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Change Incident Manager Jobs (NOW HIRING)

Epitec, Inc.

Change Incident Manager

Detroit, MI · On-site

Examples: Incident, Change, Problem. Will act as Incident Manager with day-to-day responsibility for investigating and coordinating resolution actions for severity incidents. Departmental ...

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Role:- Incident Manager Address :- Oakland, CA (3 Days onsite) Job Type: Full Time Responsibilities ... Support the development and execution of change management plans to drive adoption and utilization ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

$97K - $146K/yr

... and alternatives, change implementation of various incidents and problems reactively and ... Incident Manager and/or leading a support team. * Superior English language and communication ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Decision Six Inc.

Major Incident Manager

Vancouver, WA · On-site

Role - Major Incident Manager Location Vancouver, WA (Onsite from day 1) Job Summary * Crisis ... Authorize and log Emergency Change Requests (ECRs) required for immediate fixes in compliance with ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Apple

Senior Incident Manager

Austin, TX · On-site

If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role ... Experience driving change in cross-functional or matrixed organizations.

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Change Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do change incident manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for change incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What other jobs can a change incident manager do?

A Change Incident Manager can transition into roles such as IT Service Manager, Problem Manager, or Release Manager, as these positions require similar skills in incident handling, change management, and process improvement. They may also move into IT Operations, Project Management, or Business Continuity roles, often leveraging certifications like ITIL to support career growth.

Is a change incident manager a good career?

A Change Incident Manager plays a key role in IT service management by overseeing change processes and incident resolution to minimize disruptions. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks, often involving certifications like ITIL. It can offer stable employment and opportunities for advancement in IT and operations teams.

What is a change incident manager?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

How much does a change incident manager get paid?

The average salary for a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Professionals in this role often require knowledge of IT service management frameworks like ITIL and may earn certifications that can influence compensation.

How does a change incident manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What are the key skills and qualifications needed to thrive as a change incident manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities are hiring for Change Incident Manager jobs? Cities with the most Change Incident Manager job openings:
What states have the most Change Incident Manager jobs? States with the most job openings for Change Incident Manager jobs include:
What job categories do people searching Change Incident Manager jobs look for? The top searched job categories for Change Incident Manager jobs are:
Change Incident Manager jobs near you
Infographic showing various Change Incident Manager job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, 2% Part Time, and 42% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Change Incident Manager

Epitec, Inc.

Detroit, MI • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

This position is located in Detroit MI for one of the largest healthcare companies in the State.

Job Description

Summary Oversee development of ITSM-based management process and controls to ensure IT service delivery meets business objectives with high quality. Provide a single point of contact for one or more IT Service Management process (es). Examples: Incident, Change, Problem. Will act as Incident Manager with day-to-day responsibility for investigating and coordinating resolution actions for severity incidents. Departmental Requirements: ITIL V3 Certified Professional Incident Management Systems Training/Certification (ex. BMC Certified Professional, HPSM Certification, etc.) 10 Years Incident Management experience. Departmental Preferences: Looking for a seasoned very strong service manager. Strong background/knowledge of ITIL Framework Customer Service and/or Network Operations Center background Corporate Requirements: Serve as a liaison between the business area and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirement. Support one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple function of the business. Serve in a lead role. Conduct data gathering and analysis to understand business strategy requirements. Lead and provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective. Lead the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits. Analyze customer?s operations to understand their strengths and weaknesses to determine opportunities for improvements. Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers. Develop and assist in the presentation of businesses cases. Develop user test cases and system integration testing and validate test results during testing. Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed. Review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk. Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution. Monitor and analyze performance metrics to ensure customer satisfaction. Keeps customers informed of problems, issues, and status. Manage customers? expectations. Ensure IT solutions meet customers? needs. Coach and transfer knowledge to less experienced team members. Other duties may be assigned. Qualifications EDUCATION AND/OR EXPERIENCE Bachelor?s degree in related field preferred. Five (5) years of relevant technical or business work experience required. OTHER SKILLS AND ABILITIES Leadership skills, experience/in-depth knowledge of business operations and systems requirement processes. Display innovation in identifying, proposing, and overseeing the execution of business solutions. Written and verbal communication skills interpersonal skills. Ability to work independently, or within a team environment. Other related skills and/or abilities may be required to perform this job.

Additional Information

This is a DIRECT HIRE Position. MUST BE a US CITIZEN OR GREEN CARD HOLDER









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