ZipRecruiter

Log In

1

Major Incident Manager Jobs in Delaware (NOW HIRING)

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

... Management, Knowledge Sharing, Personal and Career Advancement, Empowerment, Innovation, and ... Leads major incident recovery with calm command of telemetry, dependencies, impact, and restoration ...

Best Egg

Site Reliability Engineer

Wilmington, DE

$55.25 - $73.50/hr

... Management, Knowledge Sharing, Personal and Career Advancement, Empowerment, Innovation, and ... Leads major incident recovery with calm command of telemetry, dependencies, impact, and restoration ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

... Management, Knowledge Sharing, Personal and Career Advancement, Empowerment, Innovation, and ... Leads major incident recovery with calm command of telemetry, dependencies, impact, and restoration ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$120 - $140/hr

... Management, Knowledge Sharing, Personal and Career Advancement, Empowerment, Innovation, and ... Leads major incident recovery with calm command of telemetry, dependencies, impact, and restoration ...

Apis Services Inc

RESIDENTIAL MANAGER

Middletown, DE · On-site

$19.50/hr

Major Responsibilities Program Leadership and Staff Supervision * Provide direct supervision and ... Incident reports * Medication administration records * Treatment plans and data collection * Assist ...

Apis Services Inc

RESIDENTIAL MANAGER

Claymont, DE · On-site

$23.25/hr

Major Responsibilities Program Leadership and Staff Supervision * Provide direct supervision and ... Incident reports * Medication administration records * Treatment plans and data collection * Assist ...

ENSTRUCTURE LLC

Safety Coordinator

Wilmington, DE · On-site

MAJOR FUNCTIONS This position is responsible for field safety leadership across Port Wilmington and ... Work with terminal warehouse management and ship superintendents to ensure all safety concerns are ...

next page

Showing results 1-20

All JobsMajor Incident JobsMajor Incident Manager JobsMajor Incident Manager Jobs in Delaware

Major Incident Manager information

See Delaware salary details

$36.5K

$163.5K

$193.7K

How much do major incident manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for major incident manager in Delaware is $163,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,100.00 and $193,200.00 per year, depending on experience, location, and employer.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

What job categories do people searching Major Incident Manager jobs in Delaware look for?

The top searched job categories for Major Incident Manager jobs in Delaware are:

What cities in Delaware are hiring for Major Incident Manager jobs?

Cities in Delaware with the most Major Incident Manager job openings:

Major Incident Manager jobs near you
Infographic showing various Major Incident Manager job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $163,545 per year, or $78.6 per hour.

Major Incident Manager || Wilmington, DE

Amaze Systems Inc.

Wilmington, DE • On-site

Contractor

Re-posted 2 days ago

Job description

Role: Major Incident Manager

Location: Wilmington, DE (Onsite)

Duration: Long term
Interview: video

 

Job Description:

8+ years of experience

(Must haves)

· Must carry a minimum of 5+ years of experience as Major Incident Manager.

· Review proposed major incidents and access validity based on business impact.

· Facilitate troubleshooting bridge calls to drive issues to resolution.

· Document activities and discussion of the major incidents.

· Communicate/Escalate throughout any event to required levels of leadership.

· Generate and Distribute an After-Action Report for every Major Incident.

 

(Good to haves)

· Recommend Corrective actions to the Problem process for postmortem discussion.

· Ensure sure SOP(s) are up to date.

· Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.

· Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.

· Contractor shall assist in the problem management activities and process as needed, including but not limited to the following.

· Recommend corrective actions based on Major Incident events.

· Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.

· Flexible to work in any shift.

· Good communication skills to interact with both customer and end user over phone and through email.

Note: Work shift timings will be determined by the customer based on their operational requirements.

Shift time: Fridays, Saturdays and Sundays 06:40pm – 08:00am ET

Mondays through Thursdays 11:00pm – 09:00am ET

Amaze Systems logo

About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

View All Amaze Systems Jobs