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Major Incident Manager Jobs (NOW HIRING)

Apex Systems

Major Incident Manager

Charlotte, NC · On-site

$56.16/hr

Domain Operations - Major Incident Management Support EET APS Domain Operations Team is responsible for major incident management support across the EET APS application portfolio. Responsibilities ...

Tech Mahindra

Major Incident Manager

Vancouver, WA · On-site

$110 - $120/hr

Instantly invoke the Major Incident Management process upon notification of a Priority 1 (P1) or high-impact Priority 2 (P2) event. * Bridge Management: Chair and lead the Major Incident Command ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...

Maplecroft

Incident Manager

Jersey City, NJ · On-site

$100 - $130/hr

Overview We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...

Visa

Director, Major Incident Management

Denver, CO · On-site

... Manager. Visa will accept applications for this role until at least September 25, 2026 ... Deep knowledge of Major Incident Management, IT Service Management (ITSM), Change Management ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

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Major Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do major incident manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for major incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

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Major Incident Manager jobs near you
Infographic showing various Major Incident Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Manager

Syntricate Technologies

Franklin Park, IL • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Major Incident Manager to oversee the major incident management process. The role involves driving incident resolution and communicating status to stakeholders and senior leadership while working in a 24X7 shift model.
Responsibilities:
• Declaring and overseeing the major incident management process and team members
• Driving and tracking the incident resolution through support engagement and coordination
• Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership
• Ability to coordinate with people across the geographies
Qualifications:
Required:
• 10+ Year experience
• Ability to work in 24X7 shift model
• ITIL certified.
• Have handled Major Incidents independently.
• Excellent English written and verbal communication skills.
• Ability to interact with multiple stakeholders.
• Ability to take decisions in a hostile environment.
• Declaring and overseeing the major incident management process and team members
• Driving and tracking the incident resolution through support engagement and coordination
• Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership
• Ability to coordinate with people across the geographies
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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