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Major Incident Jobs in Delaware (NOW HIRING)

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who leads major incident recovery, drives observability and reliability improvements, mentors associate ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$120 - $140/hr

The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who leads major incident recovery, drives observability and reliability improvements, mentors associate ...

ENSTRUCTURE LLC

Safety Coordinator

Wilmington, DE · On-site

MAJOR FUNCTIONS This position is responsible for field safety leadership across Port Wilmington and ... Participate in and lead accident and incident investigation teams as assigned, ensuring that all ...

Pearson

Senior Lead, Service Management

Dover, DE · On-site

Incident Management (Cross-Company): Enterprise-wide governance authority for the Incident Management process -- from P1 major incidents to recurring service disruptions -- across all technology ...

New

Mountaire Farms

Nurse - RN - Per Diem

Millsboro, DE · On-site

Major Duties & Responsibilities * Provides exceptional customer service to employees. Ensures that ... Initiates incident investigations and schedules follow-up visits as needed. Communicates with ...

JP Morgan Chase

Lead Software Engineer

Wilmington, DE · On-site

... controls, incident response, and production troubleshooting. * Supports enterprise LLM ... other major clouds. * Demonstrated expertise with infrastructure-as-code tooling, specifically ...

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Major Incident information

What is a major incident manager?

Major Incident Managers are professionals responsible for overseeing and resolving critical IT incidents that have a significant impact on business operations. Their primary role is to coordinate response efforts, communicate with stakeholders, and drive the resolution process to restore normal service as quickly as possible. They often work under high pressure, ensuring that incidents are documented, root causes are identified, and preventative measures are implemented to avoid future occurrences.

What are the key skills and qualifications needed to thrive as a major incident manager?

To thrive as a Major Incident Manager, you need strong analytical skills, in-depth knowledge of IT service management (ITSM), and experience with incident resolution processes, often supported by ITIL certification. Familiarity with major incident management tools such as ServiceNow, Jira, or Remedy is typically required. Exceptional communication, leadership, and decision-making abilities are crucial for coordinating teams and managing high-pressure situations. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain service reliability.

How does a major incident manager typically collaborate with technical teams during a critical incident?

During a major incident, the Major Incident Manager acts as the central coordinator, facilitating communication between technical teams, stakeholders, and leadership. They organize regular bridge calls, document updates, and ensure all teams understand the incident's priority and required actions. By quickly escalating issues and removing obstacles, they help technical experts focus on diagnosing and resolving the problem efficiently. This role often involves managing high-pressure situations and balancing the needs of both technical staff and business leaders.

What is the difference between Major Incident vs Network Engineer?

AspectMajor Incident
Role FocusManaging and coordinating response to critical incidents affecting IT services
CertificationsITIL, incident management certifications
Work EnvironmentIT service management teams, operations centers
Industry UsageIT service providers, large enterprises

While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.

What are the most commonly searched types of Major Incident jobs in Delaware?

The most popular types of Major Incident jobs in Delaware are:

What cities in Delaware are hiring for Major Incident jobs?

Cities in Delaware with the most Major Incident job openings:

Major Incident jobs near you

Major Incident Manager || Wilmington, DE

Amaze Systems Inc.

Wilmington, DE • On-site

Contractor

Re-posted 13 days ago

Job description

Role: Major Incident Manager

Location: Wilmington, DE (Onsite)

Duration: Long term
Interview: video

 

Job Description:

8+ years of experience

(Must haves)

· Must carry a minimum of 5+ years of experience as Major Incident Manager.

· Review proposed major incidents and access validity based on business impact.

· Facilitate troubleshooting bridge calls to drive issues to resolution.

· Document activities and discussion of the major incidents.

· Communicate/Escalate throughout any event to required levels of leadership.

· Generate and Distribute an After-Action Report for every Major Incident.

 

(Good to haves)

· Recommend Corrective actions to the Problem process for postmortem discussion.

· Ensure sure SOP(s) are up to date.

· Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.

· Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.

· Contractor shall assist in the problem management activities and process as needed, including but not limited to the following.

· Recommend corrective actions based on Major Incident events.

· Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.

· Flexible to work in any shift.

· Good communication skills to interact with both customer and end user over phone and through email.

Note: Work shift timings will be determined by the customer based on their operational requirements.

Shift time: Fridays, Saturdays and Sundays 06:40pm – 08:00am ET

Mondays through Thursdays 11:00pm – 09:00am ET

Amaze Systems logo

About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

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