Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...
Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...
Major Incident Management Analyst
Sandy, UT · On-site
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Major Incident Management Analyst
Sandy, UT · On-site
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Major Incident Management Analyst
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Major Incident Management Analyst
$54K - $70K/yr
Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...
Major Incident Management Analyst
Salisbury, NC · On-site
$86K - $129K/yr
OverviewThe Major Incident Management (MIM) Analyst is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major ...
Major Incident Management Analyst
Salisbury, NC · On-site
$86K - $129K/yr
OverviewThe Major Incident Management (MIM) Analyst is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major ...
Major Incident Management Analyst
Carlisle, PA · On-site
$86K - $129K/yr
OverviewThe Major Incident Management (MIM) Analyst is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major ...
Major Incident Management Analyst
Carlisle, PA · On-site
$86K - $129K/yr
OverviewThe Major Incident Management (MIM) Analyst is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major ...
Major Incident Management - 4 positions Atlanta GA JD : Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls Ability in prioritizing ...
Major Incident Management - 4 positions Atlanta GA JD : Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls Ability in prioritizing ...
We are seeking a Major Incident Manager ( MIM ) who has experience leveraging industry best ... Strong understanding of industry best practices and tools for incident management. * Excellent ...
We are seeking a Major Incident Manager ( MIM ) who has experience leveraging industry best ... Strong understanding of industry best practices and tools for incident management. * Excellent ...
Major Incident Manager
Austin, TX · On-site
$100K - $130K/yr
Responsible to protect service availability through effective execution of the enterprise Major Incident Management process. * Manages, monitors, reports, and executes the Major Incident Management ...
Major Incident Manager
Austin, TX · On-site
$100K - $130K/yr
Responsible to protect service availability through effective execution of the enterprise Major Incident Management process. * Manages, monitors, reports, and executes the Major Incident Management ...
Major Incident Manager
Birmingham, AL · On-site
At Regions, the Technology Service Management Analyst supports Technology Service Management (ITSM ... Major Incident Management Responsibilities: * Leads & owns end-to-end Major Incident Management ...
Major Incident Manager
Birmingham, AL · On-site
At Regions, the Technology Service Management Analyst supports Technology Service Management (ITSM ... Major Incident Management Responsibilities: * Leads & owns end-to-end Major Incident Management ...
Introduce modern incident management practices, including intelligent runbooks, automation ... Collaborate with global Major Incident Management leads to ensure consistent orchestration ...
Introduce modern incident management practices, including intelligent runbooks, automation ... Collaborate with global Major Incident Management leads to ensure consistent orchestration ...
Introduce modern incident management practices, including intelligent runbooks, automation ... Collaborate with global Major Incident Management leads to ensure consistent orchestration ...
Introduce modern incident management practices, including intelligent runbooks, automation ... Collaborate with global Major Incident Management leads to ensure consistent orchestration ...
Kentro is a company dedicated to innovation and professional growth, seeking a Major Incident Management Support Specialist. This role involves providing technical expertise in incident management ...
Kentro is a company dedicated to innovation and professional growth, seeking a Major Incident Management Support Specialist. This role involves providing technical expertise in incident management ...
Introduce modern incident management practices, including intelligent runbooks, automation ... Collaborate with global Major Incident Management leads to ensure consistent orchestration ...
Introduce modern incident management practices, including intelligent runbooks, automation ... Collaborate with global Major Incident Management leads to ensure consistent orchestration ...
Major Incident Manager (ITSM)
Atlanta, GA · On-site
Major Incident Management: * Lead end-to-end resolution for Priority 1 (Critical), Priority 2 (Major), and Priority 3 (High) incidents. * Drive incident bridges and technical war rooms to restore ...
Quick apply
Major Incident Manager (ITSM)
Atlanta, GA · On-site
Major Incident Management: * Lead end-to-end resolution for Priority 1 (Critical), Priority 2 (Major), and Priority 3 (High) incidents. * Drive incident bridges and technical war rooms to restore ...
Major Incident Commander
Temple, TX · Hybrid
Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage ...
Major Incident Commander
Temple, TX · Hybrid
Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage ...
Fri-Sun, 6:40 PM ET - 8:00 AM EST Must-Haves: * * 5+ years in Major Incident Management * Strong facilitation, documentation, and escalation skills * After-Action Report generation * Good-to-Haves:
Quick apply
Fri-Sun, 6:40 PM ET - 8:00 AM EST Must-Haves: * * 5+ years in Major Incident Management * Strong facilitation, documentation, and escalation skills * After-Action Report generation * Good-to-Haves:
The Incident Management Consultant serves as the process owner and subject matter expert for ... The role leads and oversees major incident response across the full lifecycle, including ...
The Incident Management Consultant serves as the process owner and subject matter expert for ... The role leads and oversees major incident response across the full lifecycle, including ...
The Incident Management Consultant serves as the process owner and subject matter expert for ... The role leads and oversees major incident response across the full lifecycle, including ...
The Incident Management Consultant serves as the process owner and subject matter expert for ... The role leads and oversees major incident response across the full lifecycle, including ...
This role leads the Major Incident Management process supporting Shared Services, E-Commerce, Infrastructure, and other critical enterprise platforms. The analyst serves as the central coordinator ...
This role leads the Major Incident Management process supporting Shared Services, E-Commerce, Infrastructure, and other critical enterprise platforms. The analyst serves as the central coordinator ...
Required : • Proven experience in both Release Management and Major Incident Management. • Strong stakeholder management and communication skills. • Proficiency in tools such as Jira ...
Required : • Proven experience in both Release Management and Major Incident Management. • Strong stakeholder management and communication skills. • Proficiency in tools such as Jira ...
Major Incident Management information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do major incident management jobs pay per year?
As of Jul 24, 2026, the average yearly pay for major incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Major Incident Manager, and why are they important?
To thrive as a Major Incident Manager, you need strong analytical skills, IT service management knowledge, and experience with incident response, often supported by ITIL certification or similar qualifications. Familiarity with incident management tools like ServiceNow, Jira, or Remedy, as well as real-time communication platforms, is typically required. Exceptional problem-solving abilities, leadership, and calm under pressure are vital soft skills for effectively coordinating teams and stakeholders during high-stakes incidents. These skills ensure rapid resolution of critical issues, minimize business disruptions, and maintain stakeholder confidence in IT services.
What are the 5 C's of incident command?
The 5 C's of incident command are Command, Control, Communication, Coordination, and Collaboration. These principles help Major Incident Management professionals organize response efforts effectively during emergencies, ensuring clear leadership and efficient resource deployment.
Is incident management a good career?
Incident management is a vital role in IT and operations, focusing on quickly resolving disruptions to maintain business continuity. It requires strong problem-solving, communication skills, and often involves using tools like ITSM platforms; certifications such as ITIL can enhance career prospects. The role offers opportunities for advancement and specialization in high-pressure environments.
What is the difference between Major Incident Management vs Incident Coordinator?
| Aspect | Major Incident Management | Incident Coordinator |
|---|---|---|
| Certifications | ITIL, COBIT, or similar | ITIL, CompTIA, or related certifications |
| Work Environment | IT service management, urgent incident response | Operational support, incident tracking |
| Employer & Industry | IT service providers, large organizations | IT departments, service desks |
Major Incident Management focuses on handling critical, high-impact incidents that disrupt business operations, requiring immediate response and coordination. Incident Coordinators manage and track incidents to ensure timely resolution but typically handle less severe issues. While both roles require ITIL knowledge and involve incident handling, Major Incident Management is more specialized in crisis response, whereas Incident Coordinators oversee overall incident processes.
What is major incident management?
Major incident management is a process within IT service management focused on responding to and resolving high-impact incidents that disrupt critical business operations. It involves quickly identifying, prioritizing, and coordinating resources to restore services as efficiently as possible. The primary goal is to minimize business impact, communicate effectively with stakeholders, and ensure a structured resolution process. Major incident management often includes predefined roles, escalation procedures, and post-incident reviews to improve future responses.
What does a major incident manager do?
A major incident manager is responsible for coordinating the response to critical IT or operational incidents that significantly impact business services. They lead incident response teams, communicate with stakeholders, and ensure timely resolution to minimize downtime, often using incident management frameworks like ITIL. Strong communication, problem-solving skills, and familiarity with incident management tools are essential for this role.
How does a Major Incident Manager typically collaborate with technical teams and stakeholders during a high-priority incident?
During a high-priority incident, a Major Incident Manager acts as the central coordinator, working closely with technical teams, service owners, and business stakeholders. They facilitate clear communication by organizing conference bridges, providing regular updates, and ensuring that all parties understand the incident’s impact, progress, and resolution steps. The role requires balancing technical troubleshooting with stakeholder management and documenting actions and decisions throughout the process. Effective collaboration is crucial to minimize downtime and maintain customer trust.
More about Major Incident Management jobs
What cities are hiring for Major Incident Management jobs? Cities with the most Major Incident Management job openings:
What states have the most Major Incident Management jobs? States with the most job openings for Major Incident Management jobs include:
What job categories do people searching Major Incident Management jobs look for? The top searched job categories for Major Incident Management jobs are:
Job description
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com
Job Description
Job Title : Incident Manager
Location : Burbank, CA
Job Type : Permanent Full Time
Job Description:
8+ years of experience primarily in ITIL Incident and Major incident Management
Worked as a Major Incident management lead for the leading client
Experience in Customer communication and Major incident reporting (MIR)
Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management
Additional Information