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Itil Incident Management Jobs (NOW HIRING)

Acess Global

Manager on Duty (MOD)

San Antonio, TX · On-site

Lead Incident and Major Incident Management following ITIL best practices * Act as Incident Commander , managing escalations and stakeholder communications * Monitor operational dashboards ...

Jobtailor

Incident Management Consultant

Saint Paul, MN · On-site

$110 - $160/hr

Own and govern end-to-end incident management: Lead process design, governance standards, operating ... ITIL 4 Foundation/Specialist certification. ServiceNow Certified System Administrator (CSA) or ...

Eitacies Inc

Network Operations Team Manager

Des Moines, IA · On-site

$83K - $111K/yr

  • Retirement

ITIL / Incident Management * Team leadership in enterprise or government environments Preferred * CCNP / CCDA / CCDP * Security+ * ITIL Certification * Government or Public Sector experience

Deegit Inc

Security Analyst:

Houston, TX · On-site

Madient, Assessment, Forescout, Incident Management ITIL: Incident Management, Change management Certifications for Manager: CISSP for SOC Manager/Lead, Security+, CEH Certifications for Analyst:

3B Staffing LLC

Incident/Problem Manager

Charlotte, NC · On-site

ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...

Posted today

3B Staffing LLC

Incident/Problem Manager

Charlotte, NC · On-site

ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...

Posted today

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong understanding of incident management and ITIL practices. Required Skills * Strong understanding of incident, problem, and change management processes * Good understanding of enterprise ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong understanding of incident management and ITIL practices. Required Skills * Strong understanding of incident, problem, and change management processes * Good understanding of enterprise ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Dexian DISYS

Incident Manager

Brooklyn, OH · On-site

$50 - $55/hr

Adhere to ITIL (Information Technology Infrastructure Library)-based processes and contribute to the development of incident management metrics and reporting. * Must be able to work overnight shifts.

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Showing results 21-40

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Itil Incident Management information

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$163.4K

$193.5K

How much do itil incident management jobs pay per year?

As of Aug 12, 2026, the average yearly pay for itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ITIL Incident Management?

To excel in ITIL Incident Management, strong analytical abilities, problem-solving skills, and a background in IT service management are essential, often supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, incident tracking tools such as ServiceNow or Jira, and ITIL certification are highly valued. Effective communication, attention to detail, and the ability to stay calm under pressure are important soft skills for this role. These competencies are crucial for swiftly restoring services, minimizing business disruptions, and ensuring effective stakeholder communication during incidents.

What is an ITIL Incident Management?

An ITIL Incident Management job involves overseeing and coordinating the resolution of IT service disruptions to restore normal operations as quickly as possible. Professionals in this role follow ITIL best practices to identify, log, categorize, prioritize, and resolve incidents while minimizing business impact. They collaborate with technical teams, monitor incident progress, and communicate updates to stakeholders. Strong problem-solving, communication, and ITSM tool expertise are essential skills for this role.

What are some typical challenges faced in ITIL Incident Management?

ITIL Incident Management professionals often encounter high-pressure situations that require rapid assessment and resolution of IT issues to minimize downtime. Balancing multiple incidents simultaneously while ensuring thorough documentation and escalation can be challenging. The role frequently involves coordinating with various technical teams, stakeholders, and end-users, demanding excellent communication and prioritization skills. Overcoming these challenges is key to maintaining optimal service levels and building resilience within IT operations.

More about Itil Incident Management jobs
What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
What states have the most Itil Incident Management jobs? States with the most job openings for Itil Incident Management jobs include:
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Itil Incident Management jobs near you
Infographic showing various Itil Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Hiring: Incident Management / Problem Management

Realtech Services

Charlotte, NC • On-site

Contractor

Re-posted 17 days ago

Job description


Job title: Incident Management / Problem Management

Location: Charlotte, NC

Duration: Long Term Contract

Key Responsibilities

  • Define, maintain and consistent execution of the incident management process and policies.
  • Perform real-time business impact assessments and communicate risk and customer impact to stakeholders
  • Effectively communicate updates to stakeholders during major incidents by providing accurate information. 
  • Should work as a single point of contact for production support vertical teams and senior leadership for any kind of updates during the major incidents.
  • Ensure the processes align with business objectives and industry best practices.
  • Govern and improve the effectiveness of the incident management process.
  • Provide training and awareness of incident management processes
  • Provide structured, timely communication to senior leadership and business partners during incidents
  • Drive Problem Management including root cause analysis, post-incident reviews (PIRs), and corrective action tracking
  • Apply Change Management practices to ensure stable and controlled remediation while minimizing risk of incident recurrence
  • Ensure strong alignment between Incident, Problem, and Change Management processes
  • Identify trends through data analysis and lead continuous service improvement (CSI) initiatives
  • Develop and maintain dashboards and performance metrics such as MTTR, incident trends, and service stability metrics
  • Ensure compliance with ITIL practices, risk, and enterprise governance frameworks
  • Escalate incidents to higher level support teams when required.
  • Escalate incidents to vendors or third-party providers if necessary.

Required Qualifications

  • 4–5 years of IT Service Management experience with focus on Incident, Problem, and Change Management
  • Strong knowledge of ITIL framework (v3 or v4)
  • Hands-on experience with ServiceNow (Incident, Problem, Change, Reporting modules)
  • Proven experience managing major incidents in high-pressure environments
  • Strong understanding of how change controls reduce incident recurrence and improve stability
  • Experience in data analysis, reporting, and dashboard development
  • Excellent verbal and written communication skills with ability to provide executive-level updates
  • Ability and willingness to provide support during weekends and off-hours as needed

Preferred Qualifications

  • Experience in financial services or highly regulated environments
  • ITIL certification (Foundation or higher)
  • Experience supporting 24x7 enterprise operations
  • Exposure to risk management and control frameworks

Critical Success Factors

  • Ability to lead effectively during high-severity incidents with composure and accountability
  • Strong communicator capable of influencing stakeholders under pressure
  • Data-driven mindset focused on operational excellence and continuous improvement
  • Strong alignment to risk, control, and service stability objectives
  • Ability to balance speed of recovery with disciplined change governance