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Incident Manager Jobs (NOW HIRING)

HMG America

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

Koniag, Inc.

Incident Manager

Washington, DC · On-site

$89K - $119K/yr

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Role:- Incident Manager Address :- Oakland, CA (3 Days onsite) Job Type: Full Time Responsibilities: * Manage incident management bridge calls with support teams, on-call support application teams ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) * Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

kgs

Incident Manager

Washington, DC · Hybrid

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

Dexian DISYS

Incident Manager

Brooklyn, OH · On-site

$50 - $55/hr

Incident Manager Location : Cleveland, OH/ Albany, NY/ Buffalo, NY Pay Range: $50/hr - $55/hr on W2 Duration: 10+ months Job Summary The Incident Manager is responsible for leading the timely ...

kgs

Incident Manager

Washington, DC · Hybrid

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

ASM Research

Incident Manager

Manassas, VA · On-site

Position Summary The Incident Manager owns the end-to-end incident management process for the Service Desk, ensuring service disruptions are identified, prioritized, escalated, and resolved within ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

Verisk

Incident Manager

Jersey City, NJ · On-site

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

Lendistry

Incident Manager

A Day in the Life The Incident Manager leads the organization's security and operational incident response function while supporting the GRC program that keeps the company audit-ready. This role owns ...

85 SolutionHealth

Incident Manager

Boston, MA · On-site

SolutionHealth is seeking a Senior ITSM Operations Analyst to design, lead, and reinforce IT service management processes, with emphasis on Incident Management, Major Incident Response, Problem ...

85 SolutionHealth

Incident Manager

Boston, MA · On-site

SolutionHealth is seeking a Senior ITSM Operations Analyst to design, lead, and reinforce IT service management processes, with emphasis on Incident Management, Major Incident Response, Problem ...

Lendistry

Incident Manager

Los Angeles, CA · On-site

A Day in the Life The Incident Manager leads the organization's security and operational incident response function while supporting the GRC program that keeps the company audit-ready. This role owns ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...

Epoch Biodesign

Incident Manager

San Francisco, CA · On-site

$136.12 - $165/hr

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

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Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
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Incident Manager jobs near you
Infographic showing various Incident Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manger

Jackson, MI • On-site

HMG America
IT Services • 11 - 50 employees
Learn more about HMG Americaexternal

Full-time

Re-posted yesterday

Job description

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process

Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.

Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.

Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.

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