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It Incident Manager Jobs (NOW HIRING)

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

IT Incident Manager A well known client in the banking industry is currently hiring an IT Incident Manager. Position Overview: The IT Incident Manager is responsible for coordinating troubleshooting ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

IT Incident Manager Business Unit: Technology Reports to: Director of Service Quality Position Overview: The IT Incident Manager is responsible for coordinating troubleshooting and remediation ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

IT Incident Manager Business Unit: Technology Reports to: Director of Service Quality Position Overview: The IT Incident Manager is responsible for coordinating troubleshooting and remediation ...

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

The IT Incident Management Lead is accountable for the Incident Management practice at K&L Gates LLP. This role ensures rapid restoration of IT services with minimal disruption to client work, court ...

OpenLoop Health, Inc

Lead IT Incident Manager

About The Role OpenLoop is looking for an IT Incident Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be acting as the incident commander, holds the ...

HMG America

Incident Manger

Jackson, MI

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

USAA

Incident Manager Senior

San Antonio, TX · Hybrid

Experience in IT Operations, IT Service Management (ITSM), Service Desk, Command Center, or IT Incident Management. * Ability to rapidly assess operational risk, prioritize response efforts, and ...

Posted today

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

Jobgether

Lead and coordinate the resolution of high-priority and major IT incidents to minimize business ... Manage incident response activities across infrastructure, applications, cloud platforms, databases ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

$97K - $146K/yr

... the IT environment, and effectively bring them to resolution and/or closure. * Understand the ... Incident Manager and/or leading a support team. * Superior English language and communication ...

Material Handling Systems

Incident Manager

Atlanta, GA · On-site

$100K - $151K/yr

Position Summary The Incident Manager is responsible for leading the real-time response to high ... Demonstrated experience managing high-severity incidents (preferably in OT/IT or warehouse ...

Northeastern University

Incident Manager

Boston, MA · On-site

It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills ... The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator.

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6 ... Collaborate with IT and cybersecurity teams to improve incident response processes. * Participate ...

NorthEastern

Incident Manager

Boston, MA · On-site

It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills ... The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator.

Apple

Senior Incident Manager

Austin, TX · On-site

Description As a Senior Incident Manager, you'll drive the incident management process end-to-end - ensuring it's executed consistently and accurately, while continuously improving it. You'll lead ...

ASM Research

Incident Manager, Junior

Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Title: Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and ... IT networks, and conduct cursory analysis of log data * Monitoring external data sources to ...

Nexcess

Security Incident Manager

$120K - $140K/yr

Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters. Overview The Information Security Incident Manager is responsible for leading ...

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How much do it incident manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for it incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Incident Manager, and why are they important?

To thrive as an IT Incident Manager, you need a solid understanding of IT service management (ITSM), problem-solving abilities, and a relevant degree or certifications like ITIL. Familiarity with incident management tools such as ServiceNow or Jira, and knowledge of monitoring and alerting systems are typically required. Excellent communication, leadership, and decision-making skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial to restoring services quickly, minimizing business impact, and ensuring a structured response to IT incidents.

What are some typical challenges faced by IT Incident Managers when coordinating cross-functional teams during major incidents?

IT Incident Managers often encounter challenges such as ensuring clear communication among diverse technical and non-technical stakeholders, managing conflicting priorities under time pressure, and rapidly identifying the root cause of incidents. They must facilitate collaboration between teams like network, application, and support, while keeping leadership informed and minimizing business impact. Successfully navigating these challenges requires strong leadership, decisive problem-solving, and the ability to stay calm during high-stress situations.

How much does an IT incident manager get paid?

The average salary for an IT Incident Manager in the United States ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized certifications can earn higher salaries, and the position often requires strong problem-solving skills and familiarity with incident management tools like ServiceNow or Jira.

What is an IT Incident Manager?

IT Incident Managers are professionals responsible for overseeing the response to IT incidents within an organization, such as system outages, security breaches, or other disruptions. They coordinate teams, communicate with stakeholders, and ensure that incidents are resolved efficiently to minimize business impact. Their role also includes analyzing the root causes of incidents and implementing improvements to prevent future occurrences.
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It Incident Manager jobs near you
Infographic showing various It Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

IT Incident Manager

Logix Guru

Pittsburgh, PA • On-site

Contractor

Posted 24 days ago

Job description

IT Incident Manager
A well known client in the banking industry is currently hiring an IT Incident Manager.
Position Overview:
The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.
Core Required Technical Skills
ITIL v4 Foundation certification required; ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred.
  • Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment.
  • Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes.
  • Experience administering xMatters or comparable enterprise incident notification, on-call scheduling, and stakeholder communications platforms.
  • Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices.
  • Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge calls, and providing clear communications to technical and business stakeholders.
  • Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking, and continual service improvement initiatives.
  • Experience developing operational dashboards and reporting utilizing KPIs such as MTTD, MTTA, MTTR, SLA attainment, and incident trend analysis.
  • Experience supporting highly regulated industries with strong operational risk, audit, and compliance requirements.
  • Excellent written and verbal communication skills with the ability to lead cross-functional technical teams during high-impact production incidents.

Primary Responsibilities:
  • Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.
  • Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.
  • Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.
  • Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.
  • Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting the clients reputation.
  • Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.
  • Produces robust reporting/metrics to show trending versus defined performance targets.
  • Performs other related duties and projects as assigned.
  • All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

Nice to Have
  • ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification.
  • Experience with Ivanti Neurons ITSM and workflow automation.
  • Experience integrating xMatters with Ivanti, Microsoft Teams, monitoring platforms, and enterprise automation tools.
  • Familiarity with enterprise observability and monitoring platforms such as Dynatrace, ControlUp, SolarWinds, or ThousandEyes.
  • Experience with AI-assisted operations (AIOps), event correlation, predictive analytics, and intelligent incident triage.
  • Demonstrated ability to drive continual service improvement through automation, operational metrics, and process maturity.

For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree.**
This is a Contract to Hire position.

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