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Major Incident Manager Jobs (NOW HIRING)

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

McLane Company

Major Incident Commander

Temple, TX · Hybrid

Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage ...

Bannerhealth

Major Incident Coordinator

As a Major Incident Coordinator , you will be the operational engine behind our major incident ... Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care ...

New

Snowflake

Senior Incident Manager

$115K - $198K/yr

Lead the response to critical, customer-impacting major incidents from engagement through resolution, acting as both Primary and Secondary Incident Manager as the situation requires. * Own command ...

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Major Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do major incident manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for major incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How much does a Major Incident Manager get paid?

The average salary for a Major Incident Manager typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those with certifications like ITIL may offer higher compensation, and the job often requires strong problem-solving and communication skills.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

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Major Incident Manager jobs near you
Infographic showing various Major Incident Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Manager / Production Support Incident

BC Forward

Jacksonville, FL • On-site

$44.16/hr

Other

Posted 5 days ago

Job description

Job Title: Major Incident Manager / Technical Event Manager / Production Support Incident Location: Jacksonville, FL / Chandler, AZ Duration: Contract - 10 months Pay Range: $44.16/hr (W2) Job ID: 408290 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in major incident leadership, real-time technical triage, and enterprise monitoring and a proven ability to restore business-critical services quickly while driving clear incident communications. Responsibilities: Lead technical triage bridges and restore services for high-priority incidents across applications and infrastructure. Drive effective incident communications to CTO/CIO and stakeholder groups with timely, concise updates. Ensure the right technical teams are engaged, held accountable, and focused on restoration tasks and timelines. Proactively monitor enterprise systems using dashboards and alerts to validate, analyze, and respond to events. Perform trend analysis to identify risks, recommend preventive actions, and reduce repeat incidents. Partner with Monitoring Architecture and Engineering to enhance monitoring coverage and automation opportunities. Develop and execute standard operating procedures for troubleshooting and escalation. Support monthly integrated and infrastructure releases and production recoveries, including after-hours coverage as needed. Maintain accurate incident documentation and ensure adherence to escalation paths and communication SLAs. Required Skills & Qualifications: 3-5 years leading incident triage and event management in large IT operations environments. Proficiency with ServiceNow, AIOps platforms, and Microsoft Office tools for coordination and reporting. Working knowledge of Splunk, Dynatrace, Netcool, and enterprise monitoring practices. Experience interpreting system alerts and establishing strong starting points for technical event management. Solid understanding of application, infrastructure, and networking support concepts. Excellent analytical, problem-solving, and decision-making skills under pressure with attention to detail. Strong written and verbal communication skills with the ability to tailor messages to varied audiences and seniority. Ability to work independently and collaboratively, managing multiple priorities and shifting demands. Preferred Skills: Background as Major Incident Manager or Event Manager in complex, global enterprises. Familiarity with ITIL and SRE methodologies, Incident Commander practices, and Incident Command System models. Hands-on experience with proactive health checks, dashboards, and eyes-on-glass monitoring models. Experience with .NET technologies, Windows, Linux, and Oracle. Customer-centric approach with strong call leadership and facilitation skills. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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