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It Incident Manager Jobs (NOW HIRING)

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

The IT Incident Management Lead is accountable for the Incident Management practice at K&L Gates LLP. This role ensures rapid restoration of IT services with minimal disruption to client work, court ...

KeyBank

Technical Incident Manager

Brooklyn, OH · On-site

$63K - $96K/yr

Location: 4910 Tiedeman Road, Brooklyn Ohio The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting KeyBank's enterprise systems. This role is ...

Keybank

Technical Incident Manager

Brooklyn, OH · Remote

$63K - $96K/yr

Location: 4910 Tiedeman Road, Brooklyn Ohio The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting KeyBank's enterprise systems. This role is ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

HMG America

Incident Manger

Jackson, MI

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

Logicplanet, Inc.

Incident Manager

Woodbridge, NJ

Role: Handle and coordinate IT/cyber incidents to ensure quick resolution and minimal impact. Responsibilities: Manage incident lifecycle (identify resolve close) Coordinate with SOC, IT, and ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Cockroach Labs exists to build what comes next - before the world requires it. We created ... The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Cockroach Labs exists to build what comes next - before the world requires it. We created ... The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

... the IT environment, and effectively bring them to resolution and/or closure. * Understand the ... Incident Manager and/or leading a support team. * Superior English language and communication ...

Material Handling Systems

Incident Manager

Atlanta, GA · On-site

$87K - $131K/yr

Position Summary The Incident Manager is responsible for leading the real-time response to high ... Demonstrated experience managing high-severity incidents (preferably in OT/IT or warehouse ...

NewGen Technologies

Incident Manager

Aurora, CO · On-site

An Incident Manager records all issues and helps to design ways to prevent similar problems in the ... toughest IT challenges with integrity, security, and outstanding service by delivering both ...

ASM Research

Incident Manager, Junior

Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission ...

Northeastern University

Incident Manager

Boston, MA · On-site

It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills ... The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator.

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It Incident Manager information

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How much do it incident manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for it incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

Is incident manager a good career?

An incident manager is responsible for coordinating responses to IT incidents, ensuring minimal downtime and service disruption. The role requires strong communication, problem-solving skills, and knowledge of IT service management frameworks like ITIL. It can be a rewarding career with opportunities for advancement in IT operations and cybersecurity fields.

What is the salary of an incident manager?

The salary of an Incident Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in IT service management may earn higher compensation, often supplemented with certifications like ITIL.

What are the 5 C's of incident management?

The 5 C's of incident management are Classification, Containment, Correction, Closure, and Communication. These principles help IT Incident Managers efficiently handle and resolve incidents by prioritizing actions, informing stakeholders, and ensuring proper documentation. Mastery of these steps is essential for effective incident response and minimizing downtime.

What are the key skills and qualifications needed to thrive as an IT Incident Manager, and why are they important?

To thrive as an IT Incident Manager, you need a solid understanding of IT service management (ITSM), problem-solving abilities, and a relevant degree or certifications like ITIL. Familiarity with incident management tools such as ServiceNow or Jira, and knowledge of monitoring and alerting systems are typically required. Excellent communication, leadership, and decision-making skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial to restoring services quickly, minimizing business impact, and ensuring a structured response to IT incidents.

What does an IT incident manager do?

An IT incident manager is responsible for managing and resolving IT incidents to restore normal service operations as quickly as possible. They coordinate response teams, prioritize issues based on impact, and communicate with stakeholders, often using incident management tools and frameworks like ITIL. Strong problem-solving, communication skills, and knowledge of IT systems are essential for this role.

What are some typical challenges faced by IT Incident Managers when coordinating cross-functional teams during major incidents?

IT Incident Managers often encounter challenges such as ensuring clear communication among diverse technical and non-technical stakeholders, managing conflicting priorities under time pressure, and rapidly identifying the root cause of incidents. They must facilitate collaboration between teams like network, application, and support, while keeping leadership informed and minimizing business impact. Successfully navigating these challenges requires strong leadership, decisive problem-solving, and the ability to stay calm during high-stress situations.

What are IT Incident Managers?

IT Incident Managers are professionals responsible for overseeing the response to IT incidents within an organization, such as system outages, security breaches, or other disruptions. They coordinate teams, communicate with stakeholders, and ensure that incidents are resolved efficiently to minimize business impact. Their role also includes analyzing the root causes of incidents and implementing improvements to prevent future occurrences.
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It Incident Manager jobs near you
Infographic showing various It Incident Manager job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

IT Major Incident Management

Sumitomo Mitsui Financial Group, Inc.

Charlotte, NC • Hybrid

Other

Posted 4 days ago

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Incident Manager is responsible for the end-to-end management of all IT major incidents. The manager would leverage technology to issue all communications and provide timely updates to all key stakeholders and management. The Incident Manager would be responsible for leading, driving, facilitating, and chairing all service restoration activities, meetings, and conference calls.
The Incident Manager would be responsible for providing support for all Regional / Global incidents when required and is required to be flexible to work extended hours, which may require occasional weekend and late-night support.

Role Objectives
  • Contact support groups and coordinate resources during a major incident
  • Manage major incident from beginning to end, which includes providing intermittent updates until closure.
  • Work with key stakeholders to publish a Post incident report which includes a chronology of steps taken to research and resolve the incident, business impact, probable root cause, and preventative actions.
  • Ability to learn / apply / retain a large volume of information
  • Ability to work under pressure while ensuring a high standard of work (documentation, interaction with many different levels)
  • Must work flexible working hours as described in the job scope.
  • Work with Problem Manager to ensure underlying causal factors have been identified and that preventative measures have been documented and are being addressed before updating and closing out major incidents.
  • Perform trend analysis on recurring incidents and establish an action plan with relevant technical stakeholders to implement permanent resolutions.
  • Responsible for planning and coordinating all activities required to perform, monitor, escalate, and report on major incidents
  • Responsible for communicating with the Service Owner and all relevant stakeholders throughout the major incident
  • Facilitate Incident reviews ensuring a complete incident summary with resolution, business impact, outage times, and root cause.
  • Ensure the closure of all resolved major incidents
  • Improve quality of IT service by identifying recurring incidents and work with respective teams to implement preventative measures
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable, and create action plans to implement improvements
  • Work with Problem Manager to ensure preventative measures are implemented.
  • Expert ability to interact with users and other technical staff to correct incidents on a timely basis
Qualifications and Skills
  • 2 to 5 years of specialized experience
  • 3-5 Years Experience working in IT Incident / Service Management, or similar role.
  • Required: BA / BS
  • Preferred: MA / MS / MBA
  • Licenses / Certifications / Registrations: ITIL Certification Preferred
  • Software Systems / Programming Languages: Prior experience with ServiceNow preferred
Additional Requirements

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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