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Incident Manager Jobs (NOW HIRING)

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Role:- Incident Manager Address :- Oakland, CA (3 Days onsite) Job Type: Full Time Responsibilities: * Manage incident management bridge calls with support teams, on-call support application teams ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) * Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

HMG America

Incident Manger

Jackson, MI

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

Cockroach Labs

Incident Manager

San Mateo, CA

The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

Verisk

Incident Manager

Jersey City, NJ

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

SmithRx

Incident Manager

Plano, TX · On-site

As an Incident Manager, you will bring order to chaos, lead cross-functional teams through high-pressure situations, and drive the systemic changes needed to prevent future disruptions. What you will ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security ...

NewGen Technologies

Incident Manager

Aurora, CO

An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

Infosys

Incident Manager

Plano, TX · On-site

In the role of Incident Manager, you will manage high-severity production incidents and facilitate communication between technical teams and clients to ensure timely project completion and effective ...

NewGen Technologies

Incident Manager

Aurora, CO

An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...

AssetMark, Inc.

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

AssetMark

Incident Manager

Charlotte, NC

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

Gainwell Technologies

Incident Manager

Gold River, CA

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

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Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do incident manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What Is an Incident Manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

What are the 5 C's of incident management?

The 5 C's of incident management are typically categorized as Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Managers effectively handle and resolve incidents by ensuring clear communication, organized response efforts, limiting impact, implementing fixes, and closing the incident properly. Mastery of these concepts is essential for efficient incident response and recovery in IT and security environments.

How does an Incident Manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What does an Incident Manager do?

An Incident Manager is responsible for overseeing and managing the response to IT service disruptions or incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible while minimizing the impact on business operations. They coordinate communication between technical teams, stakeholders, and customers, and ensure that incidents are properly documented and analyzed to prevent future occurrences. Incident Managers also play a critical role in developing and implementing incident response processes and reporting on incident trends.
More about Incident Manager jobs
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What states have the most Incident Manager jobs? States with the most job openings for Incident Manager jobs include:
What job categories do people searching Incident Manager jobs look for? The top searched job categories for Incident Manager jobs are:
Incident Manager jobs near you
Infographic showing various Incident Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 26% Full Time, 68% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager

Hirekeyz Inc

Oakland, CA • On-site

Contractor

Posted 6 days ago

Job description

Role:- Incident Manager

Address :- Oakland, CA (3 Days onsite)

Job Type: Full Time

Responsibilities:

  • Manage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinating repair efforts for all major incidents (P1 – P4).
  • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
  • Track and document incident updates in real time
  • Since Major incidents are highly escalated cases, handling with presence of mind and innovation.
  • Support the development and execution of change management plans to drive adoption and utilization of new processes, systems, and technologies.
  • Reviewing changes, their priority, their urgency and performing risk analysis.
  • Creating problem tickets and respective action items, reviewing root cause analysis and its closers.
  • Performing PIR and Postmortem reports.
  • Leading Site reliability/Disaster Recovery/Game Day/Switchover/Failover activities.
  • Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA, etc.
  • Perform quality audits and data analytics on incident tickets to ensure quality and uncover new trends.
  • Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
  • Provides documentation for Known Error Data Base (KEDB) or similar depository
  • Develop process and procedures that ensure Incident Management related action items are tracked and completed
  • Ensuring the Process adherence, meeting the Quality norms
  • Provide Management reporting on Incident Metrics and Incident Management performance

Qualifications/Skills required.

  • Degree in computer science, Information Technology, or related field.
  • 7-10 years of experience in incident management or related field.
  • Knowledge of Cloud services is must. ( AWS/Azure/GCP)
  • Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across platform teams while avoiding common pitfalls.
  • Should be able to plan and conduct site reliability testing
  • Should have experience in AMS - Application Management Services.
  • Knowledge of incident management/change management/problem management processes and procedures.
  • Experience with and knowledge of change management principles, methodologies and tools
  • Excellent problem-solving and analytical skills.
  • Excellent verbal & written communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple tasks simultaneously.

Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100% hosted over cloud and to drive Applications related issues.