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Major Incident Manager Jobs (NOW HIRING)

Role - Major Incident Manager Location Vancouver, WA (Onsite from day 1) Job Summary * Crisis Command & Incident Orchestration * Trigger & Mobilization: Instantly invoke the Major Incident Management ...

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance ...

Major Incident Manager

Austin, TX

$100K - $130K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance ...

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance ...

Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...

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Major Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do major incident manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for major incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How much does a Major Incident Manager get paid?

The average salary for a Major Incident Manager typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those with certifications like ITIL may offer higher compensation, and the job often requires strong problem-solving and communication skills.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

More about Major Incident Manager jobs

What cities are hiring for Major Incident Manager jobs?

Cities with the most Major Incident Manager job openings:

What are the most commonly searched types of Major Incident jobs?

The most popular types of Major Incident jobs are:

What states have the most Major Incident Manager jobs?

States with the most job openings for Major Incident Manager jobs include:

Infographic showing various Major Incident Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Manager

Decision Six Inc.

Vancouver, WA • On-site

Other

Posted 11 days ago


Job description

Role - Major Incident Manager
Location Vancouver, WA (Onsite from day 1)

Job Summary

  1. Crisis Command & Incident Orchestration
  • Trigger & Mobilization: Instantly invoke the Major Incident Management process upon notification of a Priority 1 (P1) or high-impact Priority 2 (P2) event.
  • Bridge Management: Chair and lead the Major Incident Command Bridge / War Room. Coordinate internal engineering, infrastructure, application, and 3rd-party vendor teams.
  • Drive Restoration: Maintain absolute focus on service restoration and workarounds rather than immediate root cause analysis.
  1. Stakeholder & Executive Communication
  • Broadcast timely, clear, and non-jargon status updates to executive leadership, business unit heads, and key stakeholders at fixed cadences (e.g., every 15 30 minutes).
  • Manage escalation paths to engage senior technical leads or external suppliers when resolution stalls.
  1. Governance & Post-Incident Management (PIR)
  • Hand-off to Problem Management: Ensure seamless transition of the incident to the Problem Management team for Root Cause Analysis (RCA) once service is restored.
  • Post-Incident Reviews (PIR): Facilitate PIR sessions to capture timelines, evaluate response effectiveness, and document lessons learned.
  • Emergency Changes: Authorize and log Emergency Change Requests (ECRs) required for immediate fixes in compliance with ITIL Change Management.
  1. Process & KPI Reporting
  • Track key performance indicators, including Mean Time to Detect (MTTD), Mean Time to Restore Service (MTRS), and SLA compliance.
  • Continuously refine Major Incident playbooks, escalation matrices, and response workflows.