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Incident Manager Jobs (NOW HIRING)

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Role:- Incident Manager Address :- Oakland, CA (3 Days onsite) Job Type: Full Time Responsibilities: * Manage incident management bridge calls with support teams, on-call support application teams ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) * Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

HMG America

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

Cockroach Labs

Incident Manager

San Mateo, CA

The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

Verisk

Incident Manager

Jersey City, NJ · On-site

They are seeking a highly skilled Incident Manager to lead Major Incident Management and ensure rapid restoration of services during critical outages. Responsibilities : • Lead and coordinate Major ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security ...

Material Handling Systems

Incident Manager

Atlanta, GA

$100K - $151K/yr

Position Summary The Incident Manager is responsible for leading the real-time response to high-impact incidents across complex automated warehouse environments. This role ensures rapid service ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

Description As an Incident Manager, you will be a part of the Sysco Information Technology Service Management team based in Houston, Texas, and responsible for the Sysco Incident Management process.

Verisk

Incident Manager

Jersey City, NJ

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton, Colorado. Support company's 24/7 Network Operations Center. Lead a group of 5G Network Surveillance & Fault ...

Gainwell Technologies LLC

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

Gainwell Technologies

Incident Manager

Gold River, CA

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

AssetMark, Inc.

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

AssetMark

Incident Manager

Charlotte, NC

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

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Incident Manager information

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How much do incident manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident manager's salary?

An incident manager's salary typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior incident managers or those in specialized sectors may earn higher salaries, and certifications like ITIL can influence compensation.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the 5 C's of incident command?

The 5 C's of incident command are Command, Control, Communication, Coordination, and Collaboration. These principles help incident managers, including those in roles like Incident Manager, effectively organize response efforts, ensure clear communication, and maintain operational efficiency during emergencies.

What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What Is an Incident Manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an Incident Manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

Is incident management a good career?

Incident management is a vital role in IT and security fields, focusing on quickly resolving disruptions to minimize impact. It requires strong problem-solving, communication skills, and often involves certifications like ITIL or CISSP. The role offers opportunities for advancement and can be rewarding for those interested in operational stability and crisis response.

What does an incident manager do?

An incident manager is responsible for coordinating the response to IT or operational incidents to minimize impact and restore services quickly. They analyze incident reports, communicate with stakeholders, and implement corrective actions, often using incident management tools and frameworks like ITIL. Strong problem-solving, communication skills, and certifications such as ITIL are typically required.
More about Incident Manager jobs
What cities are hiring for Incident Manager jobs? Cities with the most Incident Manager job openings:
What are the most commonly searched types of Incident jobs? The most popular types of Incident jobs are:
Who are the top companies hiring for Incident Manager jobs? The top employers for Incident Manager jobs are:
What states have the most Incident Manager jobs? States with the most job openings for Incident Manager jobs include:
What job categories do people searching Incident Manager jobs look for? The top searched job categories for Incident Manager jobs are:
Incident Manager jobs near you
Infographic showing various Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager

Hirekeyz Inc

Oakland, CA • On-site

Contractor

Re-posted 20 days ago

Job description

Role:- Incident Manager

Address :- Oakland, CA (3 Days onsite)

Job Type: Full Time

Responsibilities:

  • Manage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinating repair efforts for all major incidents (P1 – P4).
  • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
  • Track and document incident updates in real time
  • Since Major incidents are highly escalated cases, handling with presence of mind and innovation.
  • Support the development and execution of change management plans to drive adoption and utilization of new processes, systems, and technologies.
  • Reviewing changes, their priority, their urgency and performing risk analysis.
  • Creating problem tickets and respective action items, reviewing root cause analysis and its closers.
  • Performing PIR and Postmortem reports.
  • Leading Site reliability/Disaster Recovery/Game Day/Switchover/Failover activities.
  • Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA, etc.
  • Perform quality audits and data analytics on incident tickets to ensure quality and uncover new trends.
  • Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
  • Provides documentation for Known Error Data Base (KEDB) or similar depository
  • Develop process and procedures that ensure Incident Management related action items are tracked and completed
  • Ensuring the Process adherence, meeting the Quality norms
  • Provide Management reporting on Incident Metrics and Incident Management performance

Qualifications/Skills required.

  • Degree in computer science, Information Technology, or related field.
  • 7-10 years of experience in incident management or related field.
  • Knowledge of Cloud services is must. ( AWS/Azure/GCP)
  • Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across platform teams while avoiding common pitfalls.
  • Should be able to plan and conduct site reliability testing
  • Should have experience in AMS - Application Management Services.
  • Knowledge of incident management/change management/problem management processes and procedures.
  • Experience with and knowledge of change management principles, methodologies and tools
  • Excellent problem-solving and analytical skills.
  • Excellent verbal & written communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple tasks simultaneously.

Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100% hosted over cloud and to drive Applications related issues.