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Major Incident Management Jobs (NOW HIRING)

Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

Instantly invoke the Major Incident Management process upon notification of a Priority 1 (P1) or high-impact Priority 2 (P2) event. * Bridge Management: Chair and lead the Major Incident Command ...

Responsible to protect service availability through effective execution of the enterprise Major Incident Management process. * Manages, monitors, reports, and executes the Major Incident Management ...

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Responsible to protect service availability through effective execution of the enterprise Major Incident Management process. * Manages, monitors, reports, and executes the Major Incident Management ...

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Major Incident Management information

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$36.5K

$163.4K

$193.5K

How much do major incident management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for major incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need strong analytical skills, IT service management knowledge, and experience with incident response, often supported by ITIL certification or similar qualifications. Familiarity with incident management tools like ServiceNow, Jira, or Remedy, as well as real-time communication platforms, is typically required. Exceptional problem-solving abilities, leadership, and calm under pressure are vital soft skills for effectively coordinating teams and stakeholders during high-stakes incidents. These skills ensure rapid resolution of critical issues, minimize business disruptions, and maintain stakeholder confidence in IT services.

Is major incident management a good career?

Major incident management is a critical role in organizations that involves coordinating responses to significant disruptions, requiring strong communication, problem-solving, and technical skills. It offers opportunities for advancement, specialization, and often involves working in high-pressure environments, making it a valuable career path for those interested in crisis resolution and operational resilience.

What is the difference between Major Incident Management vs Incident Coordinator?

AspectMajor Incident ManagementIncident Coordinator
CertificationsITIL, COBIT, or similarITIL, CompTIA, or related certifications
Work EnvironmentIT service management, urgent incident responseOperational support, incident tracking
Employer & IndustryIT service providers, large organizationsIT departments, service desks

Major Incident Management focuses on handling critical, high-impact incidents that disrupt business operations, requiring immediate response and coordination. Incident Coordinators manage and track incidents to ensure timely resolution but typically handle less severe issues. While both roles require ITIL knowledge and involve incident handling, Major Incident Management is more specialized in crisis response, whereas Incident Coordinators oversee overall incident processes.

What is major incident management?

Major incident management is a process within IT service management focused on responding to and resolving high-impact incidents that disrupt critical business operations. It involves quickly identifying, prioritizing, and coordinating resources to restore services as efficiently as possible. The primary goal is to minimize business impact, communicate effectively with stakeholders, and ensure a structured resolution process. Major incident management often includes predefined roles, escalation procedures, and post-incident reviews to improve future responses.

How does a major incident manager typically collaborate with technical teams and stakeholders during a high-priority incident?

During a high-priority incident, a Major Incident Manager acts as the central coordinator, working closely with technical teams, service owners, and business stakeholders. They facilitate clear communication by organizing conference bridges, providing regular updates, and ensuring that all parties understand the incident’s impact, progress, and resolution steps. The role requires balancing technical troubleshooting with stakeholder management and documenting actions and decisions throughout the process. Effective collaboration is crucial to minimize downtime and maintain customer trust.
More about Major Incident Management jobs

What cities are hiring for Major Incident Management jobs?

Cities with the most Major Incident Management job openings:

What states have the most Major Incident Management jobs?

States with the most job openings for Major Incident Management jobs include:

Infographic showing various Major Incident Management job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Contract. Highlights an 100% In-person job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Management Lead

E*Pro, Inc.

Burbank, CA • On-site

Full-time

Re-posted 18 days ago


Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Description

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

8+ years of experience primarily in ITIL Incident and Major incident Management

Worked as a Major Incident management lead for the leading client

Experience in Customer communication and Major incident reporting (MIR) 

Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management


Additional Information