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Itil Incident Management Jobs (NOW HIRING)

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...

Livenation

IT Incident Management Lead

Beverly Hills, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Strong understanding of ITIL Incident Management and Problem Management frameworks. * Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent.

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

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How much do itil incident management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ITIL Incident Management?

To excel in ITIL Incident Management, strong analytical abilities, problem-solving skills, and a background in IT service management are essential, often supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, incident tracking tools such as ServiceNow or Jira, and ITIL certification are highly valued. Effective communication, attention to detail, and the ability to stay calm under pressure are important soft skills for this role. These competencies are crucial for swiftly restoring services, minimizing business disruptions, and ensuring effective stakeholder communication during incidents.

What is an ITIL Incident Management?

An ITIL Incident Management job involves overseeing and coordinating the resolution of IT service disruptions to restore normal operations as quickly as possible. Professionals in this role follow ITIL best practices to identify, log, categorize, prioritize, and resolve incidents while minimizing business impact. They collaborate with technical teams, monitor incident progress, and communicate updates to stakeholders. Strong problem-solving, communication, and ITSM tool expertise are essential skills for this role.

What are some typical challenges faced in ITIL Incident Management?

ITIL Incident Management professionals often encounter high-pressure situations that require rapid assessment and resolution of IT issues to minimize downtime. Balancing multiple incidents simultaneously while ensuring thorough documentation and escalation can be challenging. The role frequently involves coordinating with various technical teams, stakeholders, and end-users, demanding excellent communication and prioritization skills. Overcoming these challenges is key to maintaining optimal service levels and building resilience within IT operations.

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Itil Incident Management jobs near you
Infographic showing various Itil Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Management Analyst

TekCommands Inc

Atlanta, GA • On-site

Contractor

Re-posted 9 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.