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Major Incident Jobs (NOW HIRING)

Role - Major Incident Manager Location Vancouver, WA (Onsite from day 1) Job Summary * Crisis Command & Incident Orchestration * Trigger & Mobilization: Instantly invoke the Major Incident Management ...

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Runs major incident retrospectives, identifies opportunities and drives continual service improvement. * Ensures the process is executed as defined, metrics are tracked and managed. * Executes drills ...

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Runs major incident retrospectives, identifies opportunities and drives continual service improvement. * Ensures the process is executed as defined, metrics are tracked and managed. * Executes drills ...

As a Major Incident Coordinator , you will be the operational engine behind our major incident response: monitoring for impact, keeping timelines and documentation crisp and accurate, ensuring ...

New

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Runs major incident retrospectives, identifies opportunities and drives continual service improvement. * Ensures the process is executed as defined, metrics are tracked and managed. * Executes drills ...

Major Incident Commander

Temple, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Major Incident Commander II, you will drive resolution of high-severity incidents, restore services quickly, and ensure consistent, business-aligned communication. This role is ideal for a ...

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

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Major Incident information

See salary details

$41K

$127.2K

$199.5K

How much do major incident jobs pay per year?

As of Aug 16, 2026, the average yearly pay for major incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

How does a major incident manager typically collaborate with technical teams during a critical incident?

During a major incident, the Major Incident Manager acts as the central coordinator, facilitating communication between technical teams, stakeholders, and leadership. They organize regular bridge calls, document updates, and ensure all teams understand the incident's priority and required actions. By quickly escalating issues and removing obstacles, they help technical experts focus on diagnosing and resolving the problem efficiently. This role often involves managing high-pressure situations and balancing the needs of both technical staff and business leaders.

What is a major incident manager?

Major Incident Managers are professionals responsible for overseeing and resolving critical IT incidents that have a significant impact on business operations. Their primary role is to coordinate response efforts, communicate with stakeholders, and drive the resolution process to restore normal service as quickly as possible. They often work under high pressure, ensuring that incidents are documented, root causes are identified, and preventative measures are implemented to avoid future occurrences.

What is the difference between Major Incident vs Network Engineer?

AspectMajor Incident
Role FocusManaging and coordinating response to critical incidents affecting IT services
CertificationsITIL, incident management certifications
Work EnvironmentIT service management teams, operations centers
Industry UsageIT service providers, large enterprises

While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.

Is a major incident manager a good career?

A major incident manager is a critical role responsible for coordinating responses to significant IT or operational disruptions, requiring strong communication, problem-solving, and leadership skills. It can be a rewarding career with opportunities for advancement, especially for those with certifications like ITIL or experience in crisis management. The role often involves working under pressure and may require availability outside regular hours during major incidents.

What are the key skills and qualifications needed to thrive as a major incident manager?

To thrive as a Major Incident Manager, you need strong analytical skills, in-depth knowledge of IT service management (ITSM), and experience with incident resolution processes, often supported by ITIL certification. Familiarity with major incident management tools such as ServiceNow, Jira, or Remedy is typically required. Exceptional communication, leadership, and decision-making abilities are crucial for coordinating teams and managing high-pressure situations. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain service reliability.
More about Major Incident jobs

What cities are hiring for Major Incident jobs?

Cities with the most Major Incident job openings:

What are the most commonly searched types of Major Incident jobs?

The most popular types of Major Incident jobs are:

What states have the most Major Incident jobs?

States with the most job openings for Major Incident jobs include:

Infographic showing various Major Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Major Incident Manager

Decision Six Inc.

Vancouver, WA • On-site

Other

Posted 11 days ago


Job description

Role - Major Incident Manager
Location Vancouver, WA (Onsite from day 1)

Job Summary

  1. Crisis Command & Incident Orchestration
  • Trigger & Mobilization: Instantly invoke the Major Incident Management process upon notification of a Priority 1 (P1) or high-impact Priority 2 (P2) event.
  • Bridge Management: Chair and lead the Major Incident Command Bridge / War Room. Coordinate internal engineering, infrastructure, application, and 3rd-party vendor teams.
  • Drive Restoration: Maintain absolute focus on service restoration and workarounds rather than immediate root cause analysis.
  1. Stakeholder & Executive Communication
  • Broadcast timely, clear, and non-jargon status updates to executive leadership, business unit heads, and key stakeholders at fixed cadences (e.g., every 15 30 minutes).
  • Manage escalation paths to engage senior technical leads or external suppliers when resolution stalls.
  1. Governance & Post-Incident Management (PIR)
  • Hand-off to Problem Management: Ensure seamless transition of the incident to the Problem Management team for Root Cause Analysis (RCA) once service is restored.
  • Post-Incident Reviews (PIR): Facilitate PIR sessions to capture timelines, evaluate response effectiveness, and document lessons learned.
  • Emergency Changes: Authorize and log Emergency Change Requests (ECRs) required for immediate fixes in compliance with ITIL Change Management.
  1. Process & KPI Reporting
  • Track key performance indicators, including Mean Time to Detect (MTTD), Mean Time to Restore Service (MTRS), and SLA compliance.
  • Continuously refine Major Incident playbooks, escalation matrices, and response workflows.