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Major Incident Manager Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site

Coordinate major incident response for supported platforms, providing leadership during outages ... Manage vendor relationships for infrastructure hardware, software, maintenance, and support ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site

Coordinate major incident response for supported platforms, providing leadership during outages ... Manage vendor relationships for infrastructure hardware, software, maintenance, and support ...

iteris

Traffic Incident Program Engineer

Raleigh, NC · On-site

$81K - $90K/yr

... traffic incident management program for North Carolina DOT * Review an d analyze TIM performance data * Strategic planning * Arranging After Action Reviews (AAR) for major incidents * Program ...

iteris

Traffic Incident Program Engineer

Raleigh, NC

$81K - $90K/yr

... traffic incident management program for North Carolina DOT * Review an d analyze TIM performance data * Strategic planning * Arranging After Action Reviews (AAR) for major incidents * Program ...

Stefanini

IT Infrastructure Specialist

Wendell, NC · On-site

... major incident management. This role serves as the primary liaison between the business, internal IT teams, and managed service providers to ensure infrastructure solutions are reliable, scalable ...

Stefanini Group

IT Infrastructure Specialist

Wendell, NC · On-site

$50 - $52/hr

... major incident management. This role serves as the primary liaison between the business, internal IT teams, and managed service providers to ensure infrastructure solutions are reliable, scalable ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets. * Participate in Priority 1 (major) incident ...

Truist

Site Reliability Engineering

Raleigh, NC

$55.50 - $73.75/hr

Responsibilities include leading major incident responses, driving problem management, and implementing automation to reduce service downtime. The role involves standardizing observability practices ...

Iteris

Traffic Incident Program Engineer

Raleigh, NC · On-site

$81K - $90K/yr

Strategic planning * Arranging After Action Reviews (AAR) for major incidents * Program ... Manage multiple projects * Conduct analysis and research * Produce documents * Training program ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site

Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts. * Support technology upgrades, platform lifecycle management, and operational readiness for ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site +1

Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts. * Support technology upgrades, platform lifecycle management, and operational readiness for ...

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All JobsMajor Incident JobsMajor Incident Manager JobsMajor Incident Manager Jobs in Raleigh, NC

Major Incident Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do major incident manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for major incident manager in Raleigh, NC is $158,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

What job categories do people searching Major Incident Manager jobs in Raleigh, NC look for?

The top searched job categories for Major Incident Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Major Incident Manager jobs?

Cities near Raleigh, NC with the most Major Incident Manager job openings:

Major Incident Manager jobs near you
Infographic showing various Major Incident Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $158,833 per year, or $76.4 per hour.

Manager, Incident Management Assistance Patrol Training

iteris

Raleigh, NC

$120K - $135K/yr

Full-time

Re-posted 2 days ago

Job description

Iteris is looking to hire a Full-Time NCDOT Incident Management Assistance Patrol (IMAP) Training Manager in Raleigh, NC areas to work on-site and support the North Carolina Department of Transportation with IMAP Training. The position would require serving as a champion in the development of IMAP Training, participating in multi-agency collaborative TIM Training, and overseeing 3 IMAP Trainers.

What you will be doing:

  • Lead IMAP Training Program to ensure all IMAP responders and supervisors are provided initial and recurring training, testing and certification to ensure providing safety of the IMAP driver and the general public
  • Curriculum Management: Directing the comprehensive IMAP Field Training Guide that covers incident command, quick clearance, and field safety protocols
  • Statewide Coordination: Overseeing multi-agency interdisciplinary training events and standardizing operating procedures for traffic operations
  • Performance Assessment: Tracking responder competency, managing training records, and refining standards in coordination with TSMO strategic plans
  • Facility Utilization: Leveraging the co-located Traffic Incident Management Training Track in Raleigh for high-stress, realistic, multi-agency emergency drills
  • Provide technical expertise, operational guidance, and training support related to incident response, congestion management, responder safety, IMAP operations, and TIM best practices
  • Assist with the review, development, and routine updates of TIM-related standard operating procedures, guidelines, response plans, checklists, and coordination documents
  • Provide operational support for major incidents and high-profile events, including IMAP-involved incidents, law enforcement-involved incidents, fatalities, wrong-way driving events, extended closures, special events, weather-related events, and other critical roadway impacts
  • Maintain training logs of IMAP responder attendance
  • Support development of TIM-related content for meetings, outreach events, TSM&O publications, ITS-related submissions, agency briefings, presentations, and partner communications
  • Perform other IMAP related duties as assigned by NCDOT

What you need to be successful in this role:

  • Associate degree in a relevant field, or equivalent qualifications attained with over 10 years of training experience in traffic operations, incident management, law enforcement, and/or emergency response
  • Previous field experience in traffic operations, incident management, law enforcements, and/or emergency response
  • Ability to develop training curriculum and materials to be delivered by other staff
  • Demonstrated ability to focus on processes
  • Ability to travel to support assessments
  • Proficiency in Microsoft Office applications, particularly Word and Excel
  • Excellent organizational and time management skills
  • Ability to establish and maintain effective interpersonal relationships
  • Flexibility to support client project activities outside of normal business hours as needed

Iteris anticipates paying an annual base between $120,000 and $135,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.

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