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Major Incident Management Jobs (NOW HIRING)

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

What would be nice for you to have: • Bachelor's degree (BA/BS) in an IT related field. • Comprehensive knowledge of Major Incident Management processes, methodologies, and industry best ...

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Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage ...

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Major Incident Management information

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$36.5K

$163.4K

$193.5K

How much do major incident management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for major incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Major Incident Manager, and why are they important?

To thrive as a Major Incident Manager, you need strong analytical skills, IT service management knowledge, and experience with incident response, often supported by ITIL certification or similar qualifications. Familiarity with incident management tools like ServiceNow, Jira, or Remedy, as well as real-time communication platforms, is typically required. Exceptional problem-solving abilities, leadership, and calm under pressure are vital soft skills for effectively coordinating teams and stakeholders during high-stakes incidents. These skills ensure rapid resolution of critical issues, minimize business disruptions, and maintain stakeholder confidence in IT services.

What are the 5 C's of incident command?

The 5 C's of incident command are Command, Control, Communication, Coordination, and Collaboration. These principles help Major Incident Management professionals organize response efforts effectively during emergencies, ensuring clear leadership and efficient resource deployment.

Is incident management a good career?

Incident management is a vital role in IT and operations, focusing on quickly resolving disruptions to maintain business continuity. It requires strong problem-solving, communication skills, and often involves using tools like ITSM platforms; certifications such as ITIL can enhance career prospects. The role offers opportunities for advancement and specialization in high-pressure environments.

What is the difference between Major Incident Management vs Incident Coordinator?

AspectMajor Incident ManagementIncident Coordinator
CertificationsITIL, COBIT, or similarITIL, CompTIA, or related certifications
Work EnvironmentIT service management, urgent incident responseOperational support, incident tracking
Employer & IndustryIT service providers, large organizationsIT departments, service desks

Major Incident Management focuses on handling critical, high-impact incidents that disrupt business operations, requiring immediate response and coordination. Incident Coordinators manage and track incidents to ensure timely resolution but typically handle less severe issues. While both roles require ITIL knowledge and involve incident handling, Major Incident Management is more specialized in crisis response, whereas Incident Coordinators oversee overall incident processes.

What is major incident management?

Major incident management is a process within IT service management focused on responding to and resolving high-impact incidents that disrupt critical business operations. It involves quickly identifying, prioritizing, and coordinating resources to restore services as efficiently as possible. The primary goal is to minimize business impact, communicate effectively with stakeholders, and ensure a structured resolution process. Major incident management often includes predefined roles, escalation procedures, and post-incident reviews to improve future responses.

What does a major incident manager do?

A major incident manager is responsible for coordinating the response to critical IT or operational incidents that significantly impact business services. They lead incident response teams, communicate with stakeholders, and ensure timely resolution to minimize downtime, often using incident management frameworks like ITIL. Strong communication, problem-solving skills, and familiarity with incident management tools are essential for this role.

How does a Major Incident Manager typically collaborate with technical teams and stakeholders during a high-priority incident?

During a high-priority incident, a Major Incident Manager acts as the central coordinator, working closely with technical teams, service owners, and business stakeholders. They facilitate clear communication by organizing conference bridges, providing regular updates, and ensuring that all parties understand the incident’s impact, progress, and resolution steps. The role requires balancing technical troubleshooting with stakeholder management and documenting actions and decisions throughout the process. Effective collaboration is crucial to minimize downtime and maintain customer trust.
More about Major Incident Management jobs
What cities are hiring for Major Incident Management jobs? Cities with the most Major Incident Management job openings:
What states have the most Major Incident Management jobs? States with the most job openings for Major Incident Management jobs include:
Infographic showing various Major Incident Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Major Incident Management Lead

Major Incident Management Lead

E*Pro, Inc.

Burbank, CA

Full-time

Posted 24 days ago


Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Description

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

8+ years of experience primarily in ITIL Incident and Major incident Management

Worked as a Major Incident management lead for the leading client

Experience in Customer communication and Major incident reporting (MIR) 

Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management


Additional Information