, and recommending enhancements to incident workflows, tooling, and reporting in a highly regulated federal IT environment.
Key Responsibilities
  • Lead coordination of incident response across infrastructure, application, security, and service desk teams using structured incident management workflows and ITIL-aligned practices.
  • Monitor incident queues, service-level performance, and priority matrices to ensure timely resolution of high-impact incidents and high-visibility service requests.
  • Administer and optimize IT service management (ITSM) platforms such as ServiceNow to support consistent incident recording, routing, escalation, and knowledge capture.
  • Conduct post-incident reviews to identify root causes, define corrective and preventive actions, and integrate lessons learned into problem and change management processes.
  • Develop and maintain incident management runbooks, communication templates, and escalation paths for mission-critical systems, ensuring clarity of roles and expectations during major events.
  • Interface with business stakeholders and leadership to provide clear incident progress updates, impact assessments, recovery timelines, and post-incident reporting.
  • Analyze incident trend and performance metrics to recommend process, automation, and monitoring improvements that reduce recurrence and downtime.
  • Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant work experience.
  • 1-3 years of experience in IT operations, service desk, incident coordination, or related IT service management roles in enterprise or government environments.
  • Foundational knowledge and practical experience with incident management concepts, including impact/urgency-based prioritization, escalation paths, and service-level targets.
  • Experience working with incident management processes and tools, preferably within an enterprise ITSM platform such as ServiceNow.
  • Strong analytical, communication, and problem-solving skills, with the ability to work effectively and collaboratively with technical teams, stakeholders, and vendors under time pressure.
  • Demonstrated ability to manage and resolve IT incidents promptly and efficiently, ensuring minimal disruption to IT services in a mission-focused environment.
  • Candidates must possess a current secret security clearance.

Preferred Qualifications
  • ITIL Foundation certification or equivalent training in IT service management frameworks.
  • Experience managing priority-1 and priority-2 incidents in 24x7 operations, including participation in an on-call rotation.
  • Prior exposure to incident, problem, and change management in highly regulated federal or defense environments.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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