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Major Incident Jobs (NOW HIRING)

Apex Systems

Major Incident Manager

Charlotte, NC · On-site

$56.16/hr

Domain Operations - Major Incident Management Support EET APS Domain Operations Team is responsible for major incident management support across the EET APS application portfolio. Responsibilities ...

3B Staffing LLC

Major Incident Manager

Cincinnati, OH · On-site

Major Incident Manager Location : Cincinnati, OH Duration: Fulltime 3+ Years Major Incident Manager Service Desk Management: * Team Supervision: Lead, mentor, and train a team of service desk agents ...

3B Staffing LLC

Major Incident Manager

Cincinnati, OH · On-site

Major Incident Manager Location : Cincinnati, OH Duration: Fulltime 3+ Years Major Incident Manager Service Desk Management: * Team Supervision: Lead, mentor, and train a team of service desk agents ...

McLane Company

Major Incident Commander

Temple, TX · Hybrid

As a Major Incident Commander II, you will drive resolution of high-severity incidents, restore services quickly, and ensure consistent, business-aligned communication. This role is ideal for a ...

Visa

Director, Major Incident Management

Denver, CO · On-site

Essential Functions Major Incident Leadership * Own Visa's global Major Incident Management organization supporting a 24x7x365 technology environment. * Lead enterprise-wide escalation, and ...

Visa

Director, Major Incident Management

Denver, CO · On-site

Essential Functions Major Incident Leadership * Own Visa's global Major Incident Management organization supporting a 24x7x365 technology environment. * Lead enterprise-wide escalation, and ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

Intelliswift Software

Major Incident Engineer

Madison, WI · On-site

$60/hr

... for major incidents and recurring issues Review and validate the technical feasibility and effectiveness of permanent fixes Cross Functional Collaboration Partner closely with Incident Management ...

Apidel Technologies

Major Incident Engineer

Cincinnati, OH · On-site

$98K - $123K/yr

Responsibilities: o Lead P1/P2 major incident response, coordinating cross-functional teams to restore critical services. o Facilitate incident bridge calls, provide executive communications, and ...

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Major Incident information

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$41K

$127.2K

$199.5K

How much do major incident jobs pay per year?

As of Sep 6, 2026, the average yearly pay for major incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a major incident manager?

Major Incident Managers are professionals responsible for overseeing and resolving critical IT incidents that have a significant impact on business operations. Their primary role is to coordinate response efforts, communicate with stakeholders, and drive the resolution process to restore normal service as quickly as possible. They often work under high pressure, ensuring that incidents are documented, root causes are identified, and preventative measures are implemented to avoid future occurrences.

What are the key skills and qualifications needed to thrive as a major incident manager?

To thrive as a Major Incident Manager, you need strong analytical skills, in-depth knowledge of IT service management (ITSM), and experience with incident resolution processes, often supported by ITIL certification. Familiarity with major incident management tools such as ServiceNow, Jira, or Remedy is typically required. Exceptional communication, leadership, and decision-making abilities are crucial for coordinating teams and managing high-pressure situations. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain service reliability.

How does a major incident manager typically collaborate with technical teams during a critical incident?

During a major incident, the Major Incident Manager acts as the central coordinator, facilitating communication between technical teams, stakeholders, and leadership. They organize regular bridge calls, document updates, and ensure all teams understand the incident's priority and required actions. By quickly escalating issues and removing obstacles, they help technical experts focus on diagnosing and resolving the problem efficiently. This role often involves managing high-pressure situations and balancing the needs of both technical staff and business leaders.

What is the difference between Major Incident vs Network Engineer?

AspectMajor Incident
Role FocusManaging and coordinating response to critical incidents affecting IT services
CertificationsITIL, incident management certifications
Work EnvironmentIT service management teams, operations centers
Industry UsageIT service providers, large enterprises

While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.

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Cities with the most Major Incident job openings:

What are the most commonly searched types of Major Incident jobs?

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What states have the most Major Incident jobs?

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Major Incident jobs near you
Infographic showing various Major Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Major Incident Manager

Syntricate Technologies

Franklin Park, IL • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Major Incident Manager to oversee the major incident management process. The role involves driving incident resolution and communicating status to stakeholders and senior leadership while working in a 24X7 shift model.
Responsibilities:
• Declaring and overseeing the major incident management process and team members
• Driving and tracking the incident resolution through support engagement and coordination
• Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership
• Ability to coordinate with people across the geographies
Qualifications:
Required:
• 10+ Year experience
• Ability to work in 24X7 shift model
• ITIL certified.
• Have handled Major Incidents independently.
• Excellent English written and verbal communication skills.
• Ability to interact with multiple stakeholders.
• Ability to take decisions in a hostile environment.
• Declaring and overseeing the major incident management process and team members
• Driving and tracking the incident resolution through support engagement and coordination
• Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership
• Ability to coordinate with people across the geographies
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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