ZipRecruiter

Log In

1

It Incident Manager Jobs (NOW HIRING)

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

IT Incident Manager Business Unit: Technology Reports to: Director of Service Quality Position Overview: The IT Incident Manager is responsible for coordinating troubleshooting and remediation ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA

IT Incident Manager Business Unit: Technology Reports to: Director of Service Quality Position Overview: The IT Incident Manager is responsible for coordinating troubleshooting and remediation ...

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

The IT Incident Management Lead is accountable for the Incident Management practice at K&L Gates LLP. This role ensures rapid restoration of IT services with minimal disruption to client work, court ...

HMG America

Incident Manger

Jackson, MI

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

Lendistry

Incident Manager

A Day in the Life The Incident Manager leads the organization's security and operational incident ... It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Incident Manager is responsible for executing the Major ...

Northeastern University

Incident Manager

Boston, MA · On-site

It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills ... The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator.

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Incident Manager is responsible for executing the Major ...

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6 ... Collaborate with IT and cybersecurity teams to improve incident response processes. * Participate ...

Lendistry

Incident Manager

Los Angeles, CA · On-site

A Day in the Life The Incident Manager leads the organization's security and operational incident ... It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling ...

Golden1

Major Incident Manager

Sacramento, CA · On-site

$102 - $125/hr

MAJOR INCIDENT MANAGER STATUS: EXEMPT REPORTS TO: MGR - IT SERVICE MANAGEMENT DEPARTMENT ... Creating tasks for other IT departments to work on the problem resolution. * Monitors problem ...

NorthEastern

Incident Manager

Boston, MA · On-site

It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills ... The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator.

Apple

Senior Incident Manager

Austin, TX · On-site

Description As a Senior Incident Manager, you'll drive the incident management process end-to-end - ensuring it's executed consistently and accurately, while continuously improving it. You'll lead ...

Lendistry

Incident Manager

Lumberton, NC · On-site

A Day in the Life The Incident Manager leads the organization's security and operational incident ... It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

Description As a Senior Incident Manager, you'll drive the incident management process end‑to‑end - ensuring it's executed consistently and accurately, while continuously improving it. You'll ...

next page

Showing results 1-20

All JobsGovernment JobsEmergency Services JobsIncident Response Manager JobsIt Incident Manager Jobs

It Incident Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do it incident manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an IT Incident Manager?

IT Incident Managers are professionals responsible for overseeing the response to IT incidents within an organization, such as system outages, security breaches, or other disruptions. They coordinate teams, communicate with stakeholders, and ensure that incidents are resolved efficiently to minimize business impact. Their role also includes analyzing the root causes of incidents and implementing improvements to prevent future occurrences.

What are some typical challenges faced by IT Incident Managers when coordinating cross-functional teams during major incidents?

IT Incident Managers often encounter challenges such as ensuring clear communication among diverse technical and non-technical stakeholders, managing conflicting priorities under time pressure, and rapidly identifying the root cause of incidents. They must facilitate collaboration between teams like network, application, and support, while keeping leadership informed and minimizing business impact. Successfully navigating these challenges requires strong leadership, decisive problem-solving, and the ability to stay calm during high-stress situations.

What are the key skills and qualifications needed to thrive as an IT Incident Manager, and why are they important?

To thrive as an IT Incident Manager, you need a solid understanding of IT service management (ITSM), problem-solving abilities, and a relevant degree or certifications like ITIL. Familiarity with incident management tools such as ServiceNow or Jira, and knowledge of monitoring and alerting systems are typically required. Excellent communication, leadership, and decision-making skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial to restoring services quickly, minimizing business impact, and ensuring a structured response to IT incidents.

How much does an IT incident manager get paid?

The average salary for an IT Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Professionals in this role often require strong problem-solving skills and familiarity with incident management tools like ServiceNow or Jira.

What does an IT incident manager do?

An IT incident manager is responsible for managing and resolving IT incidents to restore normal service operations as quickly as possible. They coordinate response teams, communicate with stakeholders, and document incidents to prevent future issues, often using IT service management tools and following established procedures.
More about It Incident Manager jobs

What cities are hiring for It Incident Manager jobs?

Cities with the most It Incident Manager job openings:

Who are the top companies hiring for It Incident Manager jobs?

The top employers for It Incident Manager jobs are:

What states have the most It Incident Manager jobs?

States with the most job openings for It Incident Manager jobs include:

What job categories do people searching It Incident Manager jobs look for?

The top searched job categories for It Incident Manager jobs are:

It Incident Manager jobs near you
Infographic showing various It Incident Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

IT Incident Manager

Pittsburgh, PA • On-site

F.N.B. Corporation
Finance and Insurance • 1 - 5K employees
Learn more about F.N.B. Corporationexternal

Full-time

Re-posted 19 days ago

Job description

Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
**Please note: this on-site position is based at our Financial Center in Pittsburgh, PA. Candidates must be local, or willing to relocate to the area.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
At First National Bank, we value relevant experience and the accomplishments you've achieved throughout your career. For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree.**
Core Required Technical Skills
  • ITIL v4 Foundation certification required; ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred.
  • Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment.
  • Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes.
  • Experience administering xMatters or comparable enterprise incident notification, on-call scheduling, and stakeholder communications platforms.
  • Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices.
  • Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge calls, and providing clear communications to technical and business stakeholders.
  • Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking, and continual service improvement initiatives.
  • Experience developing operational dashboards and reporting utilizing KPIs such as MTTD, MTTA, MTTR, SLA attainment, and incident trend analysis.
  • Experience supporting highly regulated industries with strong operational risk, audit, and compliance requirements.
  • Excellent written and verbal communication skills with the ability to lead cross-functional technical teams during high-impact production incidents.

Nice to Have
  • ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification.
  • Experience with Ivanti Neurons ITSM and workflow automation.
  • Experience integrating xMatters with Ivanti, Microsoft Teams, monitoring platforms, and enterprise automation tools.
  • Familiarity with enterprise observability and monitoring platforms such as Dynatrace, ControlUp, SolarWinds, or ThousandEyes.
  • Experience with AI-assisted operations (AIOps), event correlation, predictive analytics, and intelligent incident triage.
  • Demonstrated ability to drive continual service improvement through automation, operational metrics, and process maturity.

Position Title: IT Incident Manager
Business Unit: Technology
Reports to: Director of Service Quality
Position Overview:
The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.
Primary Responsibilities:
Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.
Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.
Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.
Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.
Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting FNB's reputation.
Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.
Produces robust reporting/metrics to show trending versus defined performance targets.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
Associates
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Excellent customer service skills
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Apply