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Major Incident Management Jobs (NOW HIRING)

Fiserv, Inc.

Major Incident Manager

Berkeley Heights, NJ · On-site

Utilize Fiserv's home build MIMIC tool (Major Incident Management Information and Collaboration), comparable to Adobe Connect. * Ensure relative information is being captured and documented real-time ...

Monitise

Major Incident Manager

Berkeley Heights, NJ · On-site

Utilize Fiserv's home build MIMIC tool (Major Incident Management Information and Collaboration), comparable to Adobe Connect. * Ensure relative information is being captured and documented real-time ...

Fiserv, Inc.

Major Incident Manager

Omaha, NE · On-site

Utilize Fiserv's home build MIMIC tool (Major Incident Management Information and Collaboration), comparable to Adobe Connect. * Ensure relative information is being captured and documented real-time ...

Monitise

Major Incident Manager

Omaha, NE

Utilize Fiserv's home build MIMIC tool (Major Incident Management Information and Collaboration), comparable to Adobe Connect. * Ensure relative information is being captured and documented real-time ...

Monitise

Major Incident Manager

Omaha, NE

Utilize Fiserv's home build MIMIC tool (Major Incident Management Information and Collaboration), comparable to Adobe Connect. * Ensure relative information is being captured and documented real-time ...

First Citizens Bank

Major Incident Manager

Carolina, RI · On-site

Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Major Incident Management & Process Improvement Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous ...

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All JobsMajor Incident Management Jobs

Major Incident Management information

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$36.5K

$163.4K

$193.5K

How much do major incident management jobs pay per year?

As of Jun 13, 2026, the average yearly pay for major incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Major Incident Manager, and why are they important?

To thrive as a Major Incident Manager, you need strong analytical skills, IT service management knowledge, and experience with incident response, often supported by ITIL certification or similar qualifications. Familiarity with incident management tools like ServiceNow, Jira, or Remedy, as well as real-time communication platforms, is typically required. Exceptional problem-solving abilities, leadership, and calm under pressure are vital soft skills for effectively coordinating teams and stakeholders during high-stakes incidents. These skills ensure rapid resolution of critical issues, minimize business disruptions, and maintain stakeholder confidence in IT services.

Is incident management a good career?

Incident management is a vital role in IT and operations, focusing on quickly resolving disruptions to maintain business continuity. It requires strong problem-solving, communication skills, and often involves certifications like ITIL. The career offers opportunities for advancement and specialization in various industries.

What is the difference between Major Incident Management vs Incident Coordinator?

AspectMajor Incident ManagementIncident Coordinator
CertificationsITIL, COBIT, or similarITIL, CompTIA, or related certifications
Work EnvironmentIT service management, urgent incident responseOperational support, incident tracking
Employer & IndustryIT service providers, large organizationsIT departments, service desks

Major Incident Management focuses on handling critical, high-impact incidents that disrupt business operations, requiring immediate response and coordination. Incident Coordinators manage and track incidents to ensure timely resolution but typically handle less severe issues. While both roles require ITIL knowledge and involve incident handling, Major Incident Management is more specialized in crisis response, whereas Incident Coordinators oversee overall incident processes.

What is major incident management?

Major incident management is a process within IT service management focused on responding to and resolving high-impact incidents that disrupt critical business operations. It involves quickly identifying, prioritizing, and coordinating resources to restore services as efficiently as possible. The primary goal is to minimize business impact, communicate effectively with stakeholders, and ensure a structured resolution process. Major incident management often includes predefined roles, escalation procedures, and post-incident reviews to improve future responses.

What does a major incident manager do?

A major incident manager is responsible for coordinating the response to critical IT or operational incidents that significantly impact business services. They lead incident response teams, communicate with stakeholders, and ensure timely resolution to minimize downtime, often using incident management tools and following established protocols. Strong communication, problem-solving skills, and knowledge of IT service management frameworks like ITIL are essential for this role.

What are the 5 C's of incident management?

The 5 C's of incident management are Communication, Coordination, Containment, Correction, and Closure. These principles help incident managers, including those in Major Incident Management roles, effectively handle and resolve incidents by ensuring clear information flow, teamwork, limiting impact, fixing issues, and formally closing the incident. Mastery of these concepts is essential for efficient incident resolution and minimizing downtime.

How does a Major Incident Manager typically collaborate with technical teams and stakeholders during a high-priority incident?

During a high-priority incident, a Major Incident Manager acts as the central coordinator, working closely with technical teams, service owners, and business stakeholders. They facilitate clear communication by organizing conference bridges, providing regular updates, and ensuring that all parties understand the incident’s impact, progress, and resolution steps. The role requires balancing technical troubleshooting with stakeholder management and documenting actions and decisions throughout the process. Effective collaboration is crucial to minimize downtime and maintain customer trust.

What is an incident manager's salary?

The salary of an incident manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior incident managers or those with specialized skills and certifications can earn higher salaries, especially in large organizations or tech sectors.
More about Major Incident Management jobs
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What job categories do people searching Major Incident Management jobs look for? The top searched job categories for Major Incident Management jobs are:
Major Incident Management jobs near you
Infographic showing various Major Incident Management job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Management Lead

E*Pro, Inc.

Burbank, CA

Full-time

Posted 14 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Description

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

8+ years of experience primarily in ITIL Incident and Major incident Management

Worked as a Major Incident management lead for the leading client

Experience in Customer communication and Major incident reporting (MIR) 

Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management


Additional Information


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