Incident Manager
Plano, TX · On-site
... Incident and Event Management (SIEM) Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced ...
Incident Manager
Plano, TX · On-site
... Incident and Event Management (SIEM) Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced ...
Incident Manager
Aurora, CO · On-site
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident Manager
Aurora, CO · On-site
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...
Incident Manager
Annapolis, MD · On-site
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #Annapolisjobs; #IncidentManagerjobs; Start Date: Immediate We provide a competitive pay ...
Incident Manager
Annapolis, MD · On-site
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #Annapolisjobs; #IncidentManagerjobs; Start Date: Immediate We provide a competitive pay ...
Incident Manager
$87K - $131K/yr
Position Summary The Incident Manager is responsible for leading the real-time response to high-impact incidents across complex automated warehouse environments. This role ensures rapid service ...
Incident Manager
$87K - $131K/yr
Position Summary The Incident Manager is responsible for leading the real-time response to high-impact incidents across complex automated warehouse environments. This role ensures rapid service ...
Incident Manager
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #Annapolisjobs; #IncidentManagerjobs ; Start Date: Immediate We provide a competitive pay ...
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Incident Manager
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #Annapolisjobs; #IncidentManagerjobs ; Start Date: Immediate We provide a competitive pay ...
Incident Manager
Maple Grove, MN · On-site
Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...
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Incident Manager
Maple Grove, MN · On-site
Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...
Incident Manager
Tampa, FL · On-site
$140K - $170K/yr
Incident Manager - Tampa, FL Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building ...
Incident Manager
Tampa, FL · On-site
$140K - $170K/yr
Incident Manager - Tampa, FL Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building ...
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Quick apply
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
Plano, TX · On-site
... managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation • Monitor project deliverables across all phases, to meet ...
Incident Manager
Plano, TX · On-site
... managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation • Monitor project deliverables across all phases, to meet ...
Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission ...
Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission ...
The Senior Manager of Incident Management is accountable for the end-to-end Incident Management lifecycle, ensuring rapid restoration of service, effective coordination during major incidents, and ...
The Senior Manager of Incident Management is accountable for the end-to-end Incident Management lifecycle, ensuring rapid restoration of service, effective coordination during major incidents, and ...
Technical Incident Manager
Brooklyn, OH · On-site
$63K - $96K/yr
The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard ...
Technical Incident Manager
Brooklyn, OH · On-site
$63K - $96K/yr
The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard ...
Technical Incident Manager
Brooklyn, OH · Remote
$63K - $96K/yr
The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard ...
Technical Incident Manager
Brooklyn, OH · Remote
$63K - $96K/yr
The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard ...
Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous ...
Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous ...
Job Title Major Incident Manager About your role: We are seeking a skilled, detail-oriented, and proactive Major Incident Manager associate to join the FICC (Fiserv Incident Command Center). You will ...
Job Title Major Incident Manager About your role: We are seeking a skilled, detail-oriented, and proactive Major Incident Manager associate to join the FICC (Fiserv Incident Command Center). You will ...
Major Incident Manager
Raleigh, NC · On-site
Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous ...
Major Incident Manager
Raleigh, NC · On-site
Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
Incident Manager information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do incident manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What is the difference between Incident Manager vs Service Desk Analyst?
| Aspect | Incident Manager | Service Desk Analyst |
|---|---|---|
| Certifications | ITIL, PMP (optional) | ITIL, CompTIA A+ (common) |
| Work Environment | IT operations, incident response teams | Help desk, customer support |
| Employer & Industry | IT service providers, large organizations | IT support centers, corporate IT departments |
| Primary Focus | Managing and resolving incidents, minimizing downtime | Logging, categorizing, and initial troubleshooting of issues |
While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.
What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?
To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.
What Is an Incident Manager?
An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.
What are the 5 C's of incident management?
The 5 C's of incident management are typically categorized as Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Managers effectively handle and resolve incidents by ensuring clear communication, organized response efforts, limiting impact, implementing fixes, and closing the incident properly. Mastery of these concepts is essential for efficient incident response and recovery in IT and security environments.
How does an Incident Manager typically collaborate with technical teams during high-priority incidents?
During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.
What does an Incident Manager do?
An Incident Manager is responsible for overseeing and managing the response to IT service disruptions or incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible while minimizing the impact on business operations. They coordinate communication between technical teams, stakeholders, and customers, and ensure that incidents are properly documented and analyzed to prevent future occurrences. Incident Managers also play a critical role in developing and implementing incident response processes and reporting on incident trends.
More about Incident Manager jobs
What cities are hiring for Incident Manager jobs? Cities with the most Incident Manager job openings:
What are the most commonly searched types of Incident jobs? The most popular types of Incident jobs are:
Who are the top companies hiring for Incident Manager jobs? The top employers for Incident Manager jobs are:
What states have the most Incident Manager jobs? States with the most job openings for Incident Manager jobs include:
What job categories do people searching Incident Manager jobs look for? The top searched job categories for Incident Manager jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Job description
Job details
Job Role
Infrastructure Project Lead 1
Career Role
Lead Consultant - Infrastructure Management - US
Work Location
Plano, TX
State / Region / Province
Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
148082BR
Technical Skills 1
Technology|Infrastructure Security|SOC Operations
Technical Skills 2
Domain|Unified Vulnerability Management|Remediation Governance
Technical Skills 3
Technology|Infrastructure Security|Security Incident and Event Management (SIEM)
Overview
The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.
In the assigned Job Role of Infrastructure Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews
• Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:
• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience
• Experience in managing Major / High-severity production incidents (P1/P2)
• Act as the Incident Commander, driving triage, coordination, and resolution
• Ensure accurate incident updates, ETAs, and stakeholder communication
• Track incident trends, root cause patterns, and recurring issues
• Maintain incident KPIs, MTTR, SLA adherence, and quality metrics
Preferred Skill and Experience
• Experience in applying incident handling methodologies
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Job Role
Infrastructure Project Lead 1
Career Role
Lead Consultant - Infrastructure Management - US
Work Location
Plano, TX
State / Region / Province
Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
148082BR
Technical Skills 1
Technology|Infrastructure Security|SOC Operations
Technical Skills 2
Domain|Unified Vulnerability Management|Remediation Governance
Technical Skills 3
Technology|Infrastructure Security|Security Incident and Event Management (SIEM)
Overview
The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.
In the assigned Job Role of Infrastructure Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews
• Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:
• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience
• Experience in managing Major / High-severity production incidents (P1/P2)
• Act as the Incident Commander, driving triage, coordination, and resolution
• Ensure accurate incident updates, ETAs, and stakeholder communication
• Track incident trends, root cause patterns, and recurring issues
• Maintain incident KPIs, MTTR, SLA adherence, and quality metrics
Preferred Skill and Experience
• Experience in applying incident handling methodologies
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.