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Itil Incident Jobs (NOW HIRING)

Insight Global

Incident Response Coordinator

Atlanta, GA · Remote

$18 - $20/hr

... ITIL Incident & Problem Management • Root Cause Analysis, Trend & Pattern Identification • SLA Governance & Service Performance Reporting • Cross Functional Coordination • Stakeholder ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

Shaarpro

Incident Management ITIL

Los Angeles, CA · On-site

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

Cockroach Labs

Incident Manager

San Mateo, CA

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

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Itil Incident information

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$36.5K

$163.4K

$193.5K

How much do itil incident jobs pay per year?

As of Jul 27, 2026, the average yearly pay for itil incident in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does an ITIL Incident Manager typically interact with other IT teams during a major incident?

As an ITIL Incident Manager, you'll play a central role in coordinating communication and resolution efforts among various IT teams during major incidents. This involves organizing incident bridges, facilitating updates between technical teams and stakeholders, and ensuring that root causes are quickly identified and addressed. You'll often collaborate with service desk staff, network engineers, application support, and management to restore service as swiftly as possible. Strong interpersonal and organizational skills are essential for managing these cross-functional interactions effectively.

What are ITIL Incident Managers?

ITIL Incident Managers are professionals responsible for overseeing the incident management process within an organization, following the guidelines of the ITIL (Information Technology Infrastructure Library) framework. Their primary goal is to restore normal service operations as quickly as possible after an incident occurs, minimizing the impact on business operations. They coordinate incident response, communicate with stakeholders, and ensure that incidents are properly logged, categorized, and resolved according to established procedures.

What are the key skills and qualifications needed to thrive as an ITIL Incident Manager, and why are they important?

To thrive as an ITIL Incident Manager, you need a solid understanding of IT service management principles, incident handling processes, and typically an ITIL certification. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy is often required. Strong analytical thinking, communication, and problem-solving skills help you effectively coordinate responses and manage stakeholder expectations. These competencies ensure rapid incident resolution, minimize service disruptions, and maintain high levels of customer satisfaction.

What is the difference between Itil Incident vs Service Desk Analyst?

AspectItil IncidentService Desk Analyst
CertificationsITIL Foundation, Incident ManagementITIL Foundation, Customer Service
Work EnvironmentIT service management teams, IT departmentsHelp desks, customer support centers
Industry UsageIT service providers, large organizationsAll industries with IT support needs
Primary FocusRestoring IT services after incidentsHandling user requests and issues

While both roles involve managing IT issues, an Itil Incident focuses on incident management processes within ITIL frameworks, aiming to restore services quickly. A Service Desk Analyst handles user requests and provides first-line support, often working directly with end-users. Understanding these differences helps organizations assign the right responsibilities and certifications for each role.

More about Itil Incident jobs
What are the most commonly searched types of Itil Incident jobs? The most popular types of Itil Incident jobs are:
What states have the most Itil Incident jobs? States with the most job openings for Itil Incident jobs include:
What job categories do people searching Itil Incident jobs look for? The top searched job categories for Itil Incident jobs are:
Itil Incident jobs near you
Infographic showing various Itil Incident job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Incident Management Analyst

Incident Management Analyst

TekCommands Inc

Atlanta, GA • On-site

Contractor

Posted 19 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.