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Change Incident Manager Jobs (NOW HIRING)

Epitec, Inc.

Change Incident Manager

Detroit, MI

Examples: Incident, Change, Problem. Will act as Incident Manager with day-to-day responsibility for investigating and coordinating resolution actions for severity incidents. Departmental ...

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Role:- Incident Manager Address :- Oakland, CA (3 Days onsite) Job Type: Full Time Responsibilities ... Support the development and execution of change management plans to drive adoption and utilization ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. Responsibilities Key ...

Verisk

Incident Manager

Jersey City, NJ

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. For over 50 years ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service ... problem and change management. Required Qualifications * Bachelor's degree in Information ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

HealthEdge

Incident Manager

$156K - $168K/yr

Good understanding of ITSM processes within IT Operations * Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents

HealthEdge

Incident Manager

$156K - $168K/yr

Good understanding of ITSM processes within IT Operations * Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents

First Citizens Bank

Major Incident Manager

Carolina, RI · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

... and alternatives, change implementation of various incidents and problems reactively and ... Incident Manager and/or leading a support team. * Superior English language and communication ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

ASM Research

Incident Manager, Junior

Conduct post-incident reviews to identify root causes, define corrective and preventive actions, and integrate lessons learned into problem and change management processes. * Develop and maintain ...

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Change Incident Manager information

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How much do change incident manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for change incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

Is incident manager a good career?

A Change Incident Manager plays a key role in IT service management by coordinating incident resolution and implementing change processes. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks. It can offer career growth in IT operations and service management fields, often with opportunities for certifications and advancement.

What are Change Incident Managers?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

What is an incident manager's salary?

The salary of a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized certifications may earn higher compensation, and the job often requires knowledge of IT service management tools like ITIL.

How does a Change Incident Manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What is the difference between incident manager and change manager?

An incident manager is responsible for quickly restoring normal service after disruptions, focusing on incident response and resolution. A change manager oversees planned changes to IT systems, ensuring minimal risk and proper approval processes. Both roles are essential in IT service management and often work together within frameworks like ITIL.

What are the 5 C's of incident management?

The 5 C's of incident management are typically categorized as Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Managers efficiently handle and resolve incidents by ensuring clear communication, effective teamwork, and proper documentation throughout the incident lifecycle.

What are the key skills and qualifications needed to thrive as a Change Incident Manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities are hiring for Change Incident Manager jobs? Cities with the most Change Incident Manager job openings:
What states have the most Change Incident Manager jobs? States with the most job openings for Change Incident Manager jobs include:
Change Incident Manager jobs near you
Change Incident Manager

Change Incident Manager

Epitec, Inc.

Detroit, MI

Full-time

Posted 8 hours ago

Job description

Company Description

This position is located in Detroit MI for one of the largest healthcare companies in the State.

Job Description

Summary Oversee development of ITSM-based management process and controls to ensure IT service delivery meets business objectives with high quality. Provide a single point of contact for one or more IT Service Management process (es). Examples: Incident, Change, Problem. Will act as Incident Manager with day-to-day responsibility for investigating and coordinating resolution actions for severity incidents. Departmental Requirements: ITIL V3 Certified Professional Incident Management Systems Training/Certification (ex. BMC Certified Professional, HPSM Certification, etc.) 10 Years Incident Management experience. Departmental Preferences: Looking for a seasoned very strong service manager. Strong background/knowledge of ITIL Framework Customer Service and/or Network Operations Center background Corporate Requirements: Serve as a liaison between the business area and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirement. Support one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple function of the business. Serve in a lead role. Conduct data gathering and analysis to understand business strategy requirements. Lead and provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective. Lead the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits. Analyze customer?s operations to understand their strengths and weaknesses to determine opportunities for improvements. Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers. Develop and assist in the presentation of businesses cases. Develop user test cases and system integration testing and validate test results during testing. Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed. Review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk. Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution. Monitor and analyze performance metrics to ensure customer satisfaction. Keeps customers informed of problems, issues, and status. Manage customers? expectations. Ensure IT solutions meet customers? needs. Coach and transfer knowledge to less experienced team members. Other duties may be assigned. Qualifications EDUCATION AND/OR EXPERIENCE Bachelor?s degree in related field preferred. Five (5) years of relevant technical or business work experience required. OTHER SKILLS AND ABILITIES Leadership skills, experience/in-depth knowledge of business operations and systems requirement processes. Display innovation in identifying, proposing, and overseeing the execution of business solutions. Written and verbal communication skills interpersonal skills. Ability to work independently, or within a team environment. Other related skills and/or abilities may be required to perform this job.

Additional Information

This is a DIRECT HIRE Position. MUST BE a US CITIZEN OR GREEN CARD HOLDER









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