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Major Incident Management Jobs (NOW HIRING)

RaceTrac

Senior Incident Manager

Atlanta, GA · On-site

This role leads enterprise incident governance, including Major Incident (MI) response, escalation management, root cause analysis, and incident trend remediation across all IT service domains. This ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

  • Medical

  • Retirement

  • PTO

Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruption * Act as Incident Commander during ...

Apidel Technologies

Major Incident Engineer

Cincinnati, OH · On-site

$98K - $123K/yr

Required Skills: o Experience leading Major Incident Management (P1/P2) in a 24x7 enterprise environment. o Strong background in Site Reliability Engineering (SRE) or L3 Production Support . o ...

Livenation

IT Incident Management Lead

Beverly Hills, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead the response and coordination of major incidents to ensure timely service restoration and ... Maintain incident and problem management documentation, standards, and process workflows. * Develop ...

ASM Research

Incident Manager, Sr

Key Responsibilities Major Incident Management • Lead end-to-end response for high-priority incidents, including triage, coordination, escalation, and service restoration. • Direct technical ...

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Major Incident Management information

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$36.5K

$163.4K

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How much do major incident management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for major incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need strong analytical skills, IT service management knowledge, and experience with incident response, often supported by ITIL certification or similar qualifications. Familiarity with incident management tools like ServiceNow, Jira, or Remedy, as well as real-time communication platforms, is typically required. Exceptional problem-solving abilities, leadership, and calm under pressure are vital soft skills for effectively coordinating teams and stakeholders during high-stakes incidents. These skills ensure rapid resolution of critical issues, minimize business disruptions, and maintain stakeholder confidence in IT services.

Is major incident management a good career?

Major incident management is a critical role in organizations that involves coordinating responses to significant disruptions, requiring strong communication, problem-solving, and technical skills. It offers opportunities for advancement, specialization, and often involves working in high-pressure environments, making it a valuable career path for those interested in crisis resolution and operational resilience.

What is the difference between Major Incident Management vs Incident Coordinator?

AspectMajor Incident ManagementIncident Coordinator
CertificationsITIL, COBIT, or similarITIL, CompTIA, or related certifications
Work EnvironmentIT service management, urgent incident responseOperational support, incident tracking
Employer & IndustryIT service providers, large organizationsIT departments, service desks

Major Incident Management focuses on handling critical, high-impact incidents that disrupt business operations, requiring immediate response and coordination. Incident Coordinators manage and track incidents to ensure timely resolution but typically handle less severe issues. While both roles require ITIL knowledge and involve incident handling, Major Incident Management is more specialized in crisis response, whereas Incident Coordinators oversee overall incident processes.

What is major incident management?

Major incident management is a process within IT service management focused on responding to and resolving high-impact incidents that disrupt critical business operations. It involves quickly identifying, prioritizing, and coordinating resources to restore services as efficiently as possible. The primary goal is to minimize business impact, communicate effectively with stakeholders, and ensure a structured resolution process. Major incident management often includes predefined roles, escalation procedures, and post-incident reviews to improve future responses.

How does a major incident manager typically collaborate with technical teams and stakeholders during a high-priority incident?

During a high-priority incident, a Major Incident Manager acts as the central coordinator, working closely with technical teams, service owners, and business stakeholders. They facilitate clear communication by organizing conference bridges, providing regular updates, and ensuring that all parties understand the incident’s impact, progress, and resolution steps. The role requires balancing technical troubleshooting with stakeholder management and documenting actions and decisions throughout the process. Effective collaboration is crucial to minimize downtime and maintain customer trust.
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Major Incident Management jobs near you
Infographic showing various Major Incident Management job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Contract. Highlights an 100% In-person job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Cybersecurity Major Incident Manager

Comcast Corp

Philadelphia, PA • On-site

Other

Re-posted 19 hours ago

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Cybersecurity Major Incident Manager leads incident management across a distributed, follow-the-sun operating model, with accountability for incident response support and coordination, post-incident governance, and continuous improvement to ensure consistent execution, disciplined closure, and measurable risk reduction.
Job Description
Key Responsibilities
  • Lead incident response support and coordination across regions, ensuring consistent execution, rapid response, and 24x7 operational coverage.
  • Build and maintain the CSOC IM operating model, including staffing, escalation paths, runbooks, and surge support for major incidents
  • Manage and develop a distributed team of Incident Coordinators and Incident Managers across regions
  • Establish follow-the-sun operating rhythms and seamless regional handoff processes.
  • Provide leadership and oversight for the integration of vulnerability management, threat monitoring, detection engineering, and critical security telemetry to ensure visibility, coverage, and operational readiness for newly acquired environments.
  • Drive cybersecurity operational maturity across newly integrated businesses, ensuring incident response processes, playbooks, governance, and continuous improvement activities align with enterprise standards and regulatory requirements.
  • Serve as a senior incident coordinator for high-severity incidents, ensuring alignment across technical teams, business stakeholders, Legal, Privacy, and Communications
  • Coordinate incident response activities, ensuring actions are tracked, prioritized, and executed in alignment with the Incident Response Plan
  • Own incident closure quality, ensuring root cause, remediation, evidence, and documentation are complete and audit-ready
  • Lead After-Action Reviews (AARs) and ensure structured, outcome-driven execution
  • Translate AAR outputs into prioritized Cybersecurity Action Plans (CAPs) with clear ownership and timelines
  • Provide clear, executive-ready updates and structured communication cadence to the teams
  • Partner with Legal to support appropriate post-incident oversight and review requirements
  • Assess operational gaps and drive improvements in processes, controls, and coordination
  • Define and track key metrics including MTTR, closure quality, CAP completion, and incident recurrence
  • Establish reporting on incident trends, operational performance, and readiness gaps
  • Ensure alignment with regulatory requirements and regional considerations (U.S. and U.K.)
  • Manage relationships with external incident response providers and partners
  • Lead, coach, and develop a high-performing global team while driving a culture of accountability and operational rigor

Qualifications
  • 7+ years of experience in cybersecurity operations, incident response support, or CSOC leadership
  • Proven experience leading global or distributed teams across multiple regions or time zones
  • Strong understanding of incident response lifecycle, coordination, and post-incident analysis (AAR/RCA)
  • Experience managing cross-functional teams during high-severity incidents
  • Strong communication and stakeholder management skills

Preferred Skills
  • Experience with incident management or workflow platforms
  • Familiarity with AAR frameworks and operational governance
  • Knowledge of U.S. and international regulatory environments
  • Experience operating in a 24x7 or follow-the-sun model

Skills
After Action Review, Cross-Functional Teamwork, Cybersecurity Operations, Executive Communications, Leadership, Major Incident Management, Stakeholder Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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