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Incident Manager Jobs (NOW HIRING)

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

EchoStar

Incident Manager

Littleton, CO

$115K/yr

Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton, Colorado. Support company's 24/7 Network Operations Center. Lead a group of 5G Network Surveillance & Fault ...

Crusoe

Incident Manager

San Francisco, CA · On-site

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

NorthEastern

Incident Manager

Boston, MA

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...

Crusoe

Incident Manager

San Francisco, CA · On-site

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

Crusoe

Incident Manager

San Francisco, CA · On-site

The Incident Manager will uphold service reliability and customer trust by managing high-visibility incidents, ensuring rapid responses to technical challenges, and developing preventative strategies ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

ASM Research

Incident Manager, Junior

Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission ...

Nexcess

Security Incident Manager

$120K - $140K/yr

Overview The Security Incident Manager is responsible for leading and coordinating the organization's incident management program to ensure timely response, effective communication, operational ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

IT Incident Manager A well known client in the banking industry is currently hiring an IT Incident Manager. Position Overview: The IT Incident Manager is responsible for coordinating troubleshooting ...

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Jobgether

As a Staff Incident Manager, you will lead the end-to-end response to critical production incidents, ensuring fast resolution while strengthening long-term operational resilience. You will coordinate ...

Apple

Senior Incident Manager

Austin, TX

If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role focuses on leading and improving the incident response program for Apple Wallet, ensuring that when ...

RaceTrac

Senior Incident Manager

Atlanta, GA

The Senior Manager of Incident Management is accountable for the end-to-end Incident Management lifecycle, ensuring rapid restoration of service, effective coordination during major incidents, and ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Apple

Senior Incident Manager

Austin, TX · On-site

If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role focuses on leading and improving the incident response program for Apple Wallet, ensuring that when ...

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Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do incident manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident manager's salary?

An incident manager's salary typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior incident managers or those in specialized sectors may earn higher salaries, and certifications like ITIL can influence compensation.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the 5 C's of incident command?

The 5 C's of incident command are Command, Control, Communication, Coordination, and Collaboration. These principles help incident managers, including those in roles like Incident Manager, effectively organize response efforts, ensure clear communication, and maintain operational efficiency during emergencies.

What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What Is an Incident Manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an Incident Manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

Is incident management a good career?

Incident management is a vital role in IT and security fields, focusing on quickly resolving disruptions to minimize impact. It requires strong problem-solving, communication skills, and often involves certifications like ITIL or CISSP. The role offers opportunities for advancement and can be rewarding for those interested in operational stability and crisis response.

What does an incident manager do?

An incident manager is responsible for coordinating the response to IT or operational incidents to minimize impact and restore services quickly. They analyze incident reports, communicate with stakeholders, and implement corrective actions, often using incident management tools and frameworks like ITIL. Strong problem-solving, communication skills, and certifications such as ITIL are typically required.
More about Incident Manager jobs
What cities are hiring for Incident Manager jobs? Cities with the most Incident Manager job openings:
What are the most commonly searched types of Incident jobs? The most popular types of Incident jobs are:
Who are the top companies hiring for Incident Manager jobs? The top employers for Incident Manager jobs are:
What states have the most Incident Manager jobs? States with the most job openings for Incident Manager jobs include:
What job categories do people searching Incident Manager jobs look for? The top searched job categories for Incident Manager jobs are:
Incident Manager jobs near you
Infographic showing various Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Incident Manager

Incident Manager

Gainwell Technologies

Gold River, CA • On-site

$80K - $115K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

119th of 215 rated software companies

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating response teams, communicating updates to stakeholders, and implementing processes to prevent future incidents, requiring strong analytical, problem-solving, and communication skills to effectively lead during critical situations
Your role in our mission
  • Lead the incident management process and oversee team members involved in resolving incidents.
  • Quickly detect service disruptions, assess their impact, and escalate critical incidents to the appropriate teams
  • Assemble and lead cross-functional teams to investigate, diagnose, and resolve incidents, assigning tasks and managing resource allocation
  • Provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines
  • Conduct post-incident reviews to identify the root causes of incidents, develop preventative measures, and improve future response strategies
  • Develop, document, and maintain incident management procedures, including escalation protocols and best practices
  • Track incident metrics, analyze trends, and generate reports to identify areas for improvement and inform decision-making
  • Work closely with Infrastructure, operations, and support teams to resolve incidents efficiently.
  • Proficiency in ITSM (IT Service Management), including incident management, documentation, and hardware
  • Proficiency in incident response, infrastructure, ITIL, metrics, production environment, incident reports, technical issues, NOC (Network Operations Center), SOC (Security Operations Center), client-facing, Cloud, AWS and SharePoint
  • Create reports as required to establish that all required SLAs are being meet for the project

What we're looking for
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Nine or more years of support services, project, or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
  • Experience working with AWS services, architecture, and operational best practices.

Other Qualifications
  • Good project management skills
  • Good analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership and organizational skills
  • Good communication skills
  • Good skills in managing to contracts and budgets
  • Good relationship building skills
  • Ability to work in a team environment
  • Willingness to travel
  • Requires 24/7 on-call availability to manage and resolve critical incidents as they arise

What you should expect in this role
  • HYBRID ROLE: Considering applicants who live within a 30+ mile radius of Gold River, California who are able work onsite 2 days per week
  • May require additional onsite to attend meetings and collaborations in the office as needed
  • Weekend and evening work
  • Opportunities to travel through your work (0-10%)
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is 7/30/2026

The pay range for this position is $80,000 - $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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