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Itil Incident Management Jobs (NOW HIRING)

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Livenation

IT Incident Management Lead

Beverly Hills, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Strong understanding of ITIL Incident Management and Problem Management frameworks. * Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent.

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

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How much do itil incident management jobs pay per year?

As of Aug 13, 2026, the average yearly pay for itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ITIL Incident Management?

To excel in ITIL Incident Management, strong analytical abilities, problem-solving skills, and a background in IT service management are essential, often supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, incident tracking tools such as ServiceNow or Jira, and ITIL certification are highly valued. Effective communication, attention to detail, and the ability to stay calm under pressure are important soft skills for this role. These competencies are crucial for swiftly restoring services, minimizing business disruptions, and ensuring effective stakeholder communication during incidents.

What is an ITIL Incident Management?

An ITIL Incident Management job involves overseeing and coordinating the resolution of IT service disruptions to restore normal operations as quickly as possible. Professionals in this role follow ITIL best practices to identify, log, categorize, prioritize, and resolve incidents while minimizing business impact. They collaborate with technical teams, monitor incident progress, and communicate updates to stakeholders. Strong problem-solving, communication, and ITSM tool expertise are essential skills for this role.

What are some typical challenges faced in ITIL Incident Management?

ITIL Incident Management professionals often encounter high-pressure situations that require rapid assessment and resolution of IT issues to minimize downtime. Balancing multiple incidents simultaneously while ensuring thorough documentation and escalation can be challenging. The role frequently involves coordinating with various technical teams, stakeholders, and end-users, demanding excellent communication and prioritization skills. Overcoming these challenges is key to maintaining optimal service levels and building resilience within IT operations.

More about Itil Incident Management jobs
What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
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Itil Incident Management jobs near you
Infographic showing various Itil Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Need Incident Manager - Jersey City, NJ

Radiantze

Jersey City, NJ • On-site

Other

Posted 3 days ago

New

Job description

Role: Incident Manager
Location: Jersey City, NJ
Duration: Long Term
Job Summary
We are looking for an experienced Incident Manager to lead the end-to-end incident management process, ensuring the timely restoration of IT services and minimizing business impact. The role involves coordinating cross-functional teams during major incidents, managing stakeholder communications, driving root cause analysis (RCA), and ensuring compliance with ITIL best practices.
Key Responsibilities
  • Manage the lifecycle of major IT incidents (P1/P2) from identification to closure.
  • Coordinate technical teams to restore services within SLA targets.
  • Lead incident bridge calls and provide timely updates to business and IT stakeholders.
  • Escalate critical incidents and ensure effective communication throughout the resolution process.
  • Conduct post-incident reviews and drive Root Cause Analysis (RCA) and corrective actions.
  • Monitor incident trends, prepare reports, and support continual service improvement.
  • Maintain accurate incident documentation in ITSM tools such as ServiceNow or Jira Service Management.
  • Ensure adherence to ITIL Incident Management processes.
Required Skills
  • Strong knowledge of ITIL Incident Management.
  • Experience with ITSM tools (ServiceNow, Jira Service Management, BMC Remedy, etc.).
  • Excellent stakeholder management, communication, and coordination skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Experience managing incidents in enterprise IT environments

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