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Major Incident Manager Jobs (NOW HIRING)

McLane Company

Major Incident Commander

Temple, TX · Hybrid

Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

Verisk

Incident Manager

Lehi, UT · On-site

Responsibilities : • Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruption • Act as Incident Commander during critical ...

Verisk

Incident Manager

Jersey City, NJ · On-site

Responsibilities : • Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruption • Act as Incident Commander during critical ...

Techwave

The Manager, Major Incident & Problem Management is accountable for the global leadership, governance, and continuous improvement of Major Incident and Problem Management across Global Delivery ...

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Major Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do major incident manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for major incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a Major Incident Manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a Major Incident Manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a Major Incident Manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

More about Major Incident Manager jobs
What cities are hiring for Major Incident Manager jobs? Cities with the most Major Incident Manager job openings:
What are the most commonly searched types of Major Incident jobs? The most popular types of Major Incident jobs are:
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Major Incident Manager jobs near you
Infographic showing various Major Incident Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 92% Full Time, 4% Part Time, and 2% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Major Incident Manager at Wilmington, DE

Major Incident Manager at Wilmington, DE

smart folks inc

Wilmington, DE • On-site

Full-time

Posted 27 days ago

Job description

Role : Major Incident Manager
Location: Wilmington, DE (On-site, local only)
Shift: Fri–Sun, 6:40 PM ET – 8:00 AM EST

Must-Haves:

    • 5+ years in Major Incident Management
    • Strong facilitation, documentation, and escalation skills
    • After-Action Report generation
  • Good-to-Haves:
    • SOP updates, daily ops calls, problem management support
    • Strong communication and flexibility
Smart Folks logo

About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

Social media

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