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Itil Incident Management Jobs (NOW HIRING)

Shaarpro

Incident Management ITIL

Los Angeles, CA · On-site

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

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Itil Incident Management information

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How much do itil incident management jobs pay per year?

As of Aug 1, 2026, the average yearly pay for itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is ITIL in incident management?

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management, including incident management processes. It helps organizations efficiently restore normal service operations by standardizing procedures, often supported by certifications like ITIL Foundation. ITIL emphasizes proactive problem management and clear communication during incidents.

What jobs can I get with ITIL?

ITIL certification can qualify you for roles such as IT Service Manager, Incident Manager, Problem Manager, or Service Desk Manager. These positions involve managing IT service delivery, incident resolution, and process improvement, often requiring knowledge of ITSM tools and frameworks.

What is the salary of an incident manager?

The salary of an ITIL Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Certified professionals with strong problem-solving skills and knowledge of IT service management tools may earn higher salaries.

What are the key skills and qualifications needed to thrive in the Itil Incident Management position, and why are they important?

To excel in ITIL Incident Management, strong analytical abilities, problem-solving skills, and a background in IT service management are essential, often supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, incident tracking tools such as ServiceNow or Jira, and ITIL certification are highly valued. Effective communication, attention to detail, and the ability to stay calm under pressure are important soft skills for this role. These competencies are crucial for swiftly restoring services, minimizing business disruptions, and ensuring effective stakeholder communication during incidents.

What is an ITIL Incident Management job?

An ITIL Incident Management job involves overseeing and coordinating the resolution of IT service disruptions to restore normal operations as quickly as possible. Professionals in this role follow ITIL best practices to identify, log, categorize, prioritize, and resolve incidents while minimizing business impact. They collaborate with technical teams, monitor incident progress, and communicate updates to stakeholders. Strong problem-solving, communication, and ITSM tool expertise are essential skills for this role.

What are some typical challenges faced in ITIL Incident Management roles?

ITIL Incident Management professionals often encounter high-pressure situations that require rapid assessment and resolution of IT issues to minimize downtime. Balancing multiple incidents simultaneously while ensuring thorough documentation and escalation can be challenging. The role frequently involves coordinating with various technical teams, stakeholders, and end-users, demanding excellent communication and prioritization skills. Overcoming these challenges is key to maintaining optimal service levels and building resilience within IT operations.

Is incident management a good career?

Incident management is a valuable career path within IT, focusing on quickly resolving IT service disruptions to minimize impact. It requires strong problem-solving skills, knowledge of ITIL frameworks, and often involves certifications like ITIL Foundation. The role offers opportunities for advancement in IT service management and related fields.
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What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
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Itil Incident Management jobs near you
Infographic showing various Itil Incident Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Management ITIL

Shaarpro

Los Angeles, CA • On-site

Other

Re-posted 8 days ago

Job description

Incident Management ITILIntroduction:

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth operation of our IT services. They will work closely with various technical teams to identify root causes of issues and implement solutions to prevent future incidents.

Responsibilities:
  • Manage and prioritize incidents according to established ITIL processes and procedures.
  • Conduct thorough Root Cause Analysis to identify underlying issues and prevent recurrence.
  • Collaborate with cross-functional teams to resolve complex technical problems.
  • Create and maintain reports on incident trends, service reliability, and problem management metrics.
  • Develop and implement strategies to improve incident response times and service quality.
  • Provide training and guidance to technical teams on incident management best practices.
  • Participate in regular problem review sessions to address recurring issues and drive long-term solutions.
  • Communicate effectively with stakeholders at all levels to provide updates on incident status and resolution.
Requirements:Required Skills:
  • 5+ years of experience in IT Operations with at least 3 years focused on Problem Management, Service Reliability, or IT Service Management.
  • ITIL Foundation certification required.
  • Strong hands-on experience with ServiceNow Problem Management, Incident Management, and reporting modules.
  • Proven experience conducting complex Root Cause Analysis and facilitating cross-functional problem review sessions.
  • Strong understanding of enterprise IT infrastructure including Servers, Cloud, Network, End User Computing, and Applications.
  • Experience developing metrics, dashboards, and executive reporting.
  • Excellent facilitation, communication, and stakeholder management skills.
  • Ability to influence technical teams and drive resolution of long-standing operational issues.
Preferred Skills:
  • ITIL Managing Professional or Advanced certifications.

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