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Incident Manager Jobs in Raleigh, NC (NOW HIRING)

iteris

Traffic Incident Program Engineer

Raleigh, NC · On-site

$81K - $90K/yr

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... The ideal candidate will work on-site at North Carolina DOT Statewide Traffic Management Center in ...

iteris

Traffic Incident Program Engineer

Raleigh, NC · On-site

$81K - $90K/yr

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... The ideal candidate will work on-site at North Carolina DOT Statewide Traffic Management Center in ...

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All JobsIncident JobsIncident Manager JobsIncident Manager Jobs in Raleigh, NC

Incident Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
More about Incident Manager jobs

What are the most commonly searched types of Incident jobs in Raleigh, NC?

The most popular types of Incident jobs in Raleigh, NC are:

What job categories do people searching Incident Manager jobs in Raleigh, NC look for?

The top searched job categories for Incident Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Incident Manager jobs?

Cities near Raleigh, NC with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 65% Full Time, 14% Part Time, and 21% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $158,842 per year, or $76.4 per hour.

Manager, Incident Management Assistance Patrol Training

Raleigh, NC • On-site

iteris
201 - 500 employees
Learn more about iterisexternal

$120K - $135K/yr

Full-time

Re-posted 11 days ago

Job description

Iteris is looking to hire a Full-Time NCDOT Incident Management Assistance Patrol (IMAP) Training Manager in Raleigh, NC areas to work on-site and support the North Carolina Department of Transportation with IMAP Training. The position would require serving as a champion in the development of IMAP Training, participating in multi-agency collaborative TIM Training, and overseeing 3 IMAP Trainers.

What you will be doing:

  • Lead IMAP Training Program to ensure all IMAP responders and supervisors are provided initial and recurring training, testing and certification to ensure providing safety of the IMAP driver and the general public
  • Curriculum Management: Directing the comprehensive IMAP Field Training Guide that covers incident command, quick clearance, and field safety protocols
  • Statewide Coordination: Overseeing multi-agency interdisciplinary training events and standardizing operating procedures for traffic operations
  • Performance Assessment: Tracking responder competency, managing training records, and refining standards in coordination with TSMO strategic plans
  • Facility Utilization: Leveraging the co-located Traffic Incident Management Training Track in Raleigh for high-stress, realistic, multi-agency emergency drills
  • Provide technical expertise, operational guidance, and training support related to incident response, congestion management, responder safety, IMAP operations, and TIM best practices
  • Assist with the review, development, and routine updates of TIM-related standard operating procedures, guidelines, response plans, checklists, and coordination documents
  • Provide operational support for major incidents and high-profile events, including IMAP-involved incidents, law enforcement-involved incidents, fatalities, wrong-way driving events, extended closures, special events, weather-related events, and other critical roadway impacts
  • Maintain training logs of IMAP responder attendance
  • Support development of TIM-related content for meetings, outreach events, TSM&O publications, ITS-related submissions, agency briefings, presentations, and partner communications
  • Perform other IMAP related duties as assigned by NCDOT

What you need to be successful in this role:

  • Associate degree in a relevant field, or equivalent qualifications attained with over 10 years of training experience in traffic operations, incident management, law enforcement, and/or emergency response
  • Previous field experience in traffic operations, incident management, law enforcements, and/or emergency response
  • Ability to develop training curriculum and materials to be delivered by other staff
  • Demonstrated ability to focus on processes
  • Ability to travel to support assessments
  • Proficiency in Microsoft Office applications, particularly Word and Excel
  • Excellent organizational and time management skills
  • Ability to establish and maintain effective interpersonal relationships
  • Flexibility to support client project activities outside of normal business hours as needed

Iteris anticipates paying an annual base between $120,000 and $135,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.

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