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Incident Manager Jobs (NOW HIRING)

Empower AI Inc.

Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution. * Monitors ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

Belcan

Incident Manager

Annapolis, MD

$32.89/hr

Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #Annapolisjobs; #IncidentManagerjobs ; Start Date: Immediate We provide a competitive pay ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...

Crusoe

Incident Manager

San Francisco, CA · On-site

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

AssetMark

Incident Manager

Charlotte, NC

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

AssetMark, Inc.

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

Material Handling Systems

Incident Manager

Atlanta, GA · On-site

$87K - $131K/yr

Position Summary The Incident Manager is responsible for leading the real-time response to high-impact incidents across complex automated warehouse environments. This role ensures rapid service ...

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...

Empower AI Inc.

Incident Manager

Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution. * Monitors ...

Empower AI Inc.

Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution. * Monitors ...

Crusoe

Incident Manager

San Francisco, CA · On-site

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

Crusoe

Incident Manager

San Francisco, CA · On-site

The Incident Manager will uphold service reliability and customer trust by managing high-visibility incidents, ensuring rapid responses to technical challenges, and developing preventative strategies ...

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton, Colorado. Support company's 24/7 Network Operations Center. Lead a group of 5G Network Surveillance & Fault ...

NorthEastern

Incident Manager

Boston, MA

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

Belcan

Incident Manager

Annapolis, MD

$32.89/hr

Incident Manager Location: ANNAPOLIS, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #ANNAPOLISjobs; #IncidentManagerjobs ; Start Date: Immediate We provide a competitive pay ...

ACL Digital

Incident Manager

Boston, MA · On-site

$37.14/hr

Incident and Reporting Manager Work Schedule: 40 hours/week Location: Hybrid, 3 days onsite, 216 Mass Avenue Boston MA 02115 * pay rate Range $37.14/hr ) * Duration: 7 months - Is there potential for ...

ASM Research

Incident Manager, Junior

Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission ...

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All JobsIncident Manager Jobs

Incident Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident manager's salary?

An incident manager's salary typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior incident managers or those with specialized skills and certifications can earn higher salaries, often exceeding $150,000. The role often requires strong problem-solving, communication skills, and familiarity with incident management tools like ITIL or ServiceNow.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What Is an Incident Manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an Incident Manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

Is incident management a good career?

Incident management is a valuable career path that involves coordinating responses to IT or operational disruptions, requiring skills in communication, problem-solving, and technical tools like ticketing systems. It offers opportunities for advancement into roles such as Service Manager or Security Analyst and often requires certifications like ITIL. The role provides a dynamic work environment with the potential for job stability and growth in various industries.

What does an incident manager do?

An incident manager is responsible for coordinating the response to IT or operational incidents to minimize impact and restore services quickly. They analyze incident reports, communicate with stakeholders, and implement corrective actions, often using incident management tools and following established procedures. Strong communication, problem-solving skills, and knowledge of ITIL or similar frameworks are essential for this role.

What jobs pay $2000 a day?

Incident Managers typically do not earn $2000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance positions in fields like cybersecurity, management consulting, or project leadership. These roles often require extensive experience, certifications, and a high level of expertise. Most incident management roles offer salaries or daily rates significantly below this threshold unless combined with consulting or contract work at senior levels.
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Incident Manager jobs near you

Incident Manager

Empower AI Inc.

Full-time

Posted 10 days ago

Key responsibilities

  • Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution.

  • Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution.

  • Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle.

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Highlights of Responsibilities:

  • Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution.
  • Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs.
  • Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution.
  • Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle.
  • Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions.
  • Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance.
  • Develops and maintains incident management procedures, work instructions, and escalation runbooks.
  • Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations.
  • Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation.
  • Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference.
Qualifications

Requirements:

  • Shall possess at the time of award a Secret security clearance
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Education and Experience: 

  • Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
  • Required Experience: 3 or more years of professional experience supporting a similar role.
  • Experience supporting a DoD or J6 customer is a plus.
  • Certification:
    • ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst
  • Preferred:
    • ITIL v4 Managing Professional, HDI Problem Management Professional
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Employment Type: FULL_TIME

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